Servatur Casablanca Suites and Spa-Adults Only

“Another fantastic holiday at the Casablanca”

This is the second time this year, that we have stayed here and can’t recommend it highly enough. We have stayed there every time we’ve been in PR since 2020. We had a room in a high floor with an extra big balcony and a hot tub and the facilities and views from the balcony are fantastic, the st… more

This is the second time this year, that we have stayed here and can’t recommend it highly enough. We have stayed there every time we’ve been in PR since 2020. We had a room in a high floor with an extra big balcony and a hot tub and the facilities and views from the balcony are fantastic, the staff are super friendly and are very obliging. The breakfast is great with plenty of choice and we have already booked again for march. You will not be disappointed if you book here as it is also not too many steps down to the commercial centre, we won’t go anywhere else in Puerto Rico as nothing could compare.

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“Good hotel and very comfortable”

This is a very nice hotel and great location. We stayed there over new year and were very impressed. We stayed in an upper floor room with large balcony - views from the room were fabulous, particularly on New Year’s Eve during the fireworks. The room was clean and good facilities, we were very co… more

This is a very nice hotel and great location. We stayed there over new year and were very impressed. We stayed in an upper floor room with large balcony - views from the room were fabulous, particularly on New Year’s Eve during the fireworks. The room was clean and good facilities, we were very comfortable - the room cleaning was also very good with the chamber maid doing a really good job and thoughtfully cleaning and tidying the room. The room had a spa bath on the balcony and we thought it would be like a hot tub, but it was not, the water was cool and I am sure it would be great in summer, but in January it was not so good. The hotel is within easy walking distance of the commercial centre and Mogán Mall, it is an easy walk down the hill, some may find it a challenge to walk up, but we did it multiple times and it was fine, a taxi up the fill is about €5 We used the Hotel spa whilst we were there, this was a little dated, but still very nice and offered a pool, steam rooms, spa bath etc. my wife also had a massage, which she said was very good. Only challenge we encountered was that 1 of the 2 lifts kept breaking down and so with only 1 lift, the wait was sometimes very long. I would very much recommend this hotel and would stay there again if we returned.

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“Couples summer stay”

Stayed here in July 2024. Stayed here for one week which was relaxing as adults only. Opted for room with hot tub on balcony really worth the money especially to chill and relax early mornings late nights. Food great in restaurant allocate cook to order. Great selection and service by staff all … more

Stayed here in July 2024. Stayed here for one week which was relaxing as adults only. Opted for room with hot tub on balcony really worth the money especially to chill and relax early mornings late nights. Food great in restaurant allocate cook to order. Great selection and service by staff all friendly and attentive. Happy hour also. Hotel on steep hill easy to walk down hill or set of steps if you are an older person can walk down climb back up taxi is 3.95 euro. Rooms nice size and quality. Lots of things to do locally. Bus from airport easy access to town centre at Porto Rico if you want cheaper option not to get taxi is free for all and everyone charges on standard no one ques. Bus stop is 5 min walk from exit at air port. Spa access free very nice Mini fridge in room and kettle and hob also with utensils Over all great stay

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“Basic 3*”

Although well located, you do need to be fairly mobile to access this hotel. It is also located directly opposite the commercial centre, which is incredibly loud into the early hours at times. We did know this at time of booking and chose purely for the location, however it is also a fairly long wa… more

Although well located, you do need to be fairly mobile to access this hotel. It is also located directly opposite the commercial centre, which is incredibly loud into the early hours at times. We did know this at time of booking and chose purely for the location, however it is also a fairly long walk from the beach which in heat is unpleasant especially with sand in the wrong places 🤣 The rooms are very large, unfortunately we had an awful room, despite my husband stating it was for our anniversary, and ordering a surprise wine gift. Basic is the word I’d describe for this hotel in general, it’s tired in need of a good clean and general update. I’m struggling to see how this is rated a 4*. The robes and towels are old and threadbare, the beds are singles pushed together, and not fixed so constantly moved. Our shower was mouldy with old mildew. Nothing the cleaners could do to prevent this it was purely old and in need of maintenance. The balcony had loose railings, the hot tub was filthy and broken, to top it off it overlooked a derilict hotel next door/ residential buildings with dogs barking all day. We supposedly paid for superior it being on the highest floor ? The view however is ok with sun later in the day and pretty at night. The pool area was fine, the usual suspects queue at the door before opening to bag their spot, which is utterly pointless as no sun is on the front of the building until lunch time. Pool bar was good , with lovely staff and good food, drinks very reasonable. God awful music on repeat which totally ruined the vibe being overly loud 1980’s pop, I remember it the first time around and it wasn’t good then 😂.. We didn’t waste our time with the weird astro turf roof, no bar open but random showers installed ? We stayed B&B .. breakfast was pretty poor, small selection,not refreshed or hot. Again the staff were lovely and work very hard. We went out every day in our two week stay, the area itself is pretty tired looking, it’s a shame as this hotel group seem to be purchasing pretty much everything in the valley, if they concentrated on upgrading their existing, I might have felt more positive. It cost in the region of £3000 with a package, which although I wasn’t expecting luxury, totally was not worth the cost. I’d recommend looking at apartments, as they are abundant in the area around and half the cost for better quality. We went purely on location and adults only. I don’t like to leave bad feedback, but we love our holidays, and I think if you look closely at the negative reviews, then it gives a much better reflection of this hotel which should be a 3* presently. The only redeeming feature, are the beautiful staff who made us feel welcome, and worked so hard with smiles every day.

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