Hotel Lanzarote Village

“Excellent Hotel with wonderful Staff”

Second visit and did not disappoint. Our flight out was late and we eventually arrived about 11 o'clock, receptionist was very helpful, check-in was easy and quick. The rooms are large and very clean, everything you need. The staff make this hotel exceptional, nothing too much trouble, always happy… more

Second visit and did not disappoint. Our flight out was late and we eventually arrived about 11 o'clock, receptionist was very helpful, check-in was easy and quick. The rooms are large and very clean, everything you need. The staff make this hotel exceptional, nothing too much trouble, always happy to help. The food can be a bit hit and miss but it's what you would expect from all inclusive. The entertainment is also a bit hit and miss but for the size of the hotel it's what you would expect. Two hours before pick-up a vein on my husband's ankle burst. I went to reception they were so helpful, called a doctor who arrived about 30 mins later and sent housekeeping to clear up the blood. We made our flight, thank you for a wonderful holiday from start to finish.

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“Loved it”

Just back from a cheeky 4 nighter. We have stayed in Matagorda before 3 times so we’re a little apprehensive about the location. Nothing to worry about. Location fab we were able to walk in Matagorda in 15 mins and we could also walk into PDC 15 mins other way. Hotel was lovely and clean and well m… more

Just back from a cheeky 4 nighter. We have stayed in Matagorda before 3 times so we’re a little apprehensive about the location. Nothing to worry about. Location fab we were able to walk in Matagorda in 15 mins and we could also walk into PDC 15 mins other way. Hotel was lovely and clean and well maintained. Staff very helpful and polite. We were only B and B but there was plenty to choose from. We had a sea view room with a large balcony and plenty of visits from the local parrots who are beautiful. Nice and quite hotel but plenty bars and restaurants around within walking distance if u wanted it. Entertainment not the best and only 1 bar in the evening which was ok but imagine very busy in the busy months. We will definitely be visiting again as we loved it .

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“Very Basic 4 Star Experience”

The location was good. Across the road from the beach and a short stroll to bars and restaurants. Communal areas well kept. The rooms were clean, only downside was the smell of drains from our balcony, we were at the front and paid extra for a seaview. The restaurant was more like a works cante… more

The location was good. Across the road from the beach and a short stroll to bars and restaurants. Communal areas well kept. The rooms were clean, only downside was the smell of drains from our balcony, we were at the front and paid extra for a seaview. The restaurant was more like a works canteen. Nobody seated you or took a room number, it was a fight for a table if you timed it wrong. It had a manic atmosphere, people queuing for food. The wait staff were doing their best but there was nobody managing the restaurant at all. One night we came down at 8.35pm (it closes at 9.30pm) all the cheese and breads had been cleared away and they were setting up for the next day. It was a kind of "Here's your hat what's your hurry" feeling as they cleared up around you before you had finished. We ate out a few nights even though we had paid for half board, it was less stressful and nicer food. The first night we needed water for the children and were never told there was a water machine and they sold us 3 bottles of water from the bar instead. We had to go to the beach a couple of days as we couldn't get a sun bed, which all made for a stressful experience, not relaxing at all. The reception staff were very unfriendly and looked annoyed whenever we asked for anything. They need a larger restaurant and someone front of house. They also need another pool area to accommodate the amount of people and customer service training for reception staff. Personally I would never go there again, felt we like cattle. It's a shame because it could be nice but it was definitely not a 4 star experience. We booked this through a Jet2 Package Holiday.

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“Basic all-inclusive, not luxury”

Huge room with separate lounge area, bath & separate shower. Large balcony with 2 x sunlounger, table & 2 chairs. Cleaned daily & towels changed. The grounds, communal areas & pool/jacuzzi were immaculate and we never had any problems finding a sun lounger at any time of the day. The restaurant was… more

Huge room with separate lounge area, bath & separate shower. Large balcony with 2 x sunlounger, table & 2 chairs. Cleaned daily & towels changed. The grounds, communal areas & pool/jacuzzi were immaculate and we never had any problems finding a sun lounger at any time of the day. The restaurant was a hit or miss, large salad bar, cheeses, meats, as a vegetarian I can't comment on the quality of hot options, but there was, steak, fish, pork, chicken, meatballs over various nights. The vegetarian options were not huge but I always found something to eat. The restaurant is strange, no-one takes your room number on entry, you literally enter sit down and someone will come and take your drinks order (if you are lucky), on several occasions we were not approached until almost finished or we had to ask several times for water. The pool bar only severed basic drinks, spirits, beers & juice, no cocktails (you have to wait till cocktail bar opens at 6pm) - these are then pre made and poured from cartons. There are hidden costs at the pool bar & lounge, not all drinks/food is included on all inclusive, which I find quite strange. The hotel is in a great area close proximity to the beach with shops in either directions. The reception staff were not particularly friendly when approached, and it seemed like everything was a chore. We were given access to our room early when we arrived, however we were unable to keep our room or pay for another upon departure. With a late flight and a child this was not ideal. We showered in the sauna area, where we had to wait in a queue as others also had to shower and there was only one shower. Perhaps a booking system to this might have been better or allow access to a room for an hour. Overall we had a relaxing time. However, unlike many others I spoke to who do return to this hotel, I probably won't. For me, I just didn't feel the vibe. I will, however, return to Lanzarote and try somewhere different.

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