Sbh Costa Calma Palace

“Such a beautiful hotel”

What a beautiful hotel . Very clean . And right on the beach too . My only moan was that I upgraded to sea view and only had half sea view due to a tree fern blocking half of it . Each time we relaxed on our balcony ends up bitten . But still could see the sea or half of it we was on holiday and di… more

What a beautiful hotel . Very clean . And right on the beach too . My only moan was that I upgraded to sea view and only had half sea view due to a tree fern blocking half of it . Each time we relaxed on our balcony ends up bitten . But still could see the sea or half of it we was on holiday and did not want to stress . Rooms cleaned every day clean towels every day. Toilet rolls topped up every day could not fault the cleanliness.. two pools to choose from both with bubble spa massage . Food was ok but a shame it was not served with a smile or manners . Stronger Wi-Fi in reception hit and miss in the rooms . The beach is beautiful too . Staff in the pool bar restaurant much more happier and did try to communicate. We felt we was the only English people there as most people was German. Did find one couple who was English.. outside the hotel if you turn left there are a few shops including spa supermarket and gift shops and a few restaurants too . There is a bus you can get into town Morro Jable loads of shops and restaurants but you need to find the bus stop it’s too hard to explain. Would definitely recommend this hotel and would love to go back in the future. It certainly lives up to its name Costa Calma.

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“Quiet and comfortable, excellent location for watersports”

This is our third stay at this hotel, and we choose it because of its proximity to the Club Ion Watersports centre, which is on the beach right in front of the hotel (we spend our holiday windsurfing). What we like about the hotel is that it’s very very quiet - no music round the pool, no loud ent… more

This is our third stay at this hotel, and we choose it because of its proximity to the Club Ion Watersports centre, which is on the beach right in front of the hotel (we spend our holiday windsurfing). What we like about the hotel is that it’s very very quiet - no music round the pool, no loud entertainment at night (there is really lovely gentle entertainment outside the restaurant after dinner) - so this won’t necessarily suit everyone, but it works for us. A couple of things have changed for the better since our last visit: there are no longer two dinner sittings, and instead you can go to dinner whenever you like. This suits us much better and meant that there were no big queues at mealtimes. Also, the hotel’s free wifi now seems to extend to the bedrooms (we were on the 6th floor, near the end, and had good signal). The rooms are a bit dated, and the beds are a bit hard, but the rooms are spacious and the shower is hot and powerful (lukewarm showers are a dealbreaker for me). I especially love the balconies which have glass fronts and lovely comfortable sunbeds, so you can really relax on your own balcony. Pros: - Quiet clientele - mainly older German couples, very few children - Sea view balconies with comfortable sun beds - Fridge in room - Large pool area with plenty of sun beds (and very few people putting towels on sun beds first thing in the morning!) - Quiet pool area with no music playing, no aqua aerobics etc - Extensive breakfast and dinner buffet with lots of choice - Excellent service at meal times - staff very friendly and efficient. If you order a bottle of wine at dinner and don’t finish it, they will label it with your room number and bring it back out to you the next night. - Spar shop and plenty of souvenir/clothes shops and restaurants within a couple of minutes walk Cons: - 10 Euro cash deposit required for each beach towel - 20 Euro cash deposit required for bathrobes - Charge to use in-room safe - Very poor labelling of food at the buffet. I don’t eat meat so had to try and work out what did and didn’t have meat in it. If I was vegan or had allergies, the buffet would be a nightmare - Very little atmosphere in the communal areas We will continue to return as it’s perfect for us.

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“Stay was tainted by my arrival”

To be honest my stay was tainted by my arrival. The receptionist who checked me in said that I needed to pay for my stay, even though I had already paid via Expedia. When I got to my room there is an absolutely terrible smell, what smelt like strong cigars or burning. I spent 10 minutes trying t… more

To be honest my stay was tainted by my arrival. The receptionist who checked me in said that I needed to pay for my stay, even though I had already paid via Expedia. When I got to my room there is an absolutely terrible smell, what smelt like strong cigars or burning. I spent 10 minutes trying to figure out the cause of the smell - when I found the fridge I noticed ash on the floor below it and that some of the front door seal had burnt. So the smell was in fact toxic burnt plastic! Because I have social anxiety and I I found the receptionists intimidating, plus I was knackered from travelling all day, I decided to keep the room, unplug the fridge and put it on the balcony. It took over 24 hours with the patio door open and repeatedly using air freshener and air neutraliser to finally get rid of the smell. I noticed another fridge on a stairwell that looked burnt, so I have to question the safety of them. The hotel itself is in a great location with the beach right in front. Considering how big it is, its lovely and peaceful in the communal areas. The majority of customers are older Germans. The daily breakfast was good with a big variety of options. The rooms look somewhat dated but are fine.

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