Servatur Puerto Azul

“First time Servatur Guests”

Superb hotel for the kids, great location we wanted for nothing. Thoroughly enjoyable experience food and staff brilliant. Clean was tidy hospital standard would be an understatement as it is kept to such a high standard. The location is perfect on top of the hill overlooking the small beach/ har… more

Superb hotel for the kids, great location we wanted for nothing. Thoroughly enjoyable experience food and staff brilliant. Clean was tidy hospital standard would be an understatement as it is kept to such a high standard. The location is perfect on top of the hill overlooking the small beach/ harbour and the full panoramic view of the sea. Stayed at the Gloria Palace earlier in the year which was good but tired looking compared to the Puerto Azul

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“Nice hotel, with a couple of snags”

Firstly, Would like to point out several good points about this hotel. The hotel is spotlessly clean, the staff work hard to keep in that way. Often in the canary’s it’s normal to see a few insects such as cockroaches…Never saw anything like this in our room or in any other part of the hotel. The… more

Firstly, Would like to point out several good points about this hotel. The hotel is spotlessly clean, the staff work hard to keep in that way. Often in the canary’s it’s normal to see a few insects such as cockroaches…Never saw anything like this in our room or in any other part of the hotel. The eating areas outside are attractive to pigeons however, so bear this in mind maybe. You can always eat inside in the main restaurant. The staff are also friendly and helpful and make you feel welcome The pools are nice, a lot of kids though, however you can have peace & tranquility in the adult only pools, with amazing views. This was really nice. Didn’t have any issues getting sun beds daily either There’s a good football pitch which our kids enjoyed And there is a nice gym for 16+ , if you want to work out. Rooms are spacious, and beds are comfy enough also Ok, a couple of snags to mention The food is a bit bland, and not that tasty, I understand that in all inclusives they are not always the best, but we’ve stayed in many 4 star all inclusive and this wasn’t the greatest. They have a good variety, such as tex mex, Asian, Mediterranean, but it always seems to be the same selection of foods in each section. The restaurant is super busy at breakfast, lunch and evening meal and it can get chaotic. At other hotels, it’s Nice to be greeted by a restaurant manager who can take your room number and how many in your party, and then have someone take you to a table .. then also offer you a drink ., this a nice touch however there is none of that.. you just have to go in, find a table and then get your drinks from the machines. All inclusive? .. well ., not exactly, it really annoys me hotels do this If you want good cocktails or good ice cream, good coffee, you have to pay for this, although there is a discount for All inclusive.. but it’s not all inclusive is it.. they need to be clear .. call it part inclusive or something I’ve been to many hotels where it is ALL inclusive Entertainment The animacion team work tirelessly hard to entertain families through the day, and they put some decent shows on at night, but there’s always a huge gap between about 7:45 and 9:15 .. where you are sat watching something on a screen like a concert of Dua Lipa or Michael Jackson… Hotel really needs to do something better in this gap, plus the concert hall is like a Tesco’s canteen, very noisy .. chaotic with kids running around on the stage. We chose to watch shows from the upstairs balcony, where there is also a bar Overall we have enjoyed our stay The main thing is that it was clean and hygienic, and it was. The staff were friendly too And the hotel offers amazing views of Puerto Rico.

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“A very good hotel with stunning views and a few small tweaks to make it even better!”

A 4* hotel, with some really great things about it, along with some minor/somewhat negative points for it to improve and make it even better. I’ve read some reviews and agree with most. We are a family of 5, 3 kids aged 11, 10, 7, along with grandparents who came with us too. We stopped in a swim-u… more

