Gloria Palace San Agustin Thalasso & Hotel

“Great hotel doing so many things right!”

We stayed here in an all inclusive family room (top floor) for four, these rooms are great as have two separate bedrooms one twin and one double (there is a extra sofa bed to sleep 6) located in a quiet part of the hotel, the air conditioning could be better, but certainly did the job, cleaning wa… more

We stayed here in an all inclusive family room (top floor) for four, these rooms are great as have two separate bedrooms one twin and one double (there is a extra sofa bed to sleep 6) located in a quiet part of the hotel, the air conditioning could be better, but certainly did the job, cleaning was fine/good with water topped up dally, shower was good, but no bath which did not concern us.I would of liked an exterior door handle to the balcony so i could keep the cool air in, and keep the air conditioning running, but again not a massive issue. Many comments about lack of sun beds and parasols, this is really not true, we never had a issue in early August and yes every one reserves the sun beds so best to follow suit, my guess is the people complaining are people turning up to the pool at 10am expecting to have a sun bed, deluded in my opinion! The lower pool is deep and has a hint of salt water, but has slides so ideal being deep, not many places for littles ones that cannot swim, the splash park here keeps them further entertained. The upper pool is not as deep, and has a long narrow shallow part along the length of the which was enough to keep the littles ones happy, this pool was not salt water, the pool entertainment also took place here and to a good standard. I did not use the adult only pool/bar as I have a 5 and 7 year old. Pool bars (three) are really good with not many queues, ice cream tubs only are included in all inclusive, but others can be put to your room via your room key, in fact all extras can be added to your room which is nice to see at a four star level, you will be reminded if something is not in a all inclusive package to avoid a surprise on departure from the bars throughout the day. The kids entertainment team was first class in fact I would like to give a very special mention to the brilliant Melissa who my two girls loved to bits , this lady has the patience of a saint, my girls (Isla and Amelia) had nothing but outstanding things to say about her, she is a credit to your hotel. The main restaurant is buffet and has a vast range of food available ,the service is very attentive where you can upgrade (non all inclusive drinks). There are no horrible self service drinks poured from a tap, it is all table service. The only issues I had was the food got a tad cold if left out over 30 minutes as the hot plates seemed not good enough, but the freshly cooked meat section was very good. We found sitting at 7pm would mean all food is hot and fresh. Over all a very good experience, no hotel is perfect, but this hotel is doing so many things right, the staff are the real stars here.

less

“Relaxing Family holiday”

This was my third visit to Gloria Palace with my wife and adult son and it was a hundred percent as usual. We were late arrivals, the welcoming lady told us we could get a drink and go for a cold buffet at 10.30pm this was much appreciated. All the staff at Gloria Palace are very welcoming, a speci… more

This was my third visit to Gloria Palace with my wife and adult son and it was a hundred percent as usual. We were late arrivals, the welcoming lady told us we could get a drink and go for a cold buffet at 10.30pm this was much appreciated. All the staff at Gloria Palace are very welcoming, a special mention for Kamal in the restaurant. The Spa was wonderful, a great relaxing experience and a day at the roof top chill out and Gorbea restaurant was very enjoyable and a special mention for Christian. I would certainly recommend this hotel.

less

“Fantastic hoilday with great view of Atlantic”

This was a family couples booking at Gloria Palace for a special occasion on all inclusive, on arrival we were greeted with a glass of prosecco which was welcomed on a hot day. When we went to our room, I was a bit disappointed as there was a palm tree in front of the balcony which blocked our view… more

This was a family couples booking at Gloria Palace for a special occasion on all inclusive, on arrival we were greeted with a glass of prosecco which was welcomed on a hot day. When we went to our room, I was a bit disappointed as there was a palm tree in front of the balcony which blocked our view of the sea. I spoke to service manager Alberto Delgado who was very pleasant and said that he would give us a different room the following day. I can’t believe that he went out of his way to give us a wonderful room on the 5th floor, and made our holiday that much more memorable. All the service desk staff and the restaurant staff were very pleasant and helpful, the hotel was clean and the ambience was fantastic. There were plenty of sun beds around the pool area, the entertainment was good, but at times music was a bit to loud if you wanted to get to go to sleep early. The food was good and you won’t go hungry, and staff were quick at clearing up the plates made effort to make sure you were looked after. The hotel provides a free shuttle service Playa del Inglés and Maspalomas, you can walk to the Playa de San Agustín beach which is about 10mins walk down a hill from the hotel. All in all a fantastic holiday at Gloria Palace San Agustín Thalasso & Hotel.

less

“2 weeks in Sept so relaxing ”

Wonderful holiday for my husbands retirement Beautiful clean well managed hotel. We stayed half board. The food was really good something different most days.. breakfasts was exclant too. The entertainment was very good. The only thing that spoilt it for us was the pool maintainace closer. Our l… more

Wonderful holiday for my husbands retirement Beautiful clean well managed hotel. We stayed half board. The food was really good something different most days.. breakfasts was exclant too. The entertainment was very good. The only thing that spoilt it for us was the pool maintainace closer. Our last few days,we couldn't use the pool, nothing was said just closed and a lot of drilling ect. If we had known we would of planed our trips out while this was going on. Quiet annoying that nothing was said to us. Although the pool closer happened we would recommend this hotel. Thanks

less