Sbh Costa Calma Beach Resort

“Lovely location and great hotel”

4 nights solo stay for a December getaway. I asked for a quiet room and was given room 1084 on the ground floor. There wasn’t much of a view but it was lovely and peaceful on a night. With little noise from other rooms. The room was spacious and clean and had a terrace, which I never used. There ar… more

4 nights solo stay for a December getaway. I asked for a quiet room and was given room 1084 on the ground floor. There wasn’t much of a view but it was lovely and peaceful on a night. With little noise from other rooms. The room was spacious and clean and had a terrace, which I never used. There are no tea/coffee making facilities in the room, but there is a fridge. I was all-inclusive and the food was lovely. Plenty of choice and very nice. There wasn’t much roast beef one evening which was delicious. Plenty of solo people in the hotel and everyone was so friendly. Plenty of sun loungers around the pool and beach. Lovely stay, I would highly recommend. Lots of German holiday makers who were very friendly and made me feel welcomed. Thank you for my little solo break.

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“Enjoyable stay, will go again!”

I found all the staff very friendly and helpful; room was cleaned everyday; food was plentiful and varied, though tended to be luke warm sometimes. The "singles" table in the restaurant is a good idea, though perhaps "Solos" might be a better name for it and perhap it could be flagged up .... it … more

I found all the staff very friendly and helpful; room was cleaned everyday; food was plentiful and varied, though tended to be luke warm sometimes. The "singles" table in the restaurant is a good idea, though perhaps "Solos" might be a better name for it and perhap it could be flagged up .... it took me 4 days to realise it was there..... met variety of people, different ages and nationalities and enjoyed some good, and often hilarious conversations! The animators worked hard at the variety of activities and entertainments. Could I request a new set of table tennis bats please!! The pools and beach area are lovely, always plenty of sunbeds. Nice to have some "quiet" areas indoors too. This is a good "all inclusive" hotel ..... there are not a lot of restaurants and shops close by. I did find Los Piratos bar , open evenings wirh music and Salsa dancing on Fridays! (took a taxi there ) It was a nice touch to receive a Christmas Stocking for each room on St Nicholas day, December 5th. I would stay here again.

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“Not the hotel we booked”

On check-in, we were given a map and directed to our room by a lovely receptionist. It was a fair walk to the room, including having to walk along an outside pathway which connected 2 different buildings. On arrival to our room, we realised the name on the door, Nautilus Beach Hotel - not the hotel… more

On check-in, we were given a map and directed to our room by a lovely receptionist. It was a fair walk to the room, including having to walk along an outside pathway which connected 2 different buildings. On arrival to our room, we realised the name on the door, Nautilus Beach Hotel - not the hotel we booked! Also the room was covered in ants all over the floor and in the bath. The balcony had massive palm trees which took up the entirely of the balcony, there was no light on the balcony for night time, and always shaded during the day with no view due to the palm trees. We then returned back to the main hotel (the one we actually booked) to speak to reception. We were greeted by 2 different members of staff who we expressed said concerns to. We were informed it shouldn’t be a problem to switch rooms and to come back the next morning to speak to reception then due to the time of night. So, the next morning we went to speak to reception. We again stated our concerns. We were then informed there is a charge of 35€ per room to change room. So another 35€ per room to actually be put into the hotel we booked and paid for? We stated we had spoken to 2 people the night before and they informed us it wouldn’t be an issue to change rooms. The man on reception (not sure of name but has a man bun working 02/12) had an attitude and was quite rude to be honest. He informed us it’s not a different hotel, it’s all the same hotel (with a completely different name on the front of the building and the hotel room doors?). He stated there was nothing else he could do as that is their policy and he would need to speak to his manager, we were told to come back again after 11am. When we went back after 11am, we were advised he had spoken to his manager but there is still a charge to change room, even though the room was covered in ants? He then stated he would speak to his “chef” but that wouldn’t be until the following day, and to come back after 11am then. He stated he would get someone to bug spray the room but this never happened. This was now day 3 out of a 7 day holiday. Eventually we gave up trying as we kept being pawned off. After speaking to other people in the hotel, this happened to multiple people, with them being on day 4/5 of trying to get a room switch. There was an A4 piece of paper which was a list full of guests who were wanting a room change. (This says a lot!) I’m assuming the Nautilus Beach Hotel building has been bought over by Costa Calma Beach Resort or is their sister hotel I’m not sure -however it feels like an abandoned building. The rooms could do with being redecorated as they are very old fashioned. Also was very strange, but there was no plugs in the bathroom sink or bath tub, so is impossible to take a bath. There was a fridge in the room, and you can hire a safe for 38€ for 1 week which includes a 10€ deposit. Other than the cleaners cleaning the rooms daily, there was never any other members of staff seen in there. It stated that there were 2 bars open during the day. The pool bar (12-4) and the snack bar (10:30-6). However during our stay we rarely seen the pool bar open/it was rarely manned to actually get any drinks from there. The snack bar is 3 levels down from the hotel which makes a long walk up and down just for a drink throughout the day. Positives: - The cleaners are incredible and cleaned the rooms daily. Always very polite and chatty. - The bar staff are lovely, very chatty and get through the queues quickly. - It is a very large restaurant with a good variety of food, I’m a very fussy eater and I managed to eat something every day. The restaurant staff are very efficient and lovely. The chefs always take the time to speak to you and are happy to answer any questions you may have around the food. - The entertainment team work incredibly hard! There is always multiple activities going on throughout the day and then entertainment at night also, sometimes by them or by performers brought in. The variety show performed by the animation team was great. - It is a very large hotel with multiple pools, and there was never an issue getting a sun lounger and parasol during our stay.

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