A 4* hotel, with some really great things about it, along with some minor/somewhat negative points for it to improve and make it even better. I’ve read some reviews and agree with most. We are a family of 5, 3 kids aged 11, 10, 7, along with grandparents who came with us too. We stopped in a swim-up pool room. Will list them out in bullet point format for ease of reading: Pros: Rooms - very good with lots of towels, facilities etc. the swim-up room is amazing, with an amazing infinity view to the ocean! Highly recommend booking in his room type if you can. The views from the hotel in general are amazing, a real strong point of this hotel. Food - very good choice of food, people moaning about repetitiveness, most all inclusive hotels are like this, there is still really good variety choices to make and excellent for kids. Drinks - 24/7 non-alcoholic drinks available and very good. Alcoholic drinks are standard non branded. Although you have to pay for premium drinks, I’d highly recommend it, we bought some premium cocktails and they were really nice. Entertainment - some of the nights were very good, Grease and MJ were very good. The kids entertainment both daytime and evening were very good as well. The staff are brilliant and put in a great shift trying to please the kids. The entertainment for adults in the daytime too is good as well. There is also a play park which is great for the kids to do something different. There is also a football pitch which was perfect for both my boys. There is an arcade too which is great for the kids (and adults!) to entertain themselves in. Pool - excellent pools, 2 big pools, an infinity pool, 2 18+ pools and your swim-up pools are fantastic. Temperature of the pools is perfect. Slides are excellent for the kids. The splash park is great too. Daily activities were also great in the 2 big pools, and the music was great too, great vibes. Other - there is an ice cream gelato bar in the lobby which is really good, you have to pay for these but definitely worth it. There is a big SPAR supermarket next door which has anything else you need. The location is also great, can go down steps (709 steps to be precise) to get to the beach. We walked this back and forth. It’s also only 5 euros taxi to get down there for people less able to walk it. The location is superb because the views of this hotel are stunning. Cons: Rooms - to get to the rooms the directions given by reception aren’t the greatest and you really have to lockdown in your focus to find your room. The lift numbers are all incorrect. For example we were on the first floor but it was actually labelled “0” and not 1. Improvements to the signage for the rooms and getting to the correct blocks would improve this. Drinks - for the standard alcoholic drinks, the beer was poor, and the cocktails weren’t mixed properly so the taste wasn’t great. Some nights the queues got longer and this is probably down to the glass sizes. Entertainment - some of the nights were very poor. Like other reviews state, there was big gaps between acts and just playing Adele on video isn’t good enough for a 4* hotel to provide such service. Something needs to change with the entertainment, this is probably the biggest negative we would comment on. When we say entertainment, we specifically mean the adult entertainment on the evening, everything else was really good. Pool - as mentioned on other reviews. The pool is VERY slippy. They are porcelain tiles and you can slip even when trying to be cautious! Signs are put out about slipping so the hotel is clearly aware of the hazards. I’m unsure what can be done about this other than a change of flooring around the pools but this would cost the hotel substantial costs so can’t see it being viable. Wearing pool slip type shoes like tigers have recommended are probably the most logical thing to do if possible. Checking out - whilst checking in was fine, barring the directions. The check out process was extremely poor and aside from the adult entertainment, this was the other bigger negative. On checking in we immediately asked for late check out or book a different room and happy to pay for this, as our flights were on the night time. The reception told us this wasn’t possible due to high demand of the rooms which was fair enough however they assured us that we would be able to have a changing room and shower before we leave and that we had to book this when we checked out at 12 noon. So when we checked out we asked and were told all changing rooms and showers have already been booked and not possible to have a changing room and shower before we left. We were guaranteed by reception on checking in we would be able to do this so that was a broken promise by the hotel. We had to get changed in the toilets in the lobby area and not able to shower unless we showered outside at the pool or in the room before check out although this would mean we couldn’t spend the day outside due to flights being 8 hours after check out which didn’t make sense. This is not a 4* hotel service and is extremely poor. This needs to be improved so that it doesn’t happen again. There is only 3 small rooms for changing and showers and with a hotel this large, of course availability is going to be extremely limited! All in all, it’s a very good hotel, we would definitely return, the views are stunning and if they made small adjustments to some of the things, it would be even better!

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“Looks Great but missing touches to make it feel and be great.”

