Hotel Bluebay Lanzarote - All Inclusive

“great family holiday”

We have been back a week and oh how we miss the wonderful hotel, entertainment and Costa Teguise. I must say after reading some reviews on trip advisor that were not very nice about the hotel, I do wonder what on earth people want from a holiday all we can say is don't believe any bad reviews, the … more

We have been back a week and oh how we miss the wonderful hotel, entertainment and Costa Teguise. I must say after reading some reviews on trip advisor that were not very nice about the hotel, I do wonder what on earth people want from a holiday all we can say is don't believe any bad reviews, the hotel, amenities and staff are excellent. The staff go well beyond there remit to give you an outstanding service from the front of house staff right through the hotel to the entertainment staff. Thank you for a great family holiday

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“Nice 3 Star Hotel.”

This was our second holiday here. Last time, we received a really warm welcome from a lovely member staff, who couldn’t do enough for us. This time, we were greeted by a less than gracious receptionist. I have problems walking up stairs and on booking, I contacted Jet2 travel assist, who made the r… more

This was our second holiday here. Last time, we received a really warm welcome from a lovely member staff, who couldn’t do enough for us. This time, we were greeted by a less than gracious receptionist. I have problems walking up stairs and on booking, I contacted Jet2 travel assist, who made the request,for me for a ground floor apartment, although it couldn’t guaranteed. The receptionist, an English lady wearing glasses. Asked for our passports. I started asking her if we’d been allocated a ground floor apartment. Before I even had the chance to get the last word out, she barked at me that we had a room! She was really quite rude. I know a lot of guests arrived at once, but that’s her job to deal with guests. It wasn’t the welcome I expected and I was really annoyed and upset for some time after. On our last visit, the hotel looked really good. It’s obviously been a really busy season. The hotel now looks like it needs a refurbishment and really in need of some TLC. We were given a ground floor apartment. I think it was a disabled room, as it had a walk in shower, which had been badly designed. On having a shower, water went all over the floor. The drain, near to the centre of the floor of shower area, didn’t drain well. The whole floor got wet and we had nothing to mop it with. There were no grab rails for use when using the toilet and it was really small. Any wheel chair bound person would have struggled to get their wheelchair in there It stated, on the information leaflet, towels were changed every 3 days. We stayed for 10 days and they were only changed once. I did put all the towels on the floor on day 3, only for them to be hung back up! I know the hotel is trying to adapt ‘green policies’, but clean towels are a necessity! On the note of being ‘green’, the lighting in the apartment wasn’t very effective. Last time we had a standard light in the corners of the bedroom and lounge areas The standard lights have been removed. We had one light in the lounge area over the table and two bedside lights in the bedroom. They had very low wattage bulbs in them. The rooms were very dark in the evenings. The hotel staff( apart from that receptionist) are all very friendly and helpful. There is a lovely easy going atmosphere. There is a plentiful supply of food and drinks during the daytime and plentiful drinks in the evening. Breakfast can be a little hectic. It feels like all the guests get up and go at the same time. There is a lovely lady, who speaks both English and Spanish perfectly, who greets you and asks a waiter to show you to your table. The hotel has a poolside bar, an entertainment bar and the lobby bar. We stayed a little later last year, so the lobby bar was open. It was closed during this visit it opens on the day after we go home. It used to serve cheese and ham sandwiches at 10.30pm. That has now been stopped. Shame, as we liked that bar. For a three star hotel, it’s value for money. It’s conveniently situated for the beach, the bus route and there are some shops. There’s also a lovely flat walk along the seafront into the town. As stated, if the rooms and complex could be upgraded, then it would make it better experience. We did have a lovely view of the pool from our room though.

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