Grand Palladium White Island Resort & Spa

“8/10 Satisfied but not blown away”

+ Food was good but not mind-blowing Nice wine with every meal. Good location and smart rooms. The Palace Hotel restaurant/lobby/bar are far better and had a more classy atmosphere - This was the same with their restaurant. Fortunately, you can use it - so you should make use of this option. Ever… more

+ Food was good but not mind-blowing Nice wine with every meal. Good location and smart rooms. The Palace Hotel restaurant/lobby/bar are far better and had a more classy atmosphere - This was the same with their restaurant. Fortunately, you can use it - so you should make use of this option. Everywhere was clean and safe for families. - Poor lobby seats in the White. Their restaurant was less well-managed and staffed. Plates were slow to be collected. Entertainment was just ok as it was low season. Occasional bits of food were over or undercooked - so you had to get up again and reselect your choices. Lunch / Evening meals were better - Breakfast averaged more 4* (machine tea and coffee). Bits all over the place in the restaurants. No biscuits with the cheese - Hard to find milk and butter/decent jam. The cereal is ok but a bit cheap on ingredients. I would want more qauility if going in high season.

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“Disappointing not 5 star”

On arrival the hotel is clean with nice reception area and fast check in service. Room was very modern clean and had a view of pool but not a clear view as they have let the palm tree get to big. Plus side::: This hotel is clean and well maintained it has access to the beach which is also clean… more

On arrival the hotel is clean with nice reception area and fast check in service. Room was very modern clean and had a view of pool but not a clear view as they have let the palm tree get to big. Plus side::: This hotel is clean and well maintained it has access to the beach which is also clean and well maintained and is on 10 mins from airport. Cons :: This hotel is no way 5 star as we found we spent a lot of time near the Bossa bar pool and found the drinks terrible and the service how can a 5 star hotel only have lukewarm water out of a self service tap we were lucky as the week we went it got to 27 degrees so how people cope in the heat of summer I don’t know. The toilets near the Bossa bar were also not cleaned regularly with overflowing bin and no hand wash and paper towel for one single day. We had some lunch from portofino and staff in there were just rude I asked a waiter if I could have a drink and was told go and ask my colleague which I did and she said yeah in a minute, that minute never came 😂 We went to 3 of the restaurants and food and service was substandard But the food in the buffet was very good but everything was lukewarm which is such a shame as all food in buffet was very good quality. We found service from staff and attitude bad, some staff just continued to talk to each other rather than serve you. Having to pay €5 for an ice cream is shocking !!! We also found the hotel very noisy night times and planes going off every 5 mins in the day. We waited for entertainment one night in the adjoining hotel and the singer never turned up😂 Sadly we wouldn’t come back a lot better places to spend your hard earned money.

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“Not 5*”

Ok. Not 5*. ROOMS: A bad start. We were put in room 9024 which not only stank of fresh paint, the ceiling leaked into the bathroom constantly (looking like it was going to cave in!) and the room backed onto a beach club so was very loud. When we asked to move rooms we were told they could not accom… more

Ok. Not 5*. ROOMS: A bad start. We were put in room 9024 which not only stank of fresh paint, the ceiling leaked into the bathroom constantly (looking like it was going to cave in!) and the room backed onto a beach club so was very loud. When we asked to move rooms we were told they could not accommodate until 10am the following day (we were eventually moved at 2pm the next day). The lad moving our bags said that every visit had complaints in that particular room- so maybe fix it!? Our second room of the trip 6011 was great. Until our 7th of 10 nights. For some reason the hotel moved a big group of lads in either side of our room. The lads drank and smoked on our balcony so we could not use it (me being heavily pregnant and us having a 3 year old son) despite my partner speaking with them. They then partied loudly 3-6am. When I called security at 3am I was told if the music was off there was nothing they could do so I had no sleep from 3am. I complained the next morning to the manager and was told unless we moved rooms there was nothing they could really do. After a long discussion the hotel eventually said they would speak with the group of lads and offered us an exclusive alcohol package (to a pregnant person) to make up for it as we did not fancy moving into our third hotel room of the 10 day trip. HOUSEKEEPING: Sometimes they come, sometimes they don’t. We asked for our sheets to be changed twice during our 10 day stay, they did not change them once! One housekeeper was also very aggressive that we were on our balcony while she cleaned the room and asked us to get out very rudely! Very strange and unsure why she needed to be left alone in our room. FOOD: The a la carte is great but the hotel could only accommodate reservations 5/9 of the nights we were there which was a real shame as the food and settings were excellent. The buffet was ok for a buffet but very busy. Drinks were good but would be better if everywhere offered coffees, you have to search for a coffee. Alcohol is branded which is unusual for an all inclusive. Wine was good said my family. POOLS: Really good choice and very easy to get a lounger. Good kids pools. Lots of towels on offer all day. Freezing water though! The sea is warmer than the pools. OVERALL: It was a great trip but would not say 5* and probably would not return. This is a family hotel, it is not a party hotel!Some of the staff were simply rude and unhelpful.

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“Definitely not 5 star”

Overall disappointing with size of room, had a deluxe sea view but would be very noisy in peak season as there are clubs only meters from the hotel,