Iberostar Selection Lanzarote Park

“Great stay but aircon needs improvement”

We are just about to leave after a weeks stay we have had a fantastic holiday. The layout of this hotel is perfect a pool area with slides for the children. Another area with a pool bar. An area we couldn’t access as adults only but looks great. The food was a fantastic selection and changed most e… more

We are just about to leave after a weeks stay we have had a fantastic holiday. The layout of this hotel is perfect a pool area with slides for the children. Another area with a pool bar. An area we couldn’t access as adults only but looks great. The food was a fantastic selection and changed most evenings. Breakfast and lunch again was excellent. Staff are so attentive and can not do enough for you. Reception were helpful and accomdating us with a late checkout. The array of activities for children and adults is well balanced. We have not had to leave the hotel much as the children have been so entertained. If I could fault anything which might detour us from returning is the air con is not the best in the rooms or restaurant. We have been lucky as weather has not been overally hot but I could imagine in the height of summer would make for an uncomfortable sleep. If they could improve the air con we would 100% return. I have noticed other reviews have commented on the same thing in regards to the air con. Overall a great family stay

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“Star Prestige - an amazing break in Lanzarote☀️”

An amazing, relaxing stay and well worth the star prestige upgrade if travelling adults only! Staff are fantastic, food is delicious, rooms are comfy and clean and the location is superb! Activities are also worth joining in with. Can’t wait to return!

“Still one of my favourite hotels, despite some hassle at the end.”

I stayed in the hotel in October 2024 during the Halloween Break. This is my 2nd time in this hotel as I came last year with my mother. This is still one of personally favourite hotel which I'm happy to say the food is great lots of choice. The entertainment in the hotel is also good something fo… more

I stayed in the hotel in October 2024 during the Halloween Break. This is my 2nd time in this hotel as I came last year with my mother. This is still one of personally favourite hotel which I'm happy to say the food is great lots of choice. The entertainment in the hotel is also good something for everyone both adults and children. the staff are friendly and will go the extra mile to make you feel relaxed and at home. Really the only thing I didn't like about this hotel was room we were given and some of the hassle we had checking out. We booked a stranded double room as were staying as a family mother and son but the hotel instead gave us a primer room and tried to charge us extra money so we could use the facilities which didn't want because we didn't want to pay any extra and we didn't feel we needed it. However since the hotel was so busy we did the hotel a favour and stayed in the room we were given but didn't have access to primer facilities. This annoyed me because we didn't book that kind of room in the first place but they tried to charge us for extra despite not booking that kinda of room Another hassle was on the last day we had a late check out and wanted to keep the room on and we were given mixed messages. One girl said we could have until 5:00 but then another man said we could only have it to 1:30 for 45 euros we ended up being able to stay on until 5:00 for 80 euros but to be honest we really shouldn't have to be paying anything we didn't get room we booked for to start with and then tried to charge us extra for it. I know this is common problem in lots hotels and when hotels are busy it can be hard to keep rooms on but when a guest is still checked into your hotel you have a duty of care towards that guest with making sure their ok and kicking somebody out of their room when their still checked isn't showing that its really hot outside 25 degrees and not mention what if your a family traveling with small children, or in different circumstances, how are they suppose to manage? Surely if you know the hotel is going to busy you would know to let house keeping know and make them aware so they can stay on a bit longer to clean it out once the guests on late check out have gone. Not mention that the keep for the room stopped working and we had to go down reception to get recharged know fine and well we still in. I normally give this hotel 5 stars as it is and still one of personal favourites despite the issues with room I was happy with everything else and enjoyed my holiday this year and I'm starting to save up money to come back again next year already because I do love this hotel and it makes me sad to have to give it 3 stars this year but the issues with room were a damper and I personally won't be settling for this kind of room next year.

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