Medplaya Hotel Calypso

“Over all great experience. The only down fall was outside needing major updating.”

The inside of the hotel is nice and very clean, plenty of options of where you would like to sit from the indoor bar, balcony bar, pool bar, apple bar. Rooms were clean and tidy and cleaned everyday with fresh bedding and towels. However the outdoor area and pools need major updating. New flags all… more

The inside of the hotel is nice and very clean, plenty of options of where you would like to sit from the indoor bar, balcony bar, pool bar, apple bar. Rooms were clean and tidy and cleaned everyday with fresh bedding and towels. However the outdoor area and pools need major updating. New flags all around the pool areas and new upgraded pools. Very dates and worn down, the markings of the depth of water beside the pool are all scraped away, unsafe for kids. But lifeguard always on duty. They were nice but didn’t look like the most professional lifeguards. All the staff we came across were all friendly. We were all inclusive and I must say I would do it again. Plenty of food options, pastry’s were beautiful, food to cater to most people’s needs and plenty of options, not everything was great. But we always found something to eat. House alcahol was fine and can’t complain. Close by to local shops, bars, restaurants and the beach. Overall we had a great stay however the outside let it down. Pools were also freezing for our 3 month old baby who hated it, loved the beach water so think that’s shows how cold it was, maybe a heated pool for baby’s? Entertainment was good each night and kids seem to love it!! The more adult entertainment was hit or miss but mostly very good! Would only return if pools get updated!! Great games room for adults and kids too!! Sun loungers were very uncomfortable and new ones needed. They don’t sit up or down. No small tables around the pool either for drinks and snacks beside your sun lounger. Small touches that make an impact. But over all food, alcahol and room was fine and we enjoyed it.

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“Last minute break”

September 2024…We only booked two days before we traveled as we unexpectedly had a free week to get away. The weather was absolutely awful when we arrived which we were aware of before we booked. It was mid morning & we didn’t expect our room to be ready but it was however the computer wasn’t able … more

September 2024…We only booked two days before we traveled as we unexpectedly had a free week to get away. The weather was absolutely awful when we arrived which we were aware of before we booked. It was mid morning & we didn’t expect our room to be ready but it was however the computer wasn’t able to book us in so reception sent us through to the bar area to get a drink & it was full & very noisy because of the bad weather no one could go outside & we were surprised to see so many children running around. We only waited 1/2 hour to get our room which we were very pleased with, it was in the 2nd building, lower ground floor overlooking the 2nd pool with a very nice terrace with table & 2 chairs & 2 sun lounges. The room was a good size, comfortable beds, very good shower with Dove toiletries. The first two days of terrible weather meant that the Hotel was very busy as the outside bar/pools/ & snack bar were all closed, the staff did their best with soaking up all the water but the ground was very slippery & lots of puddles everywhere. Our main problem with the Hotel is the smoking! the smoking area which is right outside the main bar which allows the smoke inside, also is next to the outside eating area which is supposed to be non smoking but No signage is provided, We mentioned this on a couple of occasions with the snack bar staff & reception staff, the snack bar staff dealt with this problem immediately and the receptionist said she would raise the question of signage with the management team. It’s not nice when you are seating eating your food when people arrive & smoke on the next table especially when children are around. The food is what you would expect from all inclusive however the dining room was very busy & understaffed with queues at the door especially in the evenings, staff were struggling to clean & relay the tables. It’s more like a cafeteria than a restaurant. We were eating in the restaurant on the evening that the mobile phone went missing & saw how upset the young boy was & watched the situation unfold when the students & staff with them were trying to track the phone which was still in the Hotel. We do understand that the Hotel cannot let guests see the cctv but staff could have looked it up & tracked the phone down. We felt that the whole episode should have been dealt with by staff & management with more consideration of the young boy’s situation & the added upset that this caused to his fellow travellers & staff. Overall we enjoyed our time in Salou once the weather changed and this Hotel was a good base for us to visit the surrounding area which we travelled to using the local buses.

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“Not Our Cup of Tea”

Bedroom was fine,pretty standard. We only had one blanket between 2 of us. We did ask twice for another one,but never got it. I was to have a mobility scooter the day I arrived but ladies at reception said I would have to speak with Jet2 rep next day. Thankfully the next day another receptionist Li… more

Bedroom was fine,pretty standard. We only had one blanket between 2 of us. We did ask twice for another one,but never got it. I was to have a mobility scooter the day I arrived but ladies at reception said I would have to speak with Jet2 rep next day. Thankfully the next day another receptionist Lisa knew what she was doing and I got my scooter. All inclusive finishes at 11pm,but entertainment outside finishes at 10pm. If you want more entertainment then you are told to go to the Apple Bar but you have to pay for all drinks from 10pm. Food pretty average, restaurant very busy,food cold lots of time. One night we went to go to the restaurant only to find 50+ Spanish pensioners all queuing at once. It was chaos. Staff in the hotel very dour, a couple were fine but they were in the minority. Would I go back. NEVER.

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