R2 Rio Calma Hotel & Spa & Conference

“Amazing hotel.”

Booked the Royal Suite for the week. Wow what a room and so close to pools. Considering how busy the hotel is it’s so calm and relaxed with very little noise. So far the Staff have been amazing and so helpful. Food excellent and such a variety. Brilliant hotel looking to book again.

“Lovely hotel but too many issues”

The hotel is located quite a distance from anywhere else. It appears to look like it’s on the beach but there’s actually no beach - just rocks and rough terrain which was disappointing. The interior of the hotel is lovely with plenty of areas to relax and the piano bar was really nice. What is very… more

The hotel is located quite a distance from anywhere else. It appears to look like it’s on the beach but there’s actually no beach - just rocks and rough terrain which was disappointing. The interior of the hotel is lovely with plenty of areas to relax and the piano bar was really nice. What is very sad about this hotel is that there are so many areas/rooms that are no longer used. In addition, the outside mini golf is not operational and the photos on Tripadvisor are misleading of the pool area down by the beach. This is just deserted with no water and full of old furniture. No complaints whatsoever about the food – always something to choose from and an amazing selection for breakfast of fruit and everything you could wish for! The drinks selection was very good and the outside dining area was really lovely and we had all our meals there. Service from the staff was very mixed. Some were quite rude and others definitely need a gold star mention: Berta, Andre, Makiel, Juan Carlos and Sindia - all absolutely lovely and nothing was too much trouble. We had some issues checking in because we had actually booked adjoining rooms yet this had not been registered on the system. I have to say the rooms were extremely small and so we were glad to have paid extra to book separate accommodation. We stayed in the ‘Green House’ which was, overlooking the pool and a very nice location. The evening entertainment was quite poor apart from one band that was extremely good and they also performed on the Saturday lunchtime outside at the pool area which was a really lovely surprise and experience. On disco night the DJ Manuel refused to play any English music - Spanish music ALL night when we all wanted to dance - very rude indeed. The pools are beautiful! The infinity pool is colder but what stunning view. Both are a decent size and just lovely. However…. We had to set our alarms at 7am EVERY morning to get a sunbed - absolutely ridiculous!! The long pool is surrounded by grass and sunbeds are not allowed on there - who wants to spend a day sunbathing on a towel on the grass?! The hotel is well established with lovely greenery so it would not hurt to pave this area and allow sunbeds on it by the pool. I cannot imagine the carnage during the summer holidays with families trying to get beds. Overall, a very mixed bag and a real shame for a 5* hotel.

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