THB Lanzarote Beach

“Great Hotel”

This was our 2nd visit to this hotel ( 5th visit to Costa Teguise) the last visit was December 2019 when it was a Be Live hotel but it was still as nice. It’s in a great location on the beach with plenty of shops, bars and restaurants and near the square that has a good atmosphere at night as well … more

This was our 2nd visit to this hotel ( 5th visit to Costa Teguise) the last visit was December 2019 when it was a Be Live hotel but it was still as nice. It’s in a great location on the beach with plenty of shops, bars and restaurants and near the square that has a good atmosphere at night as well as other small bars up steps. The staff are friendly and helpful and the rooms are nice which we upgraded to a sea view our first time but just had the standard room that faced the pool this time and it was fine with what you need like a TV and A “kettle and cooler/fridge and I found the beds comfortable enough but my boyfriends bed kept moving as it was 2 singles together but he does move about in his sleep !! The buffet restaurant is downstairs and Mylos is like A la carte that you need to book it in advance. Overall great trip again.

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“2/3 star hotel at a stretch”

I was shocked when I went into our room it was dark and dingy the skirting’s and bottom of door filthy, a horrible pillow I requested another that took 24 hours, no light above wardrobe couldn’t see in and a hinge broken off wardrobe door 2 tiny drawers in wardrobe and no other drawers tonight clot… more

I was shocked when I went into our room it was dark and dingy the skirting’s and bottom of door filthy, a horrible pillow I requested another that took 24 hours, no light above wardrobe couldn’t see in and a hinge broken off wardrobe door 2 tiny drawers in wardrobe and no other drawers tonight clothes in, towels so thin and threadbare we had holes in them! Paid for a safe couldn’t work out why we couldn’t make it work and realised the panel was off and all the screws hanging out ! No soap in bathroom when I asked for some was told they had ran out! Only kettle in room no cups or coffee tea making facilities. Complained about the safe and was asked why we were in that room as the hotel staff knew there were problems and I said it’s the one we were given I I was really fed up as I had organised for 15 of us to there some of my friends had amazing rooms upgraded on arrival when I asked for upgrade was told there wasnt any available ! How weird when we were first of our party to check in . My husband also asked for new pillow didn’t get one he complained about this several times and the safe and was told we can move you at 8am in morning but we had already told them we were there for marathon race and would be in way to start line at that time. We also had to report bathroom door as the showers leaked and door swelled up and split making it impossible to shut ! After that we had no more communication from management or staff. On plus side food good, bar staff amazing and the short amount of entertainment was good. Sad that hotel so run down paint peeling everywhere it looked shabby and dirty which is sad as being as it’s under new management you would have thought improvements would be made. Location is amazing but definitely 3 star at a stretch

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