Hotel Servigroup Diplomatic

“Lovely time was had by all .🏴󠁧󠁢󠁳󠁣󠁴󠁿”

Returning guests having found the hotel ideal for our needs . Yes it’s very Spanish Oriented and yes it’s largely visited by the over 50 age group . (I don’t think that’s a bad mixture given you know what to expect at that age. ) I have yet to come across any miserable staff, Only friendly ones… more

Returning guests having found the hotel ideal for our needs . Yes it’s very Spanish Oriented and yes it’s largely visited by the over 50 age group . (I don’t think that’s a bad mixture given you know what to expect at that age. ) I have yet to come across any miserable staff, Only friendly ones who I would imagine deal with the odd miserable guests. The Hotel has good size rooms that are clean and spacious . Location is perfectly situated on the border of Old Benidorm . So if you want to just relax or alternatively venture out to sample the sights and lights It’s an easy 10mins walk either way to be in the centre of bright light city or old town tapas . Hotel food is of a descent quality & varied with lovely fresh fish served daily. The Soup is not the best with room for improvement. At peak times the restaurant can be very noisy but there’s never any long wait times for anything , the staff do a tremendous job looking after the guests when the pressure is on so I will be returning.😄

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“Great hotel for Peace and Quiet”

Just returned after 6 nights here with friends . We had a pool view room , although there is not a lot of difference in the views for the extra to be honest.its all high rises. Check in was pleasant and quick . We found the reception staff to be helpful and cheerful at all times . In fact I cannot … more

Just returned after 6 nights here with friends . We had a pool view room , although there is not a lot of difference in the views for the extra to be honest.its all high rises. Check in was pleasant and quick . We found the reception staff to be helpful and cheerful at all times . In fact I cannot understand previous bad reviews regarding the reception staff. Our room was bright and clean, with fridge and safe ( free unlike other penny pinching hotels that charge) 2 bottles of water complementary. The beds were very comfortable and the housekeeping good and reliable. The showers were nice too. Sadly, the pool bar was never open, so if you wanted a drink you had to go down to the next level to get a drink. Not good and a pain . The bar and reception area is kept spotless by the staff and the bar staff are constantly making sure you are ok for a drink and friendly too. We were booked half board. Breakfast was super and up there with the best . Evening meal was adequate but could get a bit repetitive. Sadly some of the dining room staff were not very nice and banging things down and are obviously not happy. In fact one of the cooks was very abrasive with my brother, who has dementia. ( a course on dementia would be useful here) My brother did mention this to the dining room desk one night on the way out . But we had no feedback.. The entertainment was clearly for elderly Spanish guests ( 90% of the clientele here) which was not for us so we went out most nights . On return at night the hotel is very quiet as they all go to bed after the entertainment at midnight ( quite a few , we noticed were elderly people clearly not residents of the hotel ) However, we were happy with the peace and quiet as this hotel does not attract the younger or the stag and hen dos , which suits us. So, if you are looking for a lively place it wouldn’t be for you . On saying that , it’s central and there are many great bars with decent entertainment all within walking distance. I would definitely recommend for more peaceful oriented people or those in the retirement age bracket.

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“Hotel”

I second the comment from April about the staff in the restaurant minus one woman who was very smiley . We felt they had a problem in the restaurant and heads would turn leaving us slightly uncomfortable .There’s no kettle in the rooms also which is disappointing . But the food and location and … more

I second the comment from April about the staff in the restaurant minus one woman who was very smiley . We felt they had a problem in the restaurant and heads would turn leaving us slightly uncomfortable .There’s no kettle in the rooms also which is disappointing . But the food and location and staff at the poor bar (Jose )and another man made this holiday lovely. Very chilled around the pool also which was nice

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