Alua Suites Fuerteventura

“Review”

Check in smooth, however room not ready at 3pm due to broken air conditioning. Air con, pretty useless for us too! Food, good choice. Breakfast great. Yes, there were queues, but this was expected as it was half term. We did eat out once. Drinks fine, tokens used, but you can get more tokens at rec… more

Check in smooth, however room not ready at 3pm due to broken air conditioning. Air con, pretty useless for us too! Food, good choice. Breakfast great. Yes, there were queues, but this was expected as it was half term. We did eat out once. Drinks fine, tokens used, but you can get more tokens at reception if needed. More staff needed to serve drinks. Some self serve drinks available. We got the upgraded drink package on the last day as we complained about the awful smell outside room 5108! Couldn’t sit outside on terrace. Hotel too full to move our rooms (we asked on day 2). Weather perfect. Sun came out and it was hot. Nice walk to centre and market. Good location to see area and popcorn beach. Gardens well looked after. Pools busy, temperature fine when you get in. Reception staff - some helpful, some miserable and had attitude problem. Jet 2 rep did what he could for us. Ok holiday for us, went as a family of 4. We won’t return to this hotel.

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“Butlins in the sun - fell short”

Look, it’s ok. But I thought I paid a premium for a 4 star, and it’s not a 4 star. Good: 1. Location is great, straight onto a beautiful coastline and into town. Strip is 5 mins away. 2. They try to do lots for the kids entertainment 3. Some food was good (lots was not) 4. Pools and grounds cle… more

Look, it’s ok. But I thought I paid a premium for a 4 star, and it’s not a 4 star. Good: 1. Location is great, straight onto a beautiful coastline and into town. Strip is 5 mins away. 2. They try to do lots for the kids entertainment 3. Some food was good (lots was not) 4. Pools and grounds clean 5. Rooms cleaned daily My expectation was this was a classy 4 star, but in reality it’s a jam packed family with young kids place….usual noise, crying kids, hustle and bustle in the jam packed canteen, which was like being in school. A major disappointment is there’s no decent scenic place to chill in the evenings. No views. Just a packed area by the canteen, like a beer garden surrounded by walls and umbrellas, and a few tables by reception looking at the path and small shop. I think there’s one other small area by the smaller restaurant looking at the sand pit. There’s really no escaping the crowd or nice view of the sea, or anything. The food is very average, same same, and whilst the salads and pizza are good, the main dishes were really not great. The meats are awful, goat on the bone, lamb on the bone, hardly any meat just gristle. I had undercooked pork chop (complained). Cake selection was big, but despite their pretty appearance most of them were just the same flavourless sponge with a different colouring on horrible tasteless cream. Fresh fruit was good. Drink are terrible. Cheap plastic bottle or machine dispensed cocktails, that are chucked in a generic small glass…. No regard for appearance, not an umbrella or slice of fruit to pretty it up in Sight. It’s very much about quantity and speed, not quality. In the end we ate out and bought proper cocktails at the bar at the end of the street (sunset lounge) which was the saviour in the evenings. Great live music, good prices, awesome cocktails. I was happy to pay to have decent drinks. Some bar staff were grumpy, not all. They made us feel we were taking something from them when asking for drinks that were INCLUDED, unwelcoming. Very much “yeah, what do YOU want know…” attitude. This was more at the small bar by reception. The other bar by the club they were friendlier. The room service cleaners worked hard and freshen up daily, which was excellent. But they did leave doors and windows open while they do it , meaning lots of bugs to eat us in the evening. One day we were out and popped back during a clean. I was able to walk in via the open patio doors, take something and go back out unchallenged. The gym is big, but no towels was common, no air con, and lots of old machines out of service. Few weights, but missing the common sized ones, 20-40 kg dumbbells are not helpful , missing 10-14kg, so you can have 8kg, 16kg, 20kg+. It was quiet and usable though. Overall, this was more like butlins in the sun. Our best times were outside the hotel, we ended up buying a lot of food and drink outside to make the experience better and for variety. Didn’t enjoy the small pools, with 50 people surrounding you. Overcrowded. The room was big, separate bedroom was perfect. Wi-Fi hit or miss, mostly miss. Air con ok for late Oct, probably struggle in summer. Evening entertainment was slapstick kiddy stuff, one or two good acts sure. Sunset lounge has bands everyday and was much better. Queue system in canteen was not ideal, can be 20 mins wait in line, and then queue through every dish. Tables not cleaned very well as people changed, a quick wipe over obvious spills, a quick wipe over the placemats. I would not come back to the hotel again. It was short of our expectations and price paid. I know they are trying and probably have financial constraints, so I am sorry to the staff who mostly work hard at what they do. This place need a top down review.

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