Medplaya Riviera - Adults Recomended

“Nice surprise upgrade but a few updates needed”

A lovely surprise to get an upgrade to a superior room. Plenty to eat for breakfast but dinner was not as good as breakfast. Agree with earlier posts that it needs a bit of TLC and a lick of paint. Bed was very hard - which may suit people but was uncomfortable for us. The location is fabulous for… more

A lovely surprise to get an upgrade to a superior room. Plenty to eat for breakfast but dinner was not as good as breakfast. Agree with earlier posts that it needs a bit of TLC and a lick of paint. Bed was very hard - which may suit people but was uncomfortable for us. The location is fabulous for everything. Easy trip down in lift to beach

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“Very disappointed”

I arrived at the hotel Rivera on Sunday the 20th of October with one on my friends. We were there last year and loved it, especially the lovely specious rooms with the sea view. We both had our own rooms and paid the same amount of money for a solo room. I was absolutely appalled at the room I w… more

I arrived at the hotel Rivera on Sunday the 20th of October with one on my friends. We were there last year and loved it, especially the lovely specious rooms with the sea view. We both had our own rooms and paid the same amount of money for a solo room. I was absolutely appalled at the room I was given, room 115 on the ground floor next to reception. It was like a prison cell it was supposed to be a 4 star hotel, it should be rated - 1 star hostel room. After speaking to the male receptionist he just shrugged his shoulders and said I have the sunny side of the hotel and he didn't have any other rooms. He was totally dismissive. Meanwhile my friend was given a beautiful room on the 5th floor with a beautiful view. Not only was my room small my balcony looked on to a brick wall and a big horrible air conditioning unit. The noise from the street was unbelievable, it was coming from two football bars across the road. I came on this holiday to completely chill out as just lost my mum and im suffering from high blood pressure and stress. Too long a story. I spoke to Gary the rep from Tui also his manager Alexander. I also called Tui in London. After numerous emails and phone calls no one could do anything for me until the Wednesday. I asked if they could find me another hotel, to no avail. I was totally devastated. Tui has offered me a £40 refund or an £80 voucher for my next Tui holiday. I'm certainly not excepting this insulting compensation. I couldn't fault the food or staff at the hotel. Gary the rep was fantastic, he did try his best for me. I eventually got moved on the Wednesday to a lovely room. Unfortunately too little too late. I got four days out of my weeks holiday. I will never return to this hotel again. I have added some pictures from my nightmare of a room. The pictures with the trees are the view from my friends balcony. I'm not letting this go as I wouldn't want anyone else to go through this nightmare. The hotel needs to sort these diabolical rooms and revamp the view from the balcony.

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“Restruant Food Quality”

Enjoyed our stay. But feel the food (choice & quality) is somewhat letting the hotel down in a big way. Compared to other TUI Blu Hotels the food at the hotel Riviera very underwhelming. The show cooking was cheap cuts of Pork 3 nights out 7 nights. It would seem the Hotel provides budget fo… more

Enjoyed our stay. But feel the food (choice & quality) is somewhat letting the hotel down in a big way. Compared to other TUI Blu Hotels the food at the hotel Riviera very underwhelming. The show cooking was cheap cuts of Pork 3 nights out 7 nights. It would seem the Hotel provides budget food more like the food found in a 3Star Hotel. Moving onto the Entertainment again Cheap Solo Acts what you find in low budget Hotels (so, no point to stay in the Hotel in the evenings as you may as well go to any local Bar with the same sort of entertainment) The Electronic Notice Boad to inform guest what entertainment & facilities could be found daily and was broken out of action for the whole week (again no one went out the way to post daily entertainment) I asked the TUI rep where could I find information & he just pointed to a small A4 paper on his desk & added he didn’t know anything about the Acts that were booked. The sunbeds around the pool have been updated since my last visit around 6 months ago but they are white and already showing the dirt and sweat from guests (Maybe it would help if they were cleaned every night or at least once a week) The bottom Grass area is Unusable for guests as tables and chairs have been set up and never moved or used the week I was there and judging by how long the grass was around the tables they have been left there for some time. Again, management seems a bit lazy and needs to step up and provide a better service for paying guests. Sadly, the Hotel relies on returning guests but even this is changing with more guests now arriving from Germany, Netherlands, France, Spain and I would guess more European guests will follow. I would be glad to return but the Hotel needs to up its game with Food Quality It would be nice to update the Menu in the Culinarium restaurant as this has been the same since the restaurant opened many years ago. Many Thanks.

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“Room for improvement”

Good points Breakfast Tui reps were nice Excellent location Al la carte restaurant Decent shower Not so good points I think they gave me the worst room in the hotel which overlooked a grotty car park - avoid room 114 (it’s dreadful) My room had no Wi-Fi - I advised the reception staff of this … more

Good points Breakfast Tui reps were nice Excellent location Al la carte restaurant Decent shower Not so good points I think they gave me the worst room in the hotel which overlooked a grotty car park - avoid room 114 (it’s dreadful) My room had no Wi-Fi - I advised the reception staff of this and they said the technician said it is working and that was the end of the conversation. The air con in the room did not work - this was not too much of a problem as i managed with the heat. On arrival there was a bottle of wine in the room (which is generous) I explained to the receptionist I do not drink alcohol and asked if it was possible to swap it for a bottle of water - I had a very blunt no as a response.

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