Tropic Garden Hotel Apartments

“Wonderful sea views and very comfy beds”

Lovely clean hotel. Very comfy beds. Good food and drinks, pina coladas were especially nice. Enjoyed the breakfast, particularly the made to order omletes and delicious pastries and freshly made smoothies. Nice location and beautiful views. All the staff were great, even left me a sun hat and a li… more

Lovely clean hotel. Very comfy beds. Good food and drinks, pina coladas were especially nice. Enjoyed the breakfast, particularly the made to order omletes and delicious pastries and freshly made smoothies. Nice location and beautiful views. All the staff were great, even left me a sun hat and a little cake with a candle for my birthday! Very thoughtful and kind touch. We were all inclusive but only 5 minute walk straight ahead from front of hotel to a large supermarket. Turn left from the back of the hotel for a beautiful short coastal walk to a lovely beach with an amazing swing that we loved plus bars. Turn right to walk along the coast to the impressive marina, shops and another beach. Useful info for those travelling with just hand luggage, shampoo, shower gel, conditioner and body milk provided and hairdryer. Pool towel cost 1.7 euro per day. A great short break.

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“Fabulous Moment”

Really nice breakfast set up.Staff is very efficient and friendly. I would highly recommend this hotel. Attention was fantastic.Room were very very good and breakfast with nice variety.Only problem as usual is the coordination during the reservation about the kind of beds..but we managed on site an… more

Really nice breakfast set up.Staff is very efficient and friendly. I would highly recommend this hotel. Attention was fantastic.Room were very very good and breakfast with nice variety.Only problem as usual is the coordination during the reservation about the kind of beds..but we managed on site and very friendly.

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“Lack of Health & Safety room checks resulted in injury. But the staff are a credit to the hotel.”

I booked this hotel well in advance, to celebrate my husbands birthday & our anniversary, requesting only a quiet room & quiet balcony, which we were allocated (R 1128). However, whilst unpacking, I closed the bedroom door and the minor vibration resulted in a plastic / metal air con vent falling … more

I booked this hotel well in advance, to celebrate my husbands birthday & our anniversary, requesting only a quiet room & quiet balcony, which we were allocated (R 1128). However, whilst unpacking, I closed the bedroom door and the minor vibration resulted in a plastic / metal air con vent falling from about 8 feet, striking my husbands forehead. This resulted in a 1 cm x 2 mm wide cut, which bled and later bruised and became swollen. We do have photos but I'm unable to upload them from my mobile to my laptop!) Having treated the cut & unpacked, we immediately complained to the two ladies on reception. Ana stated the vent would need to be checked & immediately relocated us to a small, corner, sea view room (1233), which had adjacent room balconies on either side. The next day we received a bottle of cava from the staff & management 'for your inconvenience'. This was a nice gesture, however, this room lacked hanging space & hangers & was far from being quiet or private (unlike 1128). We had one family, followed by another with young children staying next door, who made full use of the jacuzzi bath on their balcony. Having had children & now a grandchild, we wanted a peaceful break! The room was dull, dated & in need of redecoration.The bathroom has a shower over the bath with no safety handrail. The tiled floor was never properly cleaned. If we walked on the floor in bare feet, our soles quickly became filthy. There were remnants of crushed peanuts on the bedroom floor and underneath the bed had clearly not been cleaned for a long time & there was a strong smell of cigarette smoke in the room. We gained the impression it may have been emergency accommodation. Whilst the incident was handled well by Ana & her colleague, at no time were we spoken to by a manager, nor asked if we wanted to progress our complaint further. At no time during the next 7 days, including when we were booked out by the same receptionist, and my husbands cut was fully visible (it has a minor infection by then), was he asked if he was OK, or if we needed any other assistance or the outcome of any investigation / corrective action taken etc. Positives: All the staff who we met (reception, restaurant, bar, pool bar & lifeguard) are professional, courteous and friendly. Each taking pride in their work. The food is as good as any all inclusive hotel and better than most that we have experienced. The coffee is excellent and the bread is fresh daily (often neglected by a lot of hotels). The pool area is well maintained & the pool water is clean. The hotel location is good, with the town easily walkable and a large supermarket only 5 minutes walk away. This is hotel for families & the entertainment team works hard to make sure the children are happy. Our review has to reflect our personal experience, which on this occasion, due to the injury to my husband and the lack of aftercare & empathy by the management, has not been a good one. Had the response been more appropriate, and professionally handled, I would not have included it in this review. TIP: Take your own spa slippers & shower gel. On a more positive note, we're just happy that this injury happened to my husband, as it would have been far worse had a child been involved.

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““Family Holiday!””

Just some advice for families of 5 that have to book 2 rooms - we booked our holiday a year in advance and yet when we arrived we were advised our rooms were opposite sides of the hotel. I asked why we had not been given two rooms next to each other as we have 3 small children. We arrived late at n… more

Just some advice for families of 5 that have to book 2 rooms - we booked our holiday a year in advance and yet when we arrived we were advised our rooms were opposite sides of the hotel. I asked why we had not been given two rooms next to each other as we have 3 small children. We arrived late at night and the man on reception was arrogant and rude and replied they couldn’t just move people to accommodate us! That is not what I asked, I asked why our rooms were not even near each other when we had booked so much in advance. We ended up staying in one room so the other one was wasted and paid for. Unfortunately this let the place down because apart from this one member of staff and room allocation everyone else was amazing, kind, helpful and friendly.

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