Kumara Serenoa By Lopesan Hotels

“Relaxing and Welcoming Stay at Kumara”

From Salah at reception to all the staff at bar and restaurant the entire team at Kumara made my stay so welcoming and enjoyable. All staff were so welcoming and helpful from the moment we arrived. Rooms and accommodation beautifully decorated and clean throughout. Will certainly be coming back … more

From Salah at reception to all the staff at bar and restaurant the entire team at Kumara made my stay so welcoming and enjoyable. All staff were so welcoming and helpful from the moment we arrived. Rooms and accommodation beautifully decorated and clean throughout. Will certainly be coming back for my next visit to Maspalomas.

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“Just what we needed after a busy year”

The service is excellent and I should name Salah at reception for his help in arranging football tickets, car hire and taxis along with the other bits and pieces which make a holiday relaxing. Yudi in the pool bar is also a star! Due to a booking error by our tour operator we had expected to be all… more

The service is excellent and I should name Salah at reception for his help in arranging football tickets, car hire and taxis along with the other bits and pieces which make a holiday relaxing. Yudi in the pool bar is also a star! Due to a booking error by our tour operator we had expected to be allowed to stay in the adult only area of the complex with our 16 year old son. The hotel could not accommodate us there but Alejandro, the hotel manager did a fantastic job finding us a suite of equivalent quality in another quiet part of the hotel. This was perfect for our needs. The beds and bathroom facilities were excellent. Very good wi-fi too. The pool area is very clean, with plenty of available sun loungers, and it is well attended by staff. The pool bar is well stocked and staffed although the house beer is better quality than the house wine. The restaurant is comfortable with a nice outside area but the food is lacking flavour - perhaps this is normal for a large scale buffet. The entertainment is slightly intrusive during the day, but the poolside saxophonist and violinist were both fantastic. In the evening, we were serenaded by singers of varying quality, all of whom put their heart and soul into their performances. We heard versions of ‘Valerie’ on four consecutive nights. Overall, this was the relaxing holiday we wanted and paid for, despite the stress caused by the tour operator on our arrival.

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“Nice little hotel with a nice atmosphere….”

We booked with Jet2 a few weeks prior to travel and we’re expecting it to be a bit cooler than it was but we only had 1 and 1/2 cloudy days out of the 7 we were here and the temp was around the 25-26 mark . The hotel grounds were lovely with a nice calm atmosphere, a few noisy kids ( 3-10 yr olds … more

We booked with Jet2 a few weeks prior to travel and we’re expecting it to be a bit cooler than it was but we only had 1 and 1/2 cloudy days out of the 7 we were here and the temp was around the 25-26 mark . The hotel grounds were lovely with a nice calm atmosphere, a few noisy kids ( 3-10 yr olds ) around the pool but not too bad . It’s definitely not a hotel if you have kids , there isn’t enough to keep them entertained, a small pirate ship climbing frame and a little kids pool ( no inflatables allowed in the bigger pool so if your child isn’t a good swimmer they won’t be allowed in the bigger pool ) . The violinist and the saxophonist around the pool made a refreshing change and the bar played quite middle of the road music throughout the rest of the day . Aqua aerobics were a little boisterous but didn’t last very long and the evening singers were all quite good but variations on a middle of the road theme . The sunbeds were more than plentiful , they were of a better quality than some hotels we’ve stayed in and seemed a bit wider than the standard ones , when I asked at reception they said they were pretty full , there was no “put your towel out first thing to bag a bed “ culture as there was loads and loads spare . The rooms were modern but ours wasn’t very clean , the floor wasn’t swept/ cleaned for 3 days towels changed on request. The sofa in the room was incredibly uncomfortable but the bed was ok . The all inclusive plus was pretty good if you prefer quality alcohol over quantity although the cocktail range was fairly limited, we found the que at the bar never more than a couple of people in front of you the vast majority of the time … the food was ok , a little limited but all alright for the price . Just a couple of little niggles … there is no kettle or coffee in the room , only a nespresso machine that has 4 pods which aren’t replaced , you have to pay €10 for the safe in the room , there is no bottle water in the room either and the bar doesn’t open until 11am so no drinks between breakfast and 11am plus you have to pay €1 to replace your pool towels …. We felt this was all very poor for an all inclusive resort . kettle or coffee in the rooms , there is a nespresso machine but with only 4 pods which aren’t replenished

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“More lows than highs”

I have extremely mixed feeling about this hotel. First, let’s start with some positives… The room cleanliness was unparalleled. Wow! All the years we’ve holidayed to Maspalomas this was the cleanest room and best room service. We were so impressed. Great entertainment. We enjoyed the entertainment… more

I have extremely mixed feeling about this hotel. First, let’s start with some positives… The room cleanliness was unparalleled. Wow! All the years we’ve holidayed to Maspalomas this was the cleanest room and best room service. We were so impressed. Great entertainment. We enjoyed the entertainment and it was pleasingly varied. Beds were comfortable which is always a pleasure on vacation. Both the family pool and adult pools were lovely. Clean, fresh and brilliant ambient music throughout the day. Somehow they’ve found a special way of playing music that actually chills the kids out. Great for families. There were some negatives during our stay… My husband got food poisoning and so did another guest we know of. We had only eaten here under the all inclusive menu so there was no chance of it being elsewhere. I really did not enjoy the all inclusive food myself. The salad bar was great but the rest was not great compared to other places we have stayed. The twice per day snacks on the all inclusive are vile. The cheapest burgers and hot dogs in the world. Dried up ham sandwiches served at the moment of opening the snack bar which was worrying. On the plus side here we have both lost weight on this holiday. My husband especially so. The main bar always has a large queue. They really need more bar staff. What really angered me was the adults only exclusive bar. Opening hours are 11-6. Most days it did not open till 12 if we were lucky. Then the bartenders would vanish randomly for long periods. Lunch breaks are not covered so you must go to the main bar to get a drink. I asked the main bar about this and they simply shrugged it off. It’s not good when you’ve paid for an exclusive area with certain services and they are not delivering. There is an outdated rule for pool towels. You must return it to reception and pay €1 for a replacement. It was explained it was due to theft. That does not make guests feel very welcome. The hotel needs to review this. I also got accused of using a Bali bed and not paying the €10 fee when I had booked it on the app. The guy was so rude. I proved I had a booking confirmation and did email the reception. The reception was very apologetic and pleasant so it’s not really fair to hold this against the hotel. I sent some of my concerns to the Lopesan Facebook page for assistance as their chat feature on their website would not work. I have heard nothing back. This was before the food poisoning so now I have given up on assistance. Also, we paid for All Inclusive Premium. If you do the same be sure to state the brand name of the drink you want or you will get the house version and it’s not great. We have stayed at Lopesan hotels in Maspalomas a few times. They are normally incredible. Sadly the Kumara Serenoa is falling short. If I was to diagnose the issue I’d say it’s due to budget issues and not enough staff. It’s impacting the brand name so Lopesan needs to dig deep and put more staff on. The bar and restaurant staff look far too overworked and it affects service levels. Sadly I would not stay again all inclusive or eat here at all. We may consider staying here room only due to the lovely pools, atmosphere, cleanliness and location. Lopesan need to manage this better.

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