Servatur Puerto Azul

“Amazing family stay at this hotel!!!!!”

Visited Servatur Puerto Azul with my partner and 11 year old step daughter for 7 nights, all inclusive. Overall we could not fault any of the facilities at the hotel. The location of the hotel is just perfectly situated! To get to any of the golden sand beaches around, were no longer than arou… more

Visited Servatur Puerto Azul with my partner and 11 year old step daughter for 7 nights, all inclusive. Overall we could not fault any of the facilities at the hotel. The location of the hotel is just perfectly situated! To get to any of the golden sand beaches around, were no longer than around 5-7 minute drive away and the taxis were super cheap! It would be possible to walk to these beaches, but the walk back up the steep hill would not be much fun with children! However, there were never any difficulties in finding taxis around. The best part was when you ordered a taxi from the hotel reception, you'd walk outside and within 30 seconds a taxi would be there! Our room which was a family suite, was very spacious and was cleaned every single day to a very high standard, including 3 new, fresh towels. The view from our room was impeccable, yes we paid extra for a sea view but was so worth the extra! That leads me onto the balcony, which was ever so spacious, with 2 sun loungers and a table with 3 chairs. The pool area was cleaned immaculately every morning and there were absolutely no complaints here! The hotel/ entertainment staff were entertaining young children all day long. The infinity pool speaks for itself, with the best views! For all inclusive guests (including us), there was a wide variety of drink choices at the pool bar and drink stations which were available all day long. The food choices for breakfast, lunch and dinner had a huge variety of options, including Mexican, Mediterranean and Asian. Further to this, there were lots of fresh meats and the pizza was defiantly the star of the show! Which were all cooked fresh from hand. There were lots of dessert options, including fresh fruit, cakes and an ice cream station! For anyone with young budding football players. To our surprise there is also a decent sized astro football pitch within the hotel. They play football most days which is arranged by the entertainment staff. Our little one played most days and loved it. Negatives: There were only 2 minor points we could think of to make this a completely fair and unbiased review. But I can't stress enough that there are only minor compared the many positives! 1. Entertainment - the main shows did not start until around 2115hrs, which is fine for adults. However, could be considered quite late for younger children. The team acts by the hotel/entertainment staff were fantastic (including grease and michael jackson tributes). However, whilst we were there, there were other independent entertainment acts consisting of a violinist, a saxophone player and a brothers singing act which were all poor to average (no offence! Only personal opinion). There did not appear to be many entertainment acts for young children (for under 8's) whatsoever. But do want to stress that the entertainment acts by the staff were fantastic and very enjoyable! 2. WiFi- when we arrived and connected to the hotel WiFi, we were amazed at how fast it was (Approx 200mgb)! However, this was too good to be true as it kept disconnecting and was a pain to try and reconnect every time! The Vodafone signal 5g was absolutely fine though, so we made do. Overall, bar those 2 minor points, we have absolutely loved our stay at this hotel and would recommend to other people in a heartbeat! would happily stay there again and couldn't say enough good things about it. You won't be disappointed.

less

“A very good hotel with stunning views and a few small tweaks to make it even better!”

A 4* hotel, with some really great things about it, along with some minor/somewhat negative points for it to improve and make it even better. I’ve read some reviews and agree with most. We are a family of 5, 3 kids aged 11, 10, 7, along with grandparents who came with us too. We stopped in a swim-u… more

A 4* hotel, with some really great things about it, along with some minor/somewhat negative points for it to improve and make it even better. I’ve read some reviews and agree with most. We are a family of 5, 3 kids aged 11, 10, 7, along with grandparents who came with us too. We stopped in a swim-up pool room. Will list them out in bullet point format for ease of reading: Pros: Rooms - very good with lots of towels, facilities etc. the swim-up room is amazing, with an amazing infinity view to the ocean! Highly recommend booking in his room type if you can. The views from the hotel in general are amazing, a real strong point of this hotel. Food - very good choice of food, people moaning about repetitiveness, most all inclusive hotels are like this, there is still really good variety choices to make and excellent for kids. Drinks - 24/7 non-alcoholic drinks available and very good. Alcoholic drinks are standard non branded. Although you have to pay for premium drinks, I’d highly recommend it, we bought some premium cocktails and they were really nice. Entertainment - some of the nights were very good, Grease and MJ were very good. The kids entertainment both daytime and evening were very good as well. The staff are brilliant and put in a great shift trying to please the kids. The entertainment for adults in the daytime too is good as well. There is also a play park which is great for the kids to do something different. There is also a football pitch which was perfect for both my boys. There is an arcade too which is great for the kids (and adults!) to entertain themselves in. Pool - excellent pools, 2 big pools, an infinity pool, 2 18+ pools and your swim-up pools are fantastic. Temperature of the pools is perfect. Slides are excellent for the kids. The splash park is great too. Daily activities were also great in the 2 big pools, and the music was great too, great vibes. Other - there is an ice cream gelato bar in the lobby which is really good, you have to pay for these but definitely worth it. There is a big SPAR supermarket next door which has anything else you need. The location is also great, can go down steps (709 steps to be precise) to get to the beach. We walked this back and forth. It’s also only 5 euros taxi to get down there for people less able to walk it. The location is superb because the views of this hotel are stunning. Cons: Rooms - to get to the rooms the directions given by reception aren’t the greatest and you really have to lockdown in your focus to find your room. The lift numbers are all incorrect. For example we were on the first floor but it was actually labelled “0” and not 1. Improvements to the signage for the rooms and getting to the correct blocks would improve this. Drinks - for the standard alcoholic drinks, the beer was poor, and the cocktails weren’t mixed properly so the taste wasn’t great. Some nights the queues got longer and this is probably down to the glass sizes. Entertainment - some of the nights were very poor. Like other reviews state, there was big gaps between acts and just playing Adele on video isn’t good enough for a 4* hotel to provide such service. Something needs to change with the entertainment, this is probably the biggest negative we would comment on. When we say entertainment, we specifically mean the adult entertainment on the evening, everything else was really good. Pool - as mentioned on other reviews. The pool is VERY slippy. They are porcelain tiles and you can slip even when trying to be cautious! Signs are put out about slipping so the hotel is clearly aware of the hazards. I’m unsure what can be done about this other than a change of flooring around the pools but this would cost the hotel substantial costs so can’t see it being viable. Wearing pool slip type shoes like tigers have recommended are probably the most logical thing to do if possible. Checking out - whilst checking in was fine, barring the directions. The check out process was extremely poor and aside from the adult entertainment, this was the other bigger negative. On checking in we immediately asked for late check out or book a different room and happy to pay for this, as our flights were on the night time. The reception told us this wasn’t possible due to high demand of the rooms which was fair enough however they assured us that we would be able to have a changing room and shower before we leave and that we had to book this when we checked out at 12 noon. So when we checked out we asked and were told all changing rooms and showers have already been booked and not possible to have a changing room and shower before we left. We were guaranteed by reception on checking in we would be able to do this so that was a broken promise by the hotel. We had to get changed in the toilets in the lobby area and not able to shower unless we showered outside at the pool or in the room before check out although this would mean we couldn’t spend the day outside due to flights being 8 hours after check out which didn’t make sense. This is not a 4* hotel service and is extremely poor. This needs to be improved so that it doesn’t happen again. There is only 3 small rooms for changing and showers and with a hotel this large, of course availability is going to be extremely limited! All in all, it’s a very good hotel, we would definitely return, the views are stunning and if they made small adjustments to some of the things, it would be even better!

