Hotel Puente Real

“Returning visit - 5* for entertainment staff”

We have visited this hotel and I have done a previous review so, I thought it was only fair to review again. The main attraction for us returning to this hotel was the entertainment and the entertainment staff. Honestly they are 5*! Absolutely brilliant. Diego is my daughter's favourite and he eve… more

We have visited this hotel and I have done a previous review so, I thought it was only fair to review again. The main attraction for us returning to this hotel was the entertainment and the entertainment staff. Honestly they are 5*! Absolutely brilliant. Diego is my daughter's favourite and he even remembered her from when we went last year - which is amazing considering how many people they must see throughout the year. Saray also remembered her, as did Argi. She absolutely loved that they remembered her, so thank you. There were new additions this year; Celia and Danny, who again were brilliant at their jobs. They are all so friendly, fantastic with the children; getting them involved and keeping them entertained - especially on the two days of no sun that we had. The activities are really enjoyable, they even have ones for adults. The foam party was brilliant! My daughter thoroughly enjoyed receiving certificates when she won activities 😃 Honestly, I cannot praise them enough! Well done entertainment team. Your shows are amazing! It's a shame more people don't get involved and clap along and join in with you like we did. Thank you all so much for making my daughter's (& our) holiday so enjoyable. My previous review mentioned the lifts, I must say these have improved. They now have sensors fitted so they don't close on you like they did last year. Unfortunately, as before, the rooms were not ready at arrival at lunchtime. We had to wait until 3pm. I think this is unacceptable as by the time we could check in and get to our swim wear, most of the day had gone and my daughter missed the pool activities - which on the day was the foam runway across the pool so she was gutted about this. This definitely needs to be improved as we pretty much had a wasted first day!! The restaurant food was hit and miss, as before. Breakfast and lunch were mostly disappointing, very samey. Dinner was better. The mexican night was the best! That was a very good night with lots of variety. The room got cleaned daily but the soap dispenser didn't get refilled and toilet roll never got left, I had to keep asking for more when I saw the cleaning trolley in the corridor. Location wise, this hotel is brilliant for families. It's the first drop off from the transfer from the airport and it is opposite the beach, so you literally just have to cross the road. It's the furthest from the town for the shops, but there is a bus stop outside the hotel, or you can walk it. Side note, be careful walking into the hotel, my mum tripped & fell over an uneven stoned path and bent her hand right back. On arrival at the hotel, there was no first aider or kit and I had to request ice, which took a long time to come. There didn't seem to be any real concern if she was ok so she is very lucky she didn't actually break it. The pools are fresh water pools, so they are cold. You get used to it once you're in, but I recommend just jumping in! Unfortunately, I couldn't take my baby in as we went in October and they were far too cold for him. If you want a holiday with a short flight, quick transfer from the airport and excellent children's entertainment, then this is the hotel for you. We would return again, but purely for the entertainment staff.

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