Dreams Lanzarote Playa Dorada Resort & Spa

“5 star location, housekeeping, pool deck, cafe, children's team. 3 star restaurants. 'Unlimited Luxury' is misleading”

Excellent location, access right onto the promenade and beach. Superb housekeeping (Scherezade) , great outdoor sun deck- always sunbeds available amazingly. Younger children looked to be having a marvellous time, World Cafe was very well organised - this hotel is at its absolute best for families… more

Excellent location, access right onto the promenade and beach. Superb housekeeping (Scherezade) , great outdoor sun deck- always sunbeds available amazingly. Younger children looked to be having a marvellous time, World Cafe was very well organised - this hotel is at its absolute best for families with younger children where they all wish to eat in the same buffet style restaurant. It is at its least best for guests hoping for or expecting 5 star luxury in the restaurants currently - lots of examples of poor service, food not matching expectations - we saw many guests with problems. I'm guessing a lot of this is due to staff shortages, guests say that many of the experienced staff have moved to mainland Spain or Tenerife as local rent costs have escalated with the current issue of 'over tourism'. Many staff were working incredibly hard - e.g Dianora in the World cafe was exceptional, Carla in PortoFino was brilliant. What was impressive was the response from local Hotel management to TripAdvisor feedback - e.g. I saw an October comment re meals on last day checkout, guests were not able to have anything after breakfast. The hotel responded and now guests can enjoy lunch and a drink in the buffet - well done Hotel Management. I noted that they also tried to respond to a different TripAdvisor comment re healthy/vegetarian options with some extra dishes, although vegetables are scarce at dinner and routinely peppers, onions and occasional courgette. I enjoyed my stay and would seriously consider returning, but part from investing more in staff, and getting the food back up to 5 star, my two main observations to help new guests are 'Unlimited Luxury' is neither. We upgraded to 'Unlimited Luxury' - but you are still banned from the Sea Legs pool, Sugar Reef pool, preferred Club lounge, Breakfast in the Preferred club and lunch in the Barefoot Grill, although you can enjoy after 3.00 pm (this caused confusion and disappointment for 9 of the 11 guests in front of us waiting to enter before 3.00 pm). For all of the above, you have to have to upgrade further still. The World Cafe is outstanding for unlimited access and range of foods, the restaurants are currently not great for 5 star luxury. Menus are fixed, minimal facility to add anything. My comments re 'luxury' - see restaurant feedback - and this was echoed to us by quite a few guests who had known the hotel previously. The second observation also matches earlier TripAdvisor feedback - to queue for each of the restaurants is incredibly slow. I've experienced many restaurants over recent years and this is the slowest - there are so many elements to being welcomed, using three different systems and then writing down details. The Hyatt app is excellent, strongly recommend - so there must be a way to speed up the restaurant welcome. Overall, many excellent aspects for a great Lanzarote holiday with some very hard working staff - just need to get on top of delivery of quality in the restaurants and find ways to invest in staff recruitment, training and retention.

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“O.k. but not 5 star”

Over all I would say average stay. I chose this hotel for the al a cart options but was let down. The main pool area is nice but not family friendly and the kids pool is run down. I have stayed in far worse so dont get me wrong but I wouldnt return. Not 5 star, I would say 3/4.

“October stay”

We stayed with our kids (6,4 and 1). Kids club was excellent particularly the staff. There was lots of entertainment generally. For a five star hotel and at these prices the service could be better, the last time we stayed for example, teas and coffees were served at the table for breakfast. W… more

We stayed with our kids (6,4 and 1). Kids club was excellent particularly the staff. There was lots of entertainment generally. For a five star hotel and at these prices the service could be better, the last time we stayed for example, teas and coffees were served at the table for breakfast. When you have three small children these extras are what we pay for! Service was slow at the pool. Not enough staff. Staff are really friendly and helpful throughout the hotel.

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“Not 5 star”

Stayed for a week in a preferred club room , no different to any other ‘normal’ room I have stayed in in other 5 star hotels . All of us have dietary requirements one being celiac so very important to get it right . We were only given the ‘special’ menus after day 2 and had to order before 11am to … more

Stayed for a week in a preferred club room , no different to any other ‘normal’ room I have stayed in in other 5 star hotels . All of us have dietary requirements one being celiac so very important to get it right . We were only given the ‘special’ menus after day 2 and had to order before 11am to ensure we had our food specially cooked for that evening . What we had was nice but the options were limited . On the day of our departure all three of us were ill with stomach cramps and sickness even tho we had been VERY careful in what we consumed . I wouldn’t say this hotel is 5 star, the only thing that was, was the evening entertainment! If you don’t have any dietary restrictions and enjoy a buffet that has been touched by all and sundry then it’s fine , otherwise I would avoid . I will not be advising anyone I know to go to this hotel

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