O7 Aloe Corralejo

“Average”

Normally I don’t post reviews however after seeing hotel response to one I felt it only right to add in ours. We were also apprehensive about booking this holiday due to reviews and it was a mixture for us in all honesty. The rooms we had no issue with, the location isn’t bad but be prepared for … more

Normally I don’t post reviews however after seeing hotel response to one I felt it only right to add in ours. We were also apprehensive about booking this holiday due to reviews and it was a mixture for us in all honesty. The rooms we had no issue with, the location isn’t bad but be prepared for a walk to main town especially with little ones in tow. There’s a great park nearby that’s almost complete. The hotel decor is outdated and chairs are old and stained especially in reception and entertainment area. We didn’t stay for entertainment so can’t comment on that. The food/dining area however is where we had issues with. The outside area suffered with cleanliness issues, many mornings we were met with dinner from the night before on the ground and also often dirty utensils on the table as if they were clean. I get things can be an oversight however when this happens repeatedly it gets to be a concern. High chairs also weren’t cleaned great we always wiped down ourselves. The inside area however was a lot cleaner and any spills from buffet were cleaned. The food was the same but to be expected but we did get food poisoning during our stay. This was reported to reception alongside an allergen incident and receptionist said they would speak to the chef also no comment was made about other people becoming ill. However the main issue for us was allergen awareness. My son (aged 1) and I both need gluten free, I had emailed the hotel months before our arrival and we said upon arrival. There was allergen signs up however my son had eaten gluten as he had a bad reaction after a few days there. I wonder if some signs were mixed up as some days chips were gluten free and others they weren’t, same with fish bites. This made us apprehensive eating for the rest of the holiday. I also spoke with staff to clarify if things were gluten free. There was an incident one day with the jelly covered in cake remnants I understand this can happen and staff can’t control that but I would urge the catering staff to think about placement to ensure this doesn’t happen as it becomes cross contamination. I did make staff aware of this and I received fresh jelly from the kitchen which was great and very much appreciated. I did notice this was moved the following nights. I would urge the hotel to go over allergen awareness and think of placements of utensils and food items to reduce future incidents. Also as a note for any future people who are gluten free you can ask at breakfast and they can get you bread roll and muffins that are gluten free. Overall it was good to get away but sadly we wouldn’t return to this hotel

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