Cleopatra Spa Hotel

“Fab hotel, very clean, amazing staff!”

Fantastic location close to all amenities! 10 minute walk to the beach, close enough to the strip to be there in 10, but far enough away to be away from it all. The room had everything you would need for your stay and the small fridge in the room made ALL the difference. The bath tub is amazin... more

Fantastic location close to all amenities! 10 minute walk to the beach, close enough to the strip to be there in 10, but far enough away to be away from it all. The room had everything you would need for your stay and the small fridge in the room made ALL the difference. The bath tub is amazing! More than anything though, the hotel is spotless and so clean! The staff are 10/10 and cannot do enough for you at the Cleopatra which made our stay extra special! I’ll definitely be back!

less

“Overall great experience”

I was a bit nervous as I hadn’t seen any recent reviews on the hotel since October, but I had no reason to be worried. After a long, late transfer we arrived and were greeted by Miguel who was very welcoming and always had a smile on his face. all of the staff overall were great. The hotel overa... more

I was a bit nervous as I hadn’t seen any recent reviews on the hotel since October, but I had no reason to be worried. After a long, late transfer we arrived and were greeted by Miguel who was very welcoming and always had a smile on his face. all of the staff overall were great. The hotel overall is very clean, there was always the clean smell present in reception and our rooms. The rooms were pretty standard, they match the pictures well. The room came with a safe (requires a deposit) and a fridge. Walls are quite thin, which wasn’t much of an issue for us as the hotel is situated a few mins away from the nightlife but can be irritating if there are people staying next door. Beds were comfy and we had air conditioning and a balcony. There is also a jacuzzi feature in the bath. We didn’t eat at the hotel so can’t comment on that. The cocktails were great and reasonably priced (about €7-8). The Cleopatra secret cocktail is definitely worth trying! You can rent pool towels for €2 each and have to leave a €10 deposit per towel which is returned to you when you return the towel. The pool was nicely heated and wasn’t too cold, although wouldn’t have minded it being a bit colder. Plenty of sunbeds and also a vending machine, sauna and steam room by the pool. There is a supermarket right beside the hotel and the beach, shops, bars and bus station are about a 5-10 minute walk. Any problems we had they were happy to fix them and were quickly resolved. Overall the stay at the hotel was very good and would return here if returning to the area on a budget.

less

“3 star at best”

4 day stay at this hotel although the staff were lovely this wasn’t a 4 star hotel, more like a low 3. The walls are paper thin in bedroom, food wasn’t the best left the same bread out for days. Some of the meals were inedible we ended up going out for the food.

“Basic”

I had visited Lloret de Mar (Spain) the year before and stayed at Aqua Hotel Bertran across the road from Cleopatra. That experience was excellent, so we decided to return. However, since Cleopatra was cheaper we chose it instead. I deeply regret that choice and am shocked at the stark difference... more

I had visited Lloret de Mar (Spain) the year before and stayed at Aqua Hotel Bertran across the road from Cleopatra. That experience was excellent, so we decided to return. However, since Cleopatra was cheaper we chose it instead. I deeply regret that choice and am shocked at the stark difference between two hotels just a street apart. Cleopatra is supposed to be a 4-star hotel, but it lacked the facilities expected of such a rating. There were no kettles or cups in the rooms for making tea, the minibar was temperamental so our drinks were not kept cold. The WiFi was unreliable, forcing me to use my own data. The lack of proper WiFi is unacceptable for a 4-star hotel. Additionally, there was no iron in the room. The beds were change every morning and the floor mopped. However the sides and balcony were always left. The safe deposit box provided in the room did not work. The majority of guests were middle-aged, working-class Caucasian couples. The entertainment, food, and general atmosphere catered more to that demographic rather than being open to diversity and multiculturalism, which is strange considering theme of the hotel is Egyptian Cleopatra. Additionally, we were given orders as if we weren’t paying guests, such as being told to “remove your hat while in the breakfast hall,” and my wife was not allowed to use the pool unless she was dressed in a bikini. They compared wearing a modest swimsuit to being as offensive as going topless. These issues made us feel uncomfortable. Some of their staff need training on customer service. However, to be fair there were some staff members who were really polite, professional and helpful, especially the tall man who works the night shift at reception and an older blonde lady who works during the day (apologies, but I do not remember their names). We also appreciated being able to extend our checkout for a reasonable price. In conclusion, this hotel is reasonable priced but doesn’t meet a 4* standard for me. The overall experience was ok but not what I would expect from a 4*and I probably wouldn’t stay at this hotel again. The breakfast was basic and the same every day: bread, several types of pork, eggs, and sugary cakes.

less