Gran Hotel Bali

“Good but needs work.”

Most honest review I’ve done. Overall a good hotel. It’s somewhere to stay firstly if you’re going to be out most of the day-(1 euro to new town on the bus) Although there needs some work and by all means this in my eyes is a easy/quick fix. 1st. Customer service on the reception desk it’s the m… more

Most honest review I’ve done. Overall a good hotel. It’s somewhere to stay firstly if you’re going to be out most of the day-(1 euro to new town on the bus) Although there needs some work and by all means this in my eyes is a easy/quick fix. 1st. Customer service on the reception desk it’s the most important when arrive at your holiday- this is what can make or break someone coming again- the receptionist was rude - explained nothing and made you feel cold. This is a massive work on and impacts your holiday massively. 2nd your toilets on the ground floor there was never any toilet roll- when saying that every single cubical was out of toilet roll the receptionist straight up lied and said they only did it half an hour ago- this is just a lie(again honesty is the best policy) as they came to clean it and actually kicked people out the toilets (again this needs serious work) 3rd attention to detail lacks. Your middle pool put me straight off- it’s broken and with the broken parts within the pool and covering on top by all means makes it look tacky. The cleaners were ok- there was smear marks on balcony glass- attention to detail needs to be better, no kettle or microwave is disappointing. 4th spa was great although everyone got offered champagne but us-again lacking customer service- receptionist said it was €5 euros each we was charged €50 euros- this needs working on within the business. 5th top floor food was absolutely racid and if it wasn’t an extra £4 on my break I honestly wouldn’t have paid a penny more. One bite of cheese made me sick and I lived off cheese and skipped most meals- I later discovered the bottom floor which was much better- this needs working on immediately as that’s where this hotel falls over. 6. Entertainment was cringe- hate to say it but cringe. 7. Off putting the child’s play park looks run down and honestly as a person with a child it’s off putting to even take my child there. 8.shops down stairs way to up market needs other shops like snacks etc. 9. Personally the staff made me feel uncomfortable and unwelcome other than your make bar staff by the pool they were lovely. 10. Telephone manners lack terribly. Bedrooms was good, the toppers are dust absorbs so probably would avoid- by all means the hotel has lovely qualities and points that IF took seriously would make it great. The bathroom I thought was lovely. And everything was clean. Room was reasonable size. The food and customer service and little touches let this down for me. This hotel is far out so recommend a bus which is €1-1.50 literally nothing. I hope this finds everyone well and by all means a more constructive criticism rather than a negative review

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“10/10 Spa! Great Views Ask for Montse”

MONTSE! One of the sweetest, most kindest member of staff within the hotel. As being a solo traveller, it can be daunting. My stay here has been lovely. The spa is 1 of the best experiences I’ve ever had. The view is absolutely beautiful My first day in the hotel I was welcomed by Montse in the spa… more

MONTSE! One of the sweetest, most kindest member of staff within the hotel. As being a solo traveller, it can be daunting. My stay here has been lovely. The spa is 1 of the best experiences I’ve ever had. The view is absolutely beautiful My first day in the hotel I was welcomed by Montse in the spa area. She accommodated me very well. I had a very minor issue with my room. Montse took it upon herself to ensure I was relaxed, and cared for and assisted me rapidly. The bed was comfortable, pillows are good. Room sizes are very very good here. This hotel is the biggest I’ve seen. Couldn’t believe my luck. I will definitely return to this hotel. Only downside for me was the food. I am vegan - fewer options, but plenty of outside food options to pick from. This hotel is beautiful and the rest of the staff greet with smiles and the service is quick. Montse - I hope you read this. I thank you from the bottom of my heart. You’ve made being alone on holiday as a woman, safe and loved

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“All Inclusive? Not Really.”

