Mur Hotel Neptuno - Adults Only

“Amazing stay”

Can’t fault this hotel at all, it was super clean and the food and drinks and staff were all amazing! The staff would go above and beyond to help you. The room was great and clean , got cleaned every day by maids too, air con was free and the safe only had a small charge with a deposit that you go… more

Can’t fault this hotel at all, it was super clean and the food and drinks and staff were all amazing! The staff would go above and beyond to help you. The room was great and clean , got cleaned every day by maids too, air con was free and the safe only had a small charge with a deposit that you got back at the end, the room had a hairdryer in as well. The breakfast was great, and lunch was amazing too picked off a menu which had so much choice but also salad on offer buffet style if you would prefer, We personally didn’t eat at the buffet for dinner every night we tried two nights and the food was good however we just personally prefer to eat out while on holiday- if your the same the yumbo centre just opposite the hotel has lots of lovely food places to try, There is plenty choice of drinks at this hotel to pick from, the cocktails were all amazing. There is also lots of entertainment , think the only day there is no entertainment is a Sunday, however the Kareoke was great, lots of singers and the tropical party also amazing, Also had a massage while staying at this hotel which was a nice bonus that you could have spa treatments. Definitely can’t fault this hotel at all , we had an amazing stay

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“Amazing hotel - would stay again”

Honestly the best hotel I’ve ever stayed in abroad. As a vegetarian, I was prepared to not be able to eat much of the all inclusive meals, but I had so many options and everything was labelled so I was able to be confident in what I was picking! The staff and service is unmatched. The rooms were cl… more

Honestly the best hotel I’ve ever stayed in abroad. As a vegetarian, I was prepared to not be able to eat much of the all inclusive meals, but I had so many options and everything was labelled so I was able to be confident in what I was picking! The staff and service is unmatched. The rooms were clean, the drinks options are amazing. Never any trouble getting a sun lounger round the pool. And the slide was an added bonus at an adults-only hotel

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“Excellent Hotel adjacent to the Yumbo Centre”

Counting down for our return visit in September! Really lovely Hotel right next door to the Yumbo Centre, yet quiet at night. Excellent food especially the lunchtime Al a Carte menu. Very friendly staff. Lovely pool area - plenty of sun beds. Comfortable beds and bedrooms. Spotlessely clean. … more

Counting down for our return visit in September! Really lovely Hotel right next door to the Yumbo Centre, yet quiet at night. Excellent food especially the lunchtime Al a Carte menu. Very friendly staff. Lovely pool area - plenty of sun beds. Comfortable beds and bedrooms. Spotlessely clean. Easy walk to the beach - recommend a taxi back as uphill. Nothing to dislike at this hotel Friendly guests, adults only, many of whom are very regular visitors to the Neptuno and I understand why. Roll on 21st September.

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“The ups and downs”

Just returning from Gran Canaria and staying at this hotel we wanted to write a review. I will start with positives because there are loads. The rooms are nice with comfy beds and soft pillows, the air conditioning is a God send on hot days. The use of kettle tea coffee facilities is good,the free… more

Just returning from Gran Canaria and staying at this hotel we wanted to write a review. I will start with positives because there are loads. The rooms are nice with comfy beds and soft pillows, the air conditioning is a God send on hot days. The use of kettle tea coffee facilities is good,the free bottle of water in fridge a nice touch. Balconies pleasantly spacious. The pool area is relaxing and although people put towels out, there is always a bed or more free. The snack bar serving lunch 1.00 -3.30 is amazing for food but also amazing for drinks hot and cold all day. The staff are amazing and the food is amazing. The proximity to the Yumbo Centrum for shopping during the day and evenjng and then nightlife is second to none, but you can't hear it in the hotel. The main restaurant serves very good food with a lot of selection and again the staff are pleasant and attentive during breakfast (served 8.00 - 11.00, and dinner served 6.30pm -10.00pm) I am afraid there is always is a bit of a downside and here they are; The kettle in the room is nowhere near a plug and the first 2 days we had to boil it on the floor, after that the cleaner put a plastic stool from the bathroom by the plug so the kettle was not on the floor. The milk provided in the room is Evaporated so not suitable for tea really. The snack bar will provide you with milk fir your room free of xxgarge fir All Inclusive.The bottle water is a nice touch an again, all inclusive you can get bottles to rake back to the room from snack bar, but being topped we had no way of removing the top and had to ring reception for a bottle opener. Reception was a bit of a disappointment on arriving we went to check in told where the room was and nothing more, no idea where we was going she rushed upstairs to tell us we had gone wrong way then sending us off to find our room. This is the main issue we have with the hotel, they don't like to provide information or signage. No information about meal times had to ask, no signage for restaurant/Snack bar. No indoor signage for Information office, toilets or exits or entrances to poolside and no sign for the back door to the Yumbo Centrum to save you walking all around the outside. No contact number for reception (it is 9) and no information about what music was on in the evenings at the snack bar. The resturant food although very good, the problem was not understanding what it actually was or what was in it. It gave the title in Spanish/English and German sometimes and if you asked the chefs they did not really understand and couldn't tell you. One such occasion was when we asked about some breaded item to be told vegetable and it was actually fish! The vegetarian and vegan selection is a little bit lacking apart from steamed veg, rice, chips and salad. The back door to the Yumbo Centrum is a stroke of genius when you find it, behind the snack bar up the stairs and through the fire exit doors but take your room key as you need it to get back in with scan ( the safety is a good point) Overall the hotel is pleasant,clean comfy and staff are amazing the food in the snack bar is better than the restaurant but the closeness and proximity to the Yumbo Centrum is brilliant. We shall go back to this hotel and we will be better informed and if you go enjoy it because we had 10 days and felt relaxed on our return.

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