Kumara Serenoa By Lopesan Hotels

“Small, well set out, clean hotel with lovely staff.”

Small, well set out, clean hotel with lovely staff. Perfect for an all inclusive break relaxing in the sun. The rooms are spotlessly clean and comfortable. We had ground floor rooms with a patio. The rooms are easily accessible and close to the pool area and restaurant/bar area. The clean pool are… more

Small, well set out, clean hotel with lovely staff. Perfect for an all inclusive break relaxing in the sun. The rooms are spotlessly clean and comfortable. We had ground floor rooms with a patio. The rooms are easily accessible and close to the pool area and restaurant/bar area. The clean pool area offers lots of comfortable sun beds and parasols. There are sofa beds available at an extra cost if desired. No issues with obtaining a sunbed. The photos online indicate that the pool area is larger than it is in reality but that is not an issue as it meets the needs of the guests. The restaurant area is clean and comfortable and there are options to sit inside or outside. The food was good, fresh, varied and well laid out. Lots to choose from at each meal. The local wines were perfectly good as were the beer and cocktails. The waitress/waiters and bar staff were always cheerful and efficient. They work hard throughout their shifts! This hotel works well for a range of guests: single, couples, family groups with or without children and older people. Everyone calmly holidayed together. Lots of different nationalities too. It is located next to a golf course and its an easy 45 minute walk to the main part of Maspalomas: the downside to walking is its not scenic and much of it is along the main roads - unless you trek across rocky arid terrain. There is a local free shuttle bus service which stops outside the hotel and is good for getting to Playa de Ingles and Maspalomas. There is live music each night in the bar. Above in the reception area is comfortable seating for a social evening playing cards and chatting with the live music in the background. On a couple of mornings by the pool there were performances from an electric violin and electric guitar player which was novel and well received. Sometimes the music that was played by the pool was a bit dire - it would have been better to have music rather than songs as the slow remixes just didn't work. Overall a lovely hotel with great staff. I would have given this hotel 5 stars in the review however I withheld 1 star not against the hotel but for the Serenoa group. My one bugbear was the difficulty in obtaining cold water as part of the inclusive deal. I have been to many hotels and all provide a bottle of water in the room each day and water refill stations. There was a water urn in the corner of the bar that contained lukewarm water dispensed into tiny paper cups. There was a notice attached that read -exclusively for inclusive guests - and on the water dispenser available at breakfast in the restaurant - do not refill bottles_ I do not understand how alcohol and sugary/fizzy drinks are available all day long but not water??

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“Lovely hotel- friendly staff”

Lovely hotel- we stayed in 2 x suites which was lovely- one twin room we requested was a double so daughter slept on sofa all week which was big enough, but not ideal. All inclusive- food options very good and had options from 7.30 to 10.30 every day. Pool area lovely and plenty of sun beds, staff … more

Lovely hotel- we stayed in 2 x suites which was lovely- one twin room we requested was a double so daughter slept on sofa all week which was big enough, but not ideal. All inclusive- food options very good and had options from 7.30 to 10.30 every day. Pool area lovely and plenty of sun beds, staff all helpful and friendly. Entertainment in the evening was average- music/singer every evening. Jesus in the daytime for entertainment was good, darts, bingo, yoga, aqua aerobics if you wanted to take part. Amazing saxophone player around the pool in the daytime a couple of days, very chilled, great violinist also that entertained one day and acrobatics. Half hour walk to the beach with shuttle bus available. One criticism is bottled water wasn’t provided in the room, had a bottle on arrival and two coffee pods, but these were never topped up during our stay. Machines to buy water in reception but cash only. Overall lovely hotel and would recommend- we went out of school holidays so few children around and pretty quiet.

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