Playacapricho Lifestyle Collection By Senator

“Relaxed stay ”

Very clean and well-appointed hotel. Friendly helpful staff. Good food, clean dining areas, and bars. Good sized pool also very clean. Pool areas kept tidy and gardens neat. Very close to beautiful beach. There's not much to do out of season except relax.

“Don't be fooled by the high rating”

This is my second visit to the hotel with a gap of about 5 years. I am writing on behalf of my fiancée too. The hotel is a mix of very good points but is dragged down by some aspects which I think are glossed over or in some cases ignored in the high rating comments. The good things - hotel is a s… more

This is my second visit to the hotel with a gap of about 5 years. I am writing on behalf of my fiancée too. The hotel is a mix of very good points but is dragged down by some aspects which I think are glossed over or in some cases ignored in the high rating comments. The good things - hotel is a spectacular building and very well situated. The rooms are spacious and kept very clean by attentive housekeeping staff; the lady looking after us earned a good tip. Overall the staff are very helpful and a couple of issues with the room were dealt with immediately. I feel it doesn't deserve any higher rating until the hotel addresses key failings, some of which existed on my last visit. Do not be swayed by any positive comments about the food. There are indeed wide choices, the salads are excellent and the breakfast offers wide choices too. Here is the downside. Apart from the food cooked fresh, everything served from the buffet area is at best lukewarm and sometimes cold. The hot plates do not keep the food hot! Some investment is needed to remedy this problem. I don't know why other teviews just make passing remarks. This spoils the whole eating experience, it may well have wide ranging choices but are you prepared to eat barely warm food, use the microwave to heat it up or depend on the limited choice in the cooking area? By the way, sometimes the food cooked there is cold if you serve yourself from the trays. If you are vegetarian then you can look forward to a limited choice of luke warm pasta and vegetables or lots of chips! The catering really needs to include vegetarian options using Quorn or other substitutes. The room we had was are very basic and does not meet my expectations of a 4 star hotel. Inadequate draw space and no bedside drawers. No coffee/tea making facilities and a charge to use the room safe. When I asked about tea making, there are only two options - you can leave a deposit and have a kettle (no cups or tea, coffee or sugar); or you can pay for a room upgrade. Finally, be prepared for noise! The atrium is beautiful but the loud conversations spoil any expectations of tranquility. The entertainment is very limited and includes bingo twice and karaoke. The 'entertainment' is outside by the pool so every room facing the pool will be disturbed till very late. The audience is relatively small and close enough to the stage. The PA is far too loud and the entertainment staff shout too! Overall, if you are not Spanish then in my opinion don't use this hotel. I am afraid we will not come back and will pass on our dissatisfaction to the travel agent. If you ignore my remarks or are pursuaded by others or indeed by the hotel response I can guarantee luke warm food, low quality room facilities and lots of noise.

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“Disappointing. Frustrante”

The hotel is old and in need of renovation and investment. It doesn't reach four stars in any way. The service depends on the staff that assists you. Some few are very helpful, others the opposite. The logic of some things is not understood, for example, the indoor pool is open on Fridays and Satur… more

The hotel is old and in need of renovation and investment. It doesn't reach four stars in any way. The service depends on the staff that assists you. Some few are very helpful, others the opposite. The logic of some things is not understood, for example, the indoor pool is open on Fridays and Saturdays until 8 p.m., the rest of the weekdays it closes at 6 p.m. Unfortunately it was the only pleasant place since they were windy days and you couldn't go to the beach. When I asked why they wouldn't have it every day until 8pm, no one could give me a reason. I filed a formal complaint but no one answered me, and it was probably because they don't care. Most of the staff are temporary staff and it shows. You are not going to eat quality products either. The attention there is not good either. The rooms are noisy and with the idea that the tourist must be happy and entertained, the music or whatever show is played at high volume until after 12 at night, the rooms that face the pool have to suffer that lack of consideration. For the locals it will be acceptable, but obviously it is not for everyone who stays there. It is not a cheap hotel, and if they do not improve all aspects of service provision and facilities, they will lose customers until they disappear. El hotel es antiguo y en necesidad de renovacion e inversion. No llega a cuatro estrellas de ninguna manera. El servicio depende del staff que te atienda. Algunos pocos son muy serviciales, otros, lo contrario. No se entiende la logica de algunas cosas, por ejemplo, la pileta de interior esta abierta los viernes y sabado hasta las 20 hs, el resto de los dias de semana cierra a las 18. Lamentablemente era el unico lugar agradable ya que eran dias ventosos y no se podia ir a la playa. Cuando pregunte porque no la habrian todos los dias hasta las 20, ninguno me supo dar una razon. Presente un reclamo formal pero nadie me contesto, y seguramente sera porque a nadie le interesa. La mayoria del staff son personal temporario y se nota. Tampoco vas a comer productos de calidad. La atencion alli tampoco es buena. Las habitaciones son ruidosas y con la idea que hay que alegrar y entrener al turista, la musica o el espectaculo que sea lo ponen a alto volumen hasta mas alla de las 12 de la noche, las habitaciones que dan frente a la pileta tienen que sufrir esa falta de consideracion. Para los locales sera aceptable, pero obviamente no lo es para todos los que alli se alojan. No es un hotel barato, y si no mejoran todos los aspectos de la provision del servicio y las instalaciones, van a ir perdiendo clientes hasta desaparecer.

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