Servatur Casablanca Suites and Spa-Adults Only

“Enjoyable stay”

Returned home on Thursday after a nine night stay on a half board basis,what a lovely hotel we enjoyed everything about it.We requested a room on a high floor and payed a bit extra for a balcony with a jacuzzi which was a great idea and we used the jacuzzi most afternoons.The rooms are spacious wit… more

Returned home on Thursday after a nine night stay on a half board basis,what a lovely hotel we enjoyed everything about it.We requested a room on a high floor and payed a bit extra for a balcony with a jacuzzi which was a great idea and we used the jacuzzi most afternoons.The rooms are spacious with comfortable beds and a sofa there is a well equipped kitchen area,and a good sized bathroom with a good shower,we had bathrobe and slippers provided,safe was also provided free of charge. The food was fantastic we especially loved the steaks which were cooked to perfection,the service in the restaurant was superb and ran so efficiently,I didn’t catch all names but Alberto was brilliant as were all the team in the restaurant. Rooms were cleaned to a high standard everyday.I would like to say the whole team at this hotel should be proud of the service and experience they give. The only downside is the steps up and down when wanting to go out but the taxis are plentiful and reasonably priced if the steps get too much, We will definitely return,thankyou Casablanca for a lovely holiday

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“Not quite 4 star”

Stayed here for 6 nights from 13th October. The hotel is in a good location with all the amenities of Puerto Rico close at hand. It struggles to live up to its 4 star rating and as others have said is in need of some renovation/repair. We stayed half board basis in room 410 with a huge balcony, whi… more

Stayed here for 6 nights from 13th October. The hotel is in a good location with all the amenities of Puerto Rico close at hand. It struggles to live up to its 4 star rating and as others have said is in need of some renovation/repair. We stayed half board basis in room 410 with a huge balcony, whirlpool bath and sun loungers which was fantastic. The room itself was spacious, beds comfortable, free safe, a/c and the cleaning staff did a great job. The bathroom however needs professionally repaired, the shower tray leaks which runs under the floor covering and makes the room smell damp. Botched repairs are evident all around the shower area and just don't work. There are ventilation exhaust stacks just outside the rooms on the 4th floor which could be an issue for light sleepers but with ear plugs in weren't a problem. We enjoyed breakfast, always enough choice and quality on offer, however dinner was a bit hit and miss. Starter and dessert is self service buffet with very limited choices and mains were cooked to order from a selection of around 6 dishes, some nights were good, some not so. This is also the only adults only hotel we have stayed at where complimentary wine and water are not provided with dinner. We only used the pool area on the final day as we couldn't get a late check out, we got loungers no problem and the pool itself was good. You can use the showers in the gym on the last day and the hotel provide towels. Overall we enjoyed our stay but I'm not sure I would return to this hotel without the bathrooms getting a bit of a makeover and I would not go half board.

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“Tired and Dated”

Sadly, this hotel is in need of a major refurbishment and is not as described. Linoleum floors and lots of plastic! Good sized balcony, but not private and poor lighting in the evening, with two sun loungers and table and chairs (and whirlpool bath). Room large with plenty of storage but leaking… more

Sadly, this hotel is in need of a major refurbishment and is not as described. Linoleum floors and lots of plastic! Good sized balcony, but not private and poor lighting in the evening, with two sun loungers and table and chairs (and whirlpool bath). Room large with plenty of storage but leaking shower and panels pulling away from the wall. We were half board with food being adequate but nothing more (apart from the bacon which was well cooked and crispy). The staff were always friendly and helpful. Would we stay here again? Sorry, but ‘no’…it was very disappointing and I do question the 4* status.

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