Las Marismas De Corralejo

“Absolutely fab place to stay”

Could not fault this hotel at all Just back from 1 week away and the apartment was huge beautiful balcony fab grounds pools amenities Nothing negative- we were self catering but did eat breakfast a few times and food was great and best value The service is 100% and staff are all helpful and frien… more

Could not fault this hotel at all Just back from 1 week away and the apartment was huge beautiful balcony fab grounds pools amenities Nothing negative- we were self catering but did eat breakfast a few times and food was great and best value The service is 100% and staff are all helpful and friendly The grounds pool are spotless Will definitely return

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“Great family holiday location”

Great location, fantastic facilities and lovely staff. Entertainment excellent at night. Food delicious with themed nights but a large selection to choose from. Place kept very clean and well maintained. Would highly recommend for everyone i.e families, couples, retirees as it caters for all.

“Average”

Just spent a week here with my husband and 2 children. Hotel is in a good location and there are plenty of sun loungers. Hotel is clean. Food was OK but not much choice. There is no entertainment or activities provided in the day. Evening entertainment is poor. Be careful when checking bill when … more

Just spent a week here with my husband and 2 children. Hotel is in a good location and there are plenty of sun loungers. Hotel is clean. Food was OK but not much choice. There is no entertainment or activities provided in the day. Evening entertainment is poor. Be careful when checking bill when you check out as hotel tried to charge us again for laundry which we had already paid for in cash. We would not return to this hotel. Probably more suited to elderly couples.

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“Great complex, experience ruined by one staff member”

The 3 stars go to the reception staff, complex amenities and proximity to the strip. Lucas( the barman) can take ale responsibility for both the loss of stars and our reluctance to return! I have just returned from a 9 night stay in las marismas with my husband, our 7 week old son and my husbands… more

The 3 stars go to the reception staff, complex amenities and proximity to the strip. Lucas( the barman) can take ale responsibility for both the loss of stars and our reluctance to return! I have just returned from a 9 night stay in las marismas with my husband, our 7 week old son and my husbands wider family (13 people in total). We went over to celebrate my husbands 40th birthday. To commence with the positives of which there were many- I include, friendly and warm reception staff, clean and safe complex, wonderful pool area and bar, convenient supermarket on site. A short 10min stroll will bring you to the top of correlejo “strip” but you are quite a longer walk to the music square which hosts many of correlejos best restaurants and evening entertainment. So why would I not stay here again? Travelling with a 7 week old is stressful as it is but surprisingly the majority of people make the travel easy. The minute they see the small baby they go out of their way to help, the same could not be said for the ignorant and obnoxious barman Lucas that served in the evening bar on the las marismas complex. On one evening our party was returning back to the hotel to have a drink in the bar, our 7 week old was due a bottle for which I needed essentially a teapot of water to sit the bottle in and heat it slightly. As you can imagine nobody would ever or should ever deny you something (within reason) for a little baby. Yes you can imagine good old Lucas had no issue whatsoever denying my friend who requested the hot water. I gave him the benefit of doubt thinking maybe he didn’t understand, and approached the bar area with the bottle to explain. I waited 5mins while he understandably served the others ahead of me and changed a keg for the all inclusive guest. My turn, I explained while showing the bottle, he abruptly replied with “what” so given my limited Spanish I again asked for hot water. He pointed to the all inclusive area and said get it there. I walked around a bit taken back by his attitude but grateful to get the water nonetheless. When I went round there were no teapots or anything of size to sit the bottle in aside from a white plastic container. As the baby was now getting restless I filled this with a little bit of hot water and sat the bottle in it. I didn’t think there would be an issue but I did note that Lucas continued to stare at me for the remainder of the evening. I ignored it and forgot about it until the next day when we returned back to the bar. I was a bit more prepared on this day and brought the teapot from my room but of course I had already used the hot water in my insulated flask and now needed more hot water. I approached the station again (left my teapot at the table), stuck my head between the gap of the machine and just explained to Lucas that I am sorry but I need a little bit of hot water again. He dismissed me which I took as it was ok,(not like I was making a coffee or having a beer for myself). As above the teapot was on our table so I again filled the empty white container quickly ran back to the table, filled the teapot and returned the white container. While the bottle was heating I noticed Lucas continued to stare at me, slightly intimated at this time I mentioned it to my husband. I actually did say, “I think it’s over the white container but the baby was stressing so I filled it and returned it in this instant but I had left it on the table the night before”. Surely somebody wouldn’t get cross for using an empty container to heat a baby’s bottle. Well was I wrong, Lucas went over to the machine (I imagine hoping the container was gone), saw it was there continued to stare at me picked it up and shouted across the bar “next time ask”. I must admit in my 33 years nobody has ever been as rude to shout across a bar in the manner as to which Lucas did. While I am apologetic for taking the container in the first instance but to be shouted across the bar at by a member of staff is completely inappropriate. What did upset us further was we made a complaint about this and heard not as much as a whisper back. I am certain had I shouted a drinks order at Lucas across the bar I would have been put in my place. My husband did approach him after the incident and he could not understand how he was being rude. I somehow feel Lucas may be suffering a superiority complex which is something that does not work well in the service industry. We are frequent visitors to the island, this occasion being our 7th time in the past few years. We were excited to stay in a complex which offered so many amenities, especially with our 7 week old but despite the positives the issue above has discouraged us to ever return to las marismas. It would also appear from reading other comments that this was not the first complaint about Lucas!

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