less

“DO NOT GO AT HALLOWEEN!”

Do not go at Halloween. One of the reasons that you shouldn’t go is because they have this thing called the ‘tunnel of terror’ I would not recommend any kids or young teenagers go in because there is screaming, pushing and jump scaring. And even when you said the emergency word ‘octopus’ they still… more

Do not go at Halloween. One of the reasons that you shouldn’t go is because they have this thing called the ‘tunnel of terror’ I would not recommend any kids or young teenagers go in because there is screaming, pushing and jump scaring. And even when you said the emergency word ‘octopus’ they still screamed in your ears so I would not recommend for children or young teens. Anyway, the hotel is lovely and clean there is some water slides, a kids area and 2 main pools and it is luck if you get a sea view (or you could just book a sea view room) The food is nice and has lots of options. Down the steps that is something like 709 steps there is lots of tat shops and restaurants it wasn’t too bad walking down the steps but you should get the taxi back up. The 2 beaches I would recommend is Amadores and Anfi beach. Anfi has nice sand and those pedal boats with slides on them. Amadores has a blow up assault course on the water and also brilliant sand. We went for 14 nights and had a great time (except from the Halloween bit.) Written by 9 year old guest.

less

“Amazing views and nice holiday”

Just returned from a 9 night stay at this hotel. This is our review as a family. ROOM: We stayed in a junior family suite with limited sea view. The view was definitely NOT limited at all. In fact it was amazing! Spacious and clean room with a separate bedroom. Bedroom has two single beds pushed … more

Just returned from a 9 night stay at this hotel. This is our review as a family. ROOM: We stayed in a junior family suite with limited sea view. The view was definitely NOT limited at all. In fact it was amazing! Spacious and clean room with a separate bedroom. Bedroom has two single beds pushed together and plenty of wardrobe space. The kitchen has a fridge, kettle and cutlery. The living room has a pull out sofa bed but my 15 year old found the one that pulls out to be uncomfortable. There is a tv in the room with Netflix and YouTube which was good for music etc. POOL: The pool was big and not too deep. There is also a separate baby pool and splash park. Along with 2 slides which my youngest loved. The horizon pool and adults only spa pool were luxurious. Please be aware you need to wear sliders or slip socks around the pool area. The amount of people that slipped and fell whilst we were there was unreal. At the beginning of our holiday we had no issues finding a sunbed. However towards the end we needed to be at the pool by 8am or getting a sunbed was impossible. RESTURANT: There is plenty of food options to cater for everyone and for the evening meal there is always Chinese, tex Mexican, pizza etc. However after a week this becomes very repetitive. Also the hotel became over crowded for the last 3 nights of our holiday so finding a table in the restaurant was chaotic. Snack bar at the pool was nice food however after 3 days again same food, repetitive. At lunch and dinner there is an option to eat where the entertainment is. Which isn't a good choice by the hotel as food and tables are left with food whilst people are trying to have a drink at night. There is also pigeons galore from people eating outside on the terrace and in the entertainment hall. They make the place feel dirty especially when people feed them. DRINKS: The cocktails were very strong tasting..not alcohol strong but mixer strong. The spirits were not branded however they were good. My only complaint is that the glasses are too small and in the evening was quing every 10 minutes for another drink ENTERTAINMENT: The hotel entertainment for us was poor and the hotel really need to look at this. The children's disco was on at 7. Then from 7.30 until 9pm there was nothing on other than Adele music every night playing in the background. The main act came on at 9pm however only lasted 45minures. Again after this was little to do. Overall we had a nice holiday and the views are stunning! If your not AL then there isn't many food or drink options within walking distance. Taxi to Amadores beach and Morgan mall is 5 euro each way and worth a visit.

less