Overall this hotel is nice and I can see why it gets the great reviews it does. It is clean, new, fresh and has Beautiful views. The staff on the whole are excellent and clearly hard working. It is let down however in my view by poor management, very obvious cost cutting by the company that own i… more

Overall this hotel is nice and I can see why it gets the great reviews it does. It is clean, new, fresh and has Beautiful views. The staff on the whole are excellent and clearly hard working. It is let down however in my view by poor management, very obvious cost cutting by the company that own it and inconsistent service. Rules were inconsistently enforced which lead to some frustration. Two examples included the sun bed rule and moving tables at meal times. It says on check in sheet that you cannot reserve sun beds until 10 am but by half 7 in the morning almost every decent bed had towels on them meaning even if you were at the pool bang on it opening you couldn't get a decent spot. Guests then reserved them all day so if you didn't join in on the rule breaking you missed out. It really want fair and exasperated the issue. Either enforce the rule or remove it and make it fair game. The issue really could be fixed with a better layout and the pool actually being closed until opening time, but it couldn't be because you need to walk through it to get across to the public spaces from a lot of the rooms. Same with restaurant tables. We tried to join two tables together one night to sit with friends to be sternly asked to move them back. The next night, in the same area folks doing exactly the same but not being asked to move the tables back. Gets your hackles up a bit that. Overall the food options and restaurant were really good. At full capacity however the restaurant cannot cope and I think this could easily be fixed by stretching out meal times more during busy times and a better layout, which considering it has just been refurbished is a top down issue. It was extremely difficult to get a seat at meal times and the layout of the restaurant didn't help as people were walking in all directions all the time with hot plates in their hands. Mix this with kids trying to get their dinner (supervised but below your average adults eye level) and you have an accident waiting to happen. The food was cold a lot of the time, especially the options that didn't turn over so fast like vegetarian and fish options. I also skipped the omelettes after the first morning as they tasted like the fish that had been cooked on the hot plate the night before. Not that nice. Rooms were clean and well maintained. Cleaners clearly worked hard but were challenged by the poor layout and lack of a service lift. This meant that whilst they were busy servicing rooms int he morning the guest were also wrangling to use lifts to get to breakfast or the pool so they could grab a bed before they all went. This massively increased wait times at the busiest periods of the day. Not an issue in most hotels, but when you regularly have to climb 100 plus steps up to the pool and restaurant it was a bit annoying. I also don't understand why suites only had one TV. Again, a cost cutter that really showed. When you pay more for a suite you expect a TV in each of the rooms. In addition to this in the suites you get a kitchenette with kettle and coffee machine. I asked at reception for some coffee and was told it wasn't included in my room option so I had to go to the spar for it. I mean really, how tight can you get? Just give folks coffee in their rooms. it costs very little to do and it a nice touch. I have never been to a hotel and not been able to make a coffee in my room, and for a 4 star resort I really don't think its much to expect. The hotel has been refurbished but they didn't seem to have put much thought into many of the changes, which seem to have been focused on looks over functionality. The pool area was way too small for the number of guests and therefore noisy, busy and very slippy. I heard from another guest that about 3 kids ended up in A&E in one day whilst we were there following slips at the pool. You also need to walk through it to get to and from a lot of the rooms which meant dragging suitcases or walking through either a dark pool area at night (Not safe!) or around splashing kids on check out desperately trying not to slip or get soaked. A walkway could easily be made around the pool so that the pool areas can be closed off at night. This would be safer, nicer for non pool users and stop people reserving beds all day when they aren't actually using them. Final point. beach towels required a cash only deposit so to get our towels I had to go and draw cash out! I genuinely didn't mind paying a deposit for the towels. The fact that this is needed says more about the clientele than the hotel however not being able to leave a reserve on a credit card? For a company this big that was poor in my view. Its not hard to take a hold. Again, lazy, cost cutting and unhelpful in this age of cashless living. Overall I would say this hotel LOOKS great, but needs a lot of touches to make it actually great. We had a great time, but the little niggles which came fairly regularly throughout the stay mean we wont be returning.

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