Hotel Hl Sahara Playa

“Great Hotel”

Spent a week here. Great stay. Very friendly staff, especially Guaysent who checked us in and remembered our names every time we met him. Spotlessly clean. Booked all inclusive. Food excellent - Breakfast - Lunch - Dinner - Great choice - drinks at bar. Restaurant manager and staff very friendly ... more

Spent a week here. Great stay. Very friendly staff, especially Guaysent who checked us in and remembered our names every time we met him. Spotlessly clean. Booked all inclusive. Food excellent - Breakfast - Lunch - Dinner - Great choice - drinks at bar. Restaurant manager and staff very friendly and efficient. Three types of water, juices and hot drinks available in the lobby. Massage chairs. Table tennis, darts and other games by the pool. Live entertainment in outdoor area of restaurant in evenings. The bar for all inclusive is just outside the hotel on the corner. Three pools and beautiful large rooftop area with amazing views. Excellent location. Beach and boardwalk with shops and restaurant next to hotel. Five minute walk to the dunes. Ten minute walk to the Yumbo Centrum. Will stay here again. I had read some bad reviews here and was a little worried but I had an amazing experience at this hotel.

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“6/10”

During our recent stay at this hotel, we encountered a few areas that could be improved. Although the initial booking showed rooms with a beachside view, we were disappointed to find that our room didn't offer the promised view. The check-in experience was not so great as there appeared to be a s... more

During our recent stay at this hotel, we encountered a few areas that could be improved. Although the initial booking showed rooms with a beachside view, we were disappointed to find that our room didn't offer the promised view. The check-in experience was not so great as there appeared to be a shortage of staff and the welcome lacked the warmth we expected. Finding our room in a different building was challenging and stressful and it would’ve been nice to have help. Moreover, the room itself didn't match our booking request, which led us to approach the reception. Unfortunately, we were informed that the hotel was fully booked and no changes could be made. One peculiar aspect was the not having the air conditioning in the bedroom, which seemed unusual and disappointing. The food menu remained unchanged throughout our stay and didn't offer sufficient options to cater to everyone's needs. We were particularly disappointed by the limited vegan choices and the absence of halal options. Overall, our stay at the hotel was OK, but I would advise you to thoroughly review all details before making a booking to avoid any issues.

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“Didn’t enjoy the experience”

First time going GC, hotel was disappointing as the pictures on the website booked it through shown us the beach seaside view, once we go there they moved us to the hotel at the back side as apparently the front side is for suites and one bedroom apartment is at the back which was never shown or ... more

First time going GC, hotel was disappointing as the pictures on the website booked it through shown us the beach seaside view, once we go there they moved us to the hotel at the back side as apparently the front side is for suites and one bedroom apartment is at the back which was never shown or mentioned in the description of the hotel website nor on the information, which we clearly paid for as-well all inclusive, hotel staff are not that friendly and not welcoming, no smile when we arrived felt like we were not welcomed to the place. We are asians felt like we got treated differently. The beds were also not right because we asked for room as we are a couple but they gave 2 singles and apparently they didn’t have anyone to amend it so they added another double bed on top to rectifying the next day. No AC in the bedroom which is crazy as its a 4star hotel. The food was strictly same everyday, we asked for Halal as we are muslims but chef was like (what is halal) which is absolutely insane because they clearly have never tried diversifying to cater different people from different backgrounds and religious beliefs, i even asked for halal food specifically 2 months beforehand just incase they need to get their orders early but nope. Its not the best hotel to stay, wouldn’t go again unless they changed few things. Felt really out of place. Spent alot of money just so we wouldn’t go through the experience of feeling like that but unfortunately holiday was disappointing because of this reason, Gc is a nice place but make sure you get yourself the right hotel suitable for yourself as like example sahara playa does not accommodate for everyones need.

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