Magic Robin Hood Waterpark Lodge Resort

“Lovely hotel, good food and drink, great pool, bad WiFi”

I stayed in a lodge with my daughter for a week in late October 2024. We booked through OnTheBeach which was a very easy and good experience. The hotel appealed to us because of the water slides and the all-inclusive benefits. The hotel is located near very little. The nearest pharmacy is a mile a… more

I stayed in a lodge with my daughter for a week in late October 2024. We booked through OnTheBeach which was a very easy and good experience. The hotel appealed to us because of the water slides and the all-inclusive benefits. The hotel is located near very little. The nearest pharmacy is a mile away and there are no surrounding shops. This didn't bother us as we had a hire car but it might bother some people. The hotel offers free parking for 30 minutes in the entrance area while you check in, and check-in was very quick. We received a room upgrade to a lodge with a jacuzzi which was a wonderful experience. If I had to choose, I would spend money on this instead of the ultra-all-inclusive. We were the standard all-inclusive which was all we needed. Ultra does give you some free experiences so do your research on these. We were happy with the standard restaurant and to pay for anything extra. Once checked in, use the free car park left at the roundabout and first right after the hotel entrance. It's safe and there's loads of room. We got a minibar full of drinks and a welcome Cava. You can have these for free. Ultra AI gets these restocked, standard doesn't. Nothing is extra charge which was nice. The lodge itself is well laid-out with a bunk bed room for 2 and a lovely king bed in the main bedroom. All rooms have their own TV and the air con is good. The first thing you should do is get the "app" on your mobile. It's actually just a website but I have an Android phone so I "installed as app" on mine. You can find out loads of information, they maintain it well, and you can even use the chat to get an AI response or eventually a reply from staff on WhatsApp. They have put a lot of effort into the app and it's really worthwhile. There are lots of snack bars, and food trucks serving waffles and cookies and doughnuts before lunch and another serving hot dogs, burgers, and kebabs after lunch finishes. A third serves drinks. There are 2 main pools: the water slides pool which was much less busy than I expected - we had loads of slides without queueing at all - and another to the top left of the hotel which is just a pool with a great snack bar and pool bar. All these are included in normal all-inclusive. Plastic cups for drinks are given for a 1 Euro deposit each. Pool towels are 20 Euros deposit but no problem at all getting this back on return. If you want to use the room safe, it's 3.50 Euros/day which I think is a bit stingy - most 4* hotels include this in the room rate. Be warned that the pool is very cold in October. We had poor weather the first few days but even when it was 24 and hot outside, the water took a lot of getting used to! Once you're in, you're fine though... WiFi is offered throughout the complex and frustratingly, like many other hotels, it's patchy and a lottery depending on your room. It's fine in the pool and public areas, but our lodge was very poor. It frequently dropped out and I expect the number of guests even in October was too much for it. We took an Amazon Fire and streamed some movies and it was very slow and poor quality. It's not the signal which was always fine - it's the download speed. Mobile reception also isn't very strong in this area as it's quite remote, so tethering off a SIM card isn't any better. That was the major disappointment for the hotel as chilling out in the lodge is such a lovely experience after a day at the pool. The only other downside was queues. Even off-peak, although the hotel was well-staffed, there were big queues for drinks. For some reason, everything has to be served at the bars. They could make their life much easier by allowing beer and wine to be self-service like many other hotels do. There are also queues for the meals at dinner. It's self-service but long lines. Show cooking is not to order but just a cooking area with freshly cooked food placed in tubs to collect. It all tasted great though. There's a separate kids' food area and my daughter is a fussy eater but found something in the adult food every time we went. The animations team did a great job and there were a few processions and floats going around Halloween-themed. It's extremely kid-friendly and the teams were well-mannered, very helpful and kind. The whole resort is safe and very welcoming to its guests. Overall, a lovely week, just disappointing WiFi and the odd queue, but I strongly recommend it if they fix these :-)

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“No 4 us”

There was 6 of us Nice cabins very clean but pool water VERY COLD everyone complained charges for glasses and towels at pool was told if I got ultra I would get like wkd etc but no all vodka beer etc to get a taxi a joke hours wait bus a joke sent me to wrong market when I specifically told them wh… more

There was 6 of us Nice cabins very clean but pool water VERY COLD everyone complained charges for glasses and towels at pool was told if I got ultra I would get like wkd etc but no all vodka beer etc to get a taxi a joke hours wait bus a joke sent me to wrong market when I specifically told them which 1 I wanted shows were alright everything finished early no adult only hours food was ok but I’m fussy in general not as good as website made out I WOULDNT return again Personally for me self catering hotel where u go out for food urself is much better as u can choose ur entertainment also

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“If you want a Spanish Butlins you have hit jackpot”

From the moment we arrived we knew this wasn’t going to be the holiday we were used to. We arrived late, 3.30am due to the flight being 1hr delayed and then our “express transfer” not being available but the normal transfer possible- made no sense! We booked through love holidays and won’t be usin… more

From the moment we arrived we knew this wasn’t going to be the holiday we were used to. We arrived late, 3.30am due to the flight being 1hr delayed and then our “express transfer” not being available but the normal transfer possible- made no sense! We booked through love holidays and won’t be using them again! Although the accommodation was nice (we stayed in a lion heart premium lodge) There was no cot in our room for the baby and we were told the sofa bed was made up for him! He’s 14months. So we bed shared until the morning. The next day we had to pay €40 for a travel cot. This was not included in the booking, despite it being very clear we had a baby in the party. Just crazy how a cot doesn’t come as standard when you have booked an infant on the booking. Each day there just seemed to be something else “not included” and the resort just want to make money from all these ‘extras’ which should just be included on an “all inclusive”. This irritated me and just felt like they were wanting money all the time. The food is pretty terrible, cold and lacking any consistency. Our boys (1, 6 and 7) basically lived off pasta and chips, they’re not fussy but there was just nothing else. People were leaving so much food as it was just terrible. One day there might have been cucumber to liven it up slightly, but not everyday. It was just awful to be honest. The pools/slides are okay, but cold (to be expected at this time of year) but around the pool is filthy! No one is clearing up and people just chuck their food, plates and rubbish everywhere. It needs a revamp and some basic cleaning going on. The top pool is much nicer and the bar man was lovely. The entertainment is dire, nothing really going on in between the odd activity. Which isn’t suitable for all ages. Everything seems to be on at the same time, the boys wanted to do scootering/mini golf but it all opens at the same time as the pool. So then there in the pool. The kids club was inconsistent and our boys went for 45mins here and there, one day the man shouted at me as i opened the gate the let my child out, we had been stood waiting for ages and he had no urgency to let him out. Although the Halloween parade was good afterwards there was nothing for the kids until 8pm, then they had to line up for a Halloween costume competition! It was boring and not really for the children. They would have been happy with a Halloween disco for 45mins. The kids entertainment didn’t start until 8.30pm each evening, just far too late. They played in the arcade or park after dinner and then it was just waiting round for a dire show/ mini disco for 30mins at 8.30pm It just seems everything is a bit mismatched and random, I couldn’t put my finger on it. Just bizarre and not thought through from everything, the food, surroundings, entertainment.. Although our older boys enjoyed most of it, we won’t return!

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