Occidental Jandía Royal Level - Adults Only

“Wonderful hotel, excellent staff - already booked to go again!”

This was our first holiday to Fuerteventura and the Occidental Jandia Royal Level was recommended to us by a friend. We were not disappointed. The hotel is located within walking distance to Jandia beach, which we visited on a couple of occasions. Beds in the rooms are extremely comfortable and th… more

This was our first holiday to Fuerteventura and the Occidental Jandia Royal Level was recommended to us by a friend. We were not disappointed. The hotel is located within walking distance to Jandia beach, which we visited on a couple of occasions. Beds in the rooms are extremely comfortable and the rooms have all amenities that you need. Breakfast is varied and plentiful in the Restaurant Atlantico, where you can also have your lunch and a buffet evening meal. We ate on 4 occasions at the Patio Canario Restaurant, which is a la carte and again, like the Restaurant Atlantico, is for Royal Level guests only. The a la carte does different food theme nights 5 times a week. You can have drinks afterwards in the Green Bar, which offers a wide selection of premium drinks (great if you are inclusive, which we were) and is again for Royal Level guests only. The absolute highlight for me and the best thing about the hotel are the staff. The staff in both restaurants that we ate in, along with those in the Green Bar, always have a smile on their face and are clearly enjoying their jobs. This shows the excellent management ethos in customer service. There are 2 people that I would particularly like to thank. Firstly, at check in, Marianna informed us that we were being offered a room upgrade on our third day. The room was probably one of the best that we have ever stayed in with excellent amenities. Secondly, a big thank you to Diana, who ensured that the room was ready as soon as possible for our move on the third day. Again, thank you both so much. You can tell how much we loved the place - we have booked to again in May 2025 and hopefully will spend many more relaxing holidays in this wonderful hotel.

less

“Average experience”

We booked our stay few months ago basing on localisation by Jandia beach, reviews and also our amazing experience we had from our last year holidays at Barceló Tenerife- that time we were guests of 5* hotel AI however not Royal Level. We decided this year to go for RL experience as we regretted las… more

We booked our stay few months ago basing on localisation by Jandia beach, reviews and also our amazing experience we had from our last year holidays at Barceló Tenerife- that time we were guests of 5* hotel AI however not Royal Level. We decided this year to go for RL experience as we regretted last year we did not went to upgrade. No words to describe our dissatisfaction. Barceló Tenerife was worth every penny we paid for our stay, however we can not say same about our stay at Occidental Royal Level at Fuerteventura, very disappointed. Service- communication, language barrier-not many employee’s speak English - this brings miss understanding and poor service at the end…. For example Problem to order coffee with alternative milk or any type of eggs like scramble eggs. When asking for coffee sachets housekeeping they asking to call reception, once they have that on trolley. Cleaning - in the restaurant - morning buffet - been a first person for breakfast, seen dirty tongs in use from the day before (dinner) with sauces on it. Food overall really good, sometimes to salty and oily however many choices of meat and fish. Good to see hotel working toward waste not idea, however serving 3 times a day same cheese from morning, lunch and dinner with visible time marked on them it is something not good. Not enough people to serve, waiting time for drinks and take away dirty plates. Waitress in la carte restaurant did not informed us wine will be extra charged. Once we check out we have been asked to pay bill, when I mention that to receptionist she got offended, left us by RL reception desk saying she will be back in the moment - she brought from main reception documents to prove us wrong, showing us we have been charged by restaurant and my partner signed that bill- showing aggressively (finger pointing ) signature, while there was no price on that bill and my partner was not even knowing what he is signing. Also was not only us who got surprised by signing something before leaving la carte restaurant that evening. Our mistake we did not double check that. Receptionist had no understanding and got very quickly impolite. Once I mentioned I will formally complain she said “no problem, do it” wow wow wow I Have never experience poor service like that especially for Barceló group which keeps high standards of service - as I mentioned we stayed in other hotel of Barceló group in Tenerife and we were extremely happy with our stay. I explained the lady that our complain is general complain not only regarding bill, but also other points mention above, adding another point that we were not informed once check in that terrace on RL with another pool and jacuzzi is out of order due renovation and that we might Experience noise. Lady said it is not their fault- this should be done by EasyJet- and this is their problem. Which I do not agree, yes they could inform us before arriving, however I strongly believe person who is checking in should double check if guests knows about it. Hotel it is old, not matching pictures and need a lot of improvement. Pools freezing cold, even two of them mentioned as heated are still cold. So not many people actually were using them. Spa - was amazing - and only this is saving our experience as average stay because was included in AI Royal Level (2 hours a day). Gentlemen on spa reception very polite and helpful. However the lady on spa reception talking via video chat in few occasions did not look professional unfortunately. Rooms without any view - 40, 41 and 42 should be out of service - no view, you can enjoy view of wall, toilets and just a bit of pool bar which is ridicules for the price guests are paying. Also noise from kitchen and restaurant/pool bar toilets is something which guests of 4* hotel should not experience while they staying at something advertised as Royal Level. I would not recommend that hotel for price not meeting value and all experience mentioned above. If you thinking where to go for great experience meeting value go to Barceló Tenerife.

less

“Great for relaxing but a touch overpriced”

Staff at this hotel - Royal level Staff were exceptional. Food Selection of food changed daily which was great. The only real issue we had was during meals the food In the buffet was rarely hot, unless you had them cook something for you (e.g. salmon, steak, lamb etc). And at breakfast you could… more

Staff at this hotel - Royal level Staff were exceptional. Food Selection of food changed daily which was great. The only real issue we had was during meals the food In the buffet was rarely hot, unless you had them cook something for you (e.g. salmon, steak, lamb etc). And at breakfast you could request an omelette/fried eggs but you could be stood for upto 10 mins waiting for it. Room comfort The beds are really comfy at this hotel with a selection of pillows to choose from. Decor in the room is pretty simplistic and the TV is a standard holiday tv with only 4 channels in English. But all soft drinks/water in the mini bar is free and restocked daily. Green room - Bar At Royal level you get separate access to a bar called the verde room, in here you get a selection of cocktails, whisky’s, Brandy’s, wines all top shelf bottles. Service in this room is amazing, staff are always on hand to cater to what you want. Location The hotel is located a short walk from the local town and about a 40 minute walk to morro jable. However if you don’t want to walk a bus arrives at front of hotel (free of charge) to take you into the town and to the beach. Overall it’s a great hotel if you want to relax and do a bit of shopping locally. It’s just a shame the food temperature on this occasion let us down as we had heard such great things. Will possibly to try again and see if it was just a bad week.

less

“Very old and tired property”

The general hotel was very old and needed much refurbishment. It should be closed for 6 months to allow a total refit. not easy to get around. There is a long walk between the various locations. The Hotel is built on a hill and so much of the walking is up and down steps. Not a good place for … more

The general hotel was very old and needed much refurbishment. It should be closed for 6 months to allow a total refit. not easy to get around. There is a long walk between the various locations. The Hotel is built on a hill and so much of the walking is up and down steps. Not a good place for the unfit or less able. Buffet was very much the same thing every day. At breakfast there was the usual fight for the coffee machine, for toast and for freshly cooked eggs. Really breakfast was not worth the veffort.

less