Lopesan Costa Meloneras Resort & Spa

“Stayed for one week at the beginning of November”

This was our fourth holiday in Meloneras and our second staying at this hotel. We had previously stayed at the sister hotel, Villa del Conde and, although a beautiful hotel, this one is nearer the beach and shops. The Lopesan Resort and Spa is a very large hotel but the configuration makes it fee… more

This was our fourth holiday in Meloneras and our second staying at this hotel. We had previously stayed at the sister hotel, Villa del Conde and, although a beautiful hotel, this one is nearer the beach and shops. The Lopesan Resort and Spa is a very large hotel but the configuration makes it feel more like staying in a village. We chose a Supreme Pool View room, which was very comfortable and kept spotlessly clean. We were met from the coach and our cases taken to our room. Check-in was straightforward and we were fitted with a wristband, which acts as the room "key" and can be used to pay for drinks etc. We booked on a bed and breakfast basis as we like to dine at the restaurants in the resort, of which there are many. I can't understand the complaints regarding the breakfast area and food availability. There were hardly any queues and the variety of food on offer was astonishing. We really felt spoilt for choice. Yes, there is sometimes a bit of a wait at a food station, but only a minute or two. The restaurant staff were polite and welcoming and, again, this area was kept spotless. The grounds are stunning; a mix of palm trees and colourful shrubs and there are several pools to choose from. My only niggles are: 1. Bath towels are too small - please introduce bath sheets 2. No coffee sachets available for the room - I don't drink tea 3. The official stand is that reserving sunbeds is not allowed and towels will be removed. This is definitely not the case. Being an early riser, I would often go for a walk around the grounds at 7am and the beds closest to the lazy river's pool's edge were already draped with towels. After having breakfast and getting out to the pool around 9am, the guests had still not arrived! All-in-all, we had a fabulous holiday and I am already looking forward to visiting again next year.

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“5 star hotel: 2 star meat.”

Very high quality hotel in a superb location next to the beach and promenade. Easy walking . Stunning gardens and pools. Excellent quality and service. Downside was in buffet restaurant where, among a plethora of delicious foods, the meats were so tough. Massive steaks were impossible to cut , nev… more

Very high quality hotel in a superb location next to the beach and promenade. Easy walking . Stunning gardens and pools. Excellent quality and service. Downside was in buffet restaurant where, among a plethora of delicious foods, the meats were so tough. Massive steaks were impossible to cut , never mind, chew. Veal the same. One evening the barbecue chicken was pink which we explained to the waitress. She didn’t return to say whether she had spoken to the kitchen or not. Water had to be purchased in the evening (2.80 small bottle) yet free at breakfast!!!

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“Hotel is too big”

I found the hotel a little overwhelming and big, the staff weren’t very personable apart from Zoila within the unique bar. He was amazing, such good service, was brilliant with the kids as well! He worked so hard to look after everyone within the unique area.

“Could be a lot better”

Again, the trip advisor scoring system doesn’t allow a 3.5 rating, which this should be. The hotel itself is lovely - grounds are beautiful, setting and location fantastic, rooms are decent etc. Hotel seems well kept, following what I understand to have been a significant refurbishment in the last… more

Again, the trip advisor scoring system doesn’t allow a 3.5 rating, which this should be. The hotel itself is lovely - grounds are beautiful, setting and location fantastic, rooms are decent etc. Hotel seems well kept, following what I understand to have been a significant refurbishment in the last few years. Staff and service generally average - wait times in the restaurant for drinks is far too slow - one evening we waited 25 mins for our drinks!! Checking in on arrival was awful - half an hour queue! In terms of the buffet itself - what a logistical nightmare. Queuing to get in is worse than the busiest Disney ride!! The physical layout of the food stations is so bad that it creates a havoc based single line. If the food stations were all around the restaurant, it would be a lot easier - but redesigning now would be costly! This is a major issue in a hotel of this size. The actual food I thought was good. Nice choice and decent quality. Would I go back…? Probably. The reality is that in Gran Canaria, I’m yet to find a super deluxe all singing all dancing perfect 5 star hotel, which is a shame, as it’s an ideal short haul warm break.

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