TRS Ibiza Hotel

“Adult luxury”

Superb clean hotel, friendly staff. Good excellent. Butler service surprised us with a birthday cake on husband’s birthday. Four pools lots of beach beds, access to the beach. The bar staff were excellent while we didn’t have Signature Level there was a lot of choice included in the all inclusive … more

Superb clean hotel, friendly staff. Good excellent. Butler service surprised us with a birthday cake on husband’s birthday. Four pools lots of beach beds, access to the beach. The bar staff were excellent while we didn’t have Signature Level there was a lot of choice included in the all inclusive package. Helios and El Graucho restaurants were an absolute luxury with delicious choice. Halloween party was excellent!

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“My happy place”

The second time we have stayed, and love it. Special thanks to Raquel for looking after us so well. Perfect combination of luxury and hospitality

“Poor cleanliness and service”

Cleanliness of room - Stains on furniture, hairs in room, dirty floors Used Condom Found in Room Upon Check-In - The sofa bed had not been made up for the third guest in the room. Upon inspection of the sofa, looking to see how we could make it up, we very quickly noticed a used condom down one of… more

Cleanliness of room - Stains on furniture, hairs in room, dirty floors Used Condom Found in Room Upon Check-In - The sofa bed had not been made up for the third guest in the room. Upon inspection of the sofa, looking to see how we could make it up, we very quickly noticed a used condom down one of the sides. We were horrified to find this, and it indicated the room hadn’t been cleaned or that someone else had been using the room after cleaning. We immediately notified reception who told us that the room would be deep cleaned straight away. Upon returning to the room, a member of the housekeeping team attended, collected the used condom, gave the sofa a quick wipe with a dry cloth and left. This was absolutely not the level of attention we expected and so we were no longer comfortable to stay in the room. After a few conversations with Reception, and over an hour later, we were given a new room (of the same level) and told our board would be upgraded to a particular level, but later discovered this was not the case. Throughout the rest of the stay we then encountered issues with: missing bath robes, a lack of beach towels at the pools, loose and dangerous floorboards in our room, total inconsistency in drinks across the various bars, confusion regarding Gluten Free menu options, lack of drinks actually available from the bar menus, tea/coffee not being replenished in the rooms. Water Leaking From Ceiling - Water began to leak from the ceiling above the sink area landing on one of our party. We immediately notified to Reception and were told someone to attend the issue straight away, but they never turned up. We left the room to go to a reservation, and upon our return saw that it had been fixed. We spoke to Reception to confirm what the issue was and get assurance it was resolved and wouldn't happen again. The attitude of the staff was very much "nothing to worry about, happens all the time". At 12.15am, as were going to sleep, we heard the water leaking from the ceiling again. We went to notify Reception and the night porter came to inspect the leak. At 12.40am, we had to move rooms on the final night of our holiday, something we had tried to avoid by speaking to Reception earlier in the evening. Our complaints on this issue were not, we felt, taken seriously. Generally staff were very friendly, but the service was not of the standard expected of a 5* hotel. Facilities were good and the hotel has a lot of potential to be 5*.

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