Best Alcázar

“We had a great week!”

The hotel is great- we had a really good week. One of our party has a gluten intolerance and the hotel could not do enough for us and provided plenty of food and snacks. On the whole we found the staff to be happy and helpful, the rooms were clean and spacious, there was plenty of room at the diff… more

The hotel is great- we had a really good week. One of our party has a gluten intolerance and the hotel could not do enough for us and provided plenty of food and snacks. On the whole we found the staff to be happy and helpful, the rooms were clean and spacious, there was plenty of room at the different pools, even when people put their towels out early. Towels can be hired from the spa for use round the pool, so you dont need to bring towels with you. They can be changed daily. The food was lovely and varied, with food themed nights. Sometimes some of the food wasn't piping hot, but that's to be expected in a buffet dining room catering for that amount of people! The drinks were all branded even the alcohol and included cocktails. We quickly realised this is a hotel where the Spanish holiday, and as such the evening entertainment was all in spanish- maybe it's different during busier seasons. A few things we felt could be tweaked- not necessarily criticism- there is no kettle in the rooms- we British love a tea! However there was a hob and saucepan so we made do. In the dining room, the coffee machines are available at breakfast, but tea bags are put away in a cupboard, so you have to get the attention of the very busy staff and ask for some. - why can't they be left out? And there is no tea or coffee available during lunch or dinner. The staff in the dining rooms are very busy and drinks are table service only so sometimes there is a long wait for drinks. We may well come back again as this hotel fit our needs.

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“Good hotel but too far from city centre”

Hotel is near village Le Herredura, you can go to this village and supermercado by feet but also when you have all inclusive option by bus-Julia every half hour. Room was clean and every Day cleaned by Staff. Beach isn't sandy. Tere are Rocks in the beach. Staff in hotel is friendly but more frien… more

Hotel is near village Le Herredura, you can go to this village and supermercado by feet but also when you have all inclusive option by bus-Julia every half hour. Room was clean and every Day cleaned by Staff. Beach isn't sandy. Tere are Rocks in the beach. Staff in hotel is friendly but more friendly to Spanish People.

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“A fun experience”

The facilities were good but not great. The walls were thin, there was no local supermarket to buy supplies and the food was quite poor quality. The staff at reception were a bit rude and couldn’t offer me any iron/ironing board. However the view from the balcony was very pretty, the tennis court … more

The facilities were good but not great. The walls were thin, there was no local supermarket to buy supplies and the food was quite poor quality. The staff at reception were a bit rude and couldn’t offer me any iron/ironing board. However the view from the balcony was very pretty, the tennis court was free and the overall atmosphere was very pleasant. Also you need a car/use the courtesy bus to get to the beach as the resort is on the top of a mountain and there are no cafes or shops nearby.

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