Description
Facilities: The apartment complex was modernised in 2023. The complex has 137 apartments, 107 single rooms and 30 double rooms located in two 2-storey buildings. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. A baggage storage service, a safe, a cash machine, medical assistance, 24-hour room service, a hairdresser and a coin-operated… more
Location: This apartment complex is centrally located in the midst of a 6,000 m² well-tended garden, on a quiet side street. A small, pretty bathing bay is only 50 m away and it takes about 10 minutes to reach the Playa Grande main beach. Countless shops, restaurants and bars are located in the immediate vicinity. Public transport departs from stops located directly in front of the hotel.
Meals: The dining area includes a restaurant (with high chairs) and a bar. Staff are also happy to provide gluten-free meals. The complex also offers snacks. The complex offers a selection of alcoholic and non-alcoholic beverages.
- Parking
- Outside parking
- Free parking near hotel
- Wi-Fi
- Complimentary Wi-Fi
- Restaurants
- À la carte restaurant
- Restaurant with breakfast buffet
- Restaurant with high chairs
- Swimming pools
- Outdoor pool
- Recreational area
- Children’s pool
- Gym and SPA
- Gym
- Sauna
- Bars
- Pool bar
- Café bar
- Bar
- Other
- Air conditioning
- Additional services
- Laundry service
- Laundry
- Dry cleaning service
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Entertainment
- Pool table
- Shops in hotel
- Computer room
- Smoking
- No smoking allowed anywhere in the hotel
- Smoke detectors in hotel
- Services
- Safe
- Car hire
- Cash machine
- Luggage storage
- Sale of tickets
- Gardens
- Sun terrace
- Terraces
- Sale of tours
- Security service
- Hair dryer
- Bike rental service
- Medical service
- Cot
- Serviced office
- Activities
- Golf course
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly access
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Very good
Based on 1633 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Puerto Del Carmen
Showing 4 featured reviews out of 1633 TripAdvisor reviews
J
j c
06/03/2025
“Relaxing, good price”
Really nice place close to everything good price, it’s about a five minute walk to the beach, most of the people speak English. The rooms are really clean. The area is really quiet the rooms have air conditioning really nice views from the balcony… not much more to say
J
John M
Walton on Trent
23/02/2025
“Another great stay”
I’m never ever disappointed with this hotel, literally one of, if not, the best in all Puerto del Carmen. Very clean, the cleaners were always polite and said good morning or good afternoon when we saw them. Room was very large. TV with English channels on. I know you don’t go away to watch the tel… more
I’m never ever disappointed with this hotel, literally one of, if not, the best in all Puerto del Carmen. Very clean, the cleaners were always polite and said good morning or good afternoon when we saw them. Room was very large. TV with English channels on. I know you don’t go away to watch the television but it was a nice touch. Always managed to get a chair around the pool. The gentleman who worked on the reception always said hello when we walked by. We had room 207. Very quiet and had quite a bit of sun on it in the morning. The only “moan” I’d say is, the water pressure in the shower isn’t too good. All in all a great stay. Can’t wait to come back next year.
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TravelmanPhoto
04/03/2025
“Great Holiday in a bustling resort.”
OK what to say about this place .......... We've been to the Canaries before and usually stay all inclusive. This time we stayed B&B in these apartments. My wife and I went for a week a the end of Feb 2025. Avg daytime temp was about 23C. We found the apartments clean and safe. We had an upstairs … more
OK what to say about this place .......... We've been to the Canaries before and usually stay all inclusive. This time we stayed B&B in these apartments. My wife and I went for a week a the end of Feb 2025. Avg daytime temp was about 23C. We found the apartments clean and safe. We had an upstairs apartment near the back which was great for us as it meant less noise. Kitchen was quite sparse with cooking utensils and if I was cooking while here I think I'd have struggled. We had a nice balcony that overlooked a green space that was used for sunbathing. Location is excellent. Not right on the front but one row back. Close to the stunning beaches, restaurants and bars. When we arrived I think it was the end of half term so lots of children and the pool area was very busy. It quietened down as the week went on and there was always space a the pool although we did give in and join in the towel reserving crowd! Staff were great, friendly and helpful. My key card kept failing and I had to get a new one pretty much every day which was a hassle. I wouldn't bother with breakfast in future. It was served in the restaurant attached to the complex. Choice from the menu was limited, often they didnt have what we wanted and it would have been better to sort oursleves out each day. Overall, would I stay here again? If we come back to Puerto del Carmen definitely. It's reasonably priced, well located and comfortable without being overly luxurious.
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M
martin m
23/02/2025
“Lovely place ruined by the worst life guard”
Fantastic place in a great location Unfortunately our week was somewhat wasted by the rudest female life guard i have ever come across. From shouting at kids to being rude to adults she really did take the shine of what was planned to be relaxing family holiday The reception staff were very apolo… more
Fantastic place in a great location Unfortunately our week was somewhat wasted by the rudest female life guard i have ever come across. From shouting at kids to being rude to adults she really did take the shine of what was planned to be relaxing family holiday The reception staff were very apologetic, however this did not seem to make any difference with multiple families complaining. Our last few days seen another life guard come in and to be fair this changed the dimension of spending time at the pool. Its a real shame as the apartments and location was excellent
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