Hotel Salou Sunset By Pierre & Vacances

“It’s ok”

Overall a nice weeks rest. The rooms a very basic, but comfortable. The breakfast has a lot of choices, but as many others have stated, the supposedly hot food is often cold. We had to give our breakfasts a quick microwave. Be aware you now have to pay a Spanish tax on check in (not the hotels faul… more

Overall a nice weeks rest. The rooms a very basic, but comfortable. The breakfast has a lot of choices, but as many others have stated, the supposedly hot food is often cold. We had to give our breakfasts a quick microwave. Be aware you now have to pay a Spanish tax on check in (not the hotels fault) The room safe if €4 per night which I think is expensive. The rooms do not have a kettle.

less

“Great stay”

Stayed here for 9 nights in Oct and we had a great time. Hotel is spotless and in a great location. Pool area is well maintained with plenty of sunbeds although might be crowded during peak season. The room was a great size, cleaned everyday and plenty of towels. Loads of hot water but water can sp… more

Stayed here for 9 nights in Oct and we had a great time. Hotel is spotless and in a great location. Pool area is well maintained with plenty of sunbeds although might be crowded during peak season. The room was a great size, cleaned everyday and plenty of towels. Loads of hot water but water can spill out over tray. The only negative would be the AC is not very good. Staff all very friendly and helpful.

less

“Sunset Salou - clean but drainage and air con problems.”

We stayed here from the 25th Sept to the 2nd Oct as a family of 4 (2 adults and 2 children aged 10 and 11) We arrived in the early hours of the morning and the night porter was ready to check us in. Check in was quick and easy and we are directed to our room on the 4th floor. We had a quad family r… more

We stayed here from the 25th Sept to the 2nd Oct as a family of 4 (2 adults and 2 children aged 10 and 11) We arrived in the early hours of the morning and the night porter was ready to check us in. Check in was quick and easy and we are directed to our room on the 4th floor. We had a quad family room. Bathroom - was very clean and a good size with a walk in shower. The shower screen is in a bad position and the water runs out into the bathroom. Had to use the bath matt and towels to soak it up daily. There are 2 toilet rolls provided and topped up each day. towels are provided and changed each day. There is a hair dryer in the bath room, 2 small paper cups and a soap. The shower has shower gel and shampoo in wall brackets. Unfortunatley the drains absolutley stink!!! At one point it was so bad we had to go use the public toilets downstairs as the smell was unbearble. Bedroom - the quad room is simply 2 double beds pushed right together. We could not move them apart due to the bedside tables being attached to the wall. Not ideal at all if you have fidgity kids sleeping with you. There is a TV and small fridge in the room and a safe (which you have to pay to use) The beds take up most of the room and there is barely room to move around. Wifi worked fine for us during our stay. The TV randomly turned on when we first entered the room and switched on the lights and we had no remote control to turn it off. Got a remote control from reception no bother. THE AIR CON!!! - What an absolute nightmare. We booked a room with air conditioning. However when we arrived we could not get it work - cue another visit to recepetion where we were told it was warm air only with no other explanation. Decided to just get to bed and deal with it in the morning, however it was unbearably hot. We saw the guests in the next room in the morning and they said they had been told that the air con in the whole hotel was broken, however when we went to recepetion, they told us it was turned off because it was the 'cold season' The temperature varied from 21 degress to 26 degrees during our stay and the room was unbearably hot. Apparenlty it is turn off if the outside temperature is below 27 degrees. We spoke to Love Holidays who we had booked through and explained that we had booked and room with air con and expected to have this. Love Holidays contacted the hotel and they refused to turn the air con on - stating it was off for guest comfort. Then turn it on and let the guests decide if they want it on in their room - their is a control panel in the room. we were told to open a window. There were no windows in the room - only the balcony door. After spending a night with no sleep, getting stuffy noses and headaches, feeling nausea to the point of almost passing out (how is this guest comfort) from the stifling heat, we did leave the balcony door open the next night only to wake up to find our 10 year old heading out onto the balcony in a sleepy haze thinking it was the way to the bathroom. Not acceptable on a 4th floor room!! Also had to put up with other guests cigarette smoke wafting into the room. Balcony - has a table and 2 chairs and a fold down rack for drying clothes. Key cards - we were given 2 and at one point they both stopped working - we went to reception and they issued new ones which did not work. So they issued 2 more, which did not work wither. Maintenance was called to fix the lock and it was fine after that. Pool - pool was ok but freezing. We barely used it. The sea was warmer. Plenty of sunbeds. Food - didnt eat here so cannot comment. Entertainment - pretty much non exisistant apart from one night when they has a dance group in to perfom. Was really good but very short. They have a few pool tables and kids arcade type games but it closes really early. There is also a little outdoor park but it is aimed at younger kids. Staff were all great and really helpful during our stay. Housekeepers come in and clean everyday and the hotel in general was very clean. We had issues with guests next door taking back non residents and blasting music very loud. Reception did go to the door and they left but snuck back in and carried on screaming, shouting and blaring music. Again reception spoke to them and it was quieter for the rest of our stay. Lots of nice cheap restaurants right across the road and plenty of shops. Short walk to the beaches and night life. 2 lifts which work fine, just really slow. Roof top bar was not in use and the jacuzzis were freezing and the jets didnt seem to work very well. Can get an iron and ironing board from reception for a 20 Euro deposit. Reception is manned all day and night and all staff we encountered were fantastic. All in all, if you just want somewhere to sleep it would prob be fine for you but the air con and the noise was just too disruptive for us and we would not rebook at this hotel aagain. we would visit Salou again though.

less