First impressions are...impressive! Then reality hits. Check in and reception during the whole week was chaotic, at best. There is absolutely no organisation and some people wait a lot longer than others. It was very hit and miss and really put me off the place. Anyway, the room was fine. No kettle… more

First impressions are...impressive! Then reality hits. Check in and reception during the whole week was chaotic, at best. There is absolutely no organisation and some people wait a lot longer than others. It was very hit and miss and really put me off the place. Anyway, the room was fine. No kettle or iron. You wouldn't know, but you have to go back to reception and if you're lucky enough to get someone to notice you they will give you an iron in exchange for a deposit of 30 Euros. No ironing board of course. That's your problem. Air conditioning is preset and will not come on unless it's well over 25 degrees and makes for very hot nights. The fixtures in the bathroom were old and tatty, but functional. The room was reasonably clean, although they do not clean the floors. Your feet will be black after one walkthrough. They will service your room daily, but mostly will make up your bed, but not change the sheets. Food and Drink - There are two buffet restaurants and a couple of bars. No A la carte options. The ground floor restaurant is grubby and the food very average. The one at basement level is actually very nice and much cleaner. The 'All Inclusive' offering is very confusing to beginners and took me the best part of the week to figure it all out. I hope this helps anyone booking, or booked. You have a blue and white card for general AI and are given a pink wrist band. This entitles you to breakfast and everything you see in the buffet restaurants, including machine hot and cold drinks, which are very watery and unappetising. Lunchtime and dinner are similar, but you may only have machine dispensed water, or pay for any other drinks. The staff try their best, but on the whole will ignore you, because they are so busy. You may want to order a drink and pay for it, but you'll have to be very bold and flag someone down. On two occasions I had my drinks menu taken from my table by the waiters, because I'd already poured myself a glass of water. I cannot fault the food. They try very hard to cater for the masses and despite most of the food being usual buffet slop and poor quality ingredients there is a lot of variety, so you should be able to pick out something you'll like. For example if you don't like the hot food there is an extensive selection of salads, breads, cheeses and cold meats. They have nice soups too.Drinks and Food Outside Mealtimes - You will get cheap local drinks and gun mixers after a long wait in the queue for the one bartender. But you will be able to order two drinks and they will be doubles, if you're a spirit drinker. So no complaints from me. The food is another story. You cannot order anything from the snack bar menu, unless you're prepared to pay for it. The snack bar itself has a tiny all inclusive 'trough' with some curled up chips and a bit of salad, cold meat and bread rolls. That's all you're getting in between meals. This hotel is very very stingy with everything. There is a 'Premium All Inclusive' Option. Which includes premium drinks and bottles mixers. Cava and bottles beer during mealtimes and that's about it. You get a gold card and a gold wristband, but it'll cost you 13 Euros a day. They have a 'Sky Bar' on the 43rd floor, but All Inclusive doesn't even gain you entry. You have to pay 15 Euros to get in and you have to book the day before and have fun finding it. Pools - Unheated and freezing cold. Even though it was a very hot week. The big rectangular one you see in the photos isn't even a swimming pool. The 'deep' end is 1.4 metres and couldn't drown a kitten. The pool bar is mostly closed. It occasionally opens for the last part of the afternoon. Entertainment. - Be warned. This hotel is occupied by 70-80% Spanish and the entertainment is 100% geared toward that audience. On the whole I found the experience very average. Frustrating at times. The staff were only interested in the Spanish guests, because they're easier to communicate with and they've very much in the majority. I didn't feel welcome and there are far too many rules that aren't clear until you break them. An OK stay, but no return for me.

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“Lovely place shame about the staff.”

1dt time to Benidorm, what a gorgeous place.Beautiful views, very clean rooms and areas. 17th floor. Most of the staff we found miserable, at times rude and very unapproachable. This did spoil our stay somewhat. My TV had to be replaced only after my refusal to move when staff at reception refused … more

1dt time to Benidorm, what a gorgeous place.Beautiful views, very clean rooms and areas. 17th floor. Most of the staff we found miserable, at times rude and very unapproachable. This did spoil our stay somewhat. My TV had to be replaced only after my refusal to move when staff at reception refused to do anything g about it. They said ‘you’re only here for 4 nights so we can’t do anything about it!’ And of course ‘no manager is available!’ Would recommend the hotel but not the staff!!

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