Alegria Maripins

“Relaxing holiday, great location”

You get for what you pay. Went with two friends and were definitely some of the youngest people there. Rooms were clean and cute. Food was buffet style, so not 5* but edible. Drinks were incredibly strong, did all inclusive but both everything is included (on drinks with a heart next to them).... more

You get for what you pay. Went with two friends and were definitely some of the youngest people there. Rooms were clean and cute. Food was buffet style, so not 5* but edible. Drinks were incredibly strong, did all inclusive but both everything is included (on drinks with a heart next to them). I have a YouTube Channel where u show more of the hotel if you’d like to check it out @SoSophie Vlogs

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“3 star only ⭐️”

This seems like a long review but there are a lot of points to take note of. I expected after paying for a 4 star holiday to have a 4 star standard, disappointing it was not. We arrived about 11am and were advised our room wouldn’t be available until between 1-2pm. Our cases were locked in a lu... more

This seems like a long review but there are a lot of points to take note of. I expected after paying for a 4 star holiday to have a 4 star standard, disappointing it was not. We arrived about 11am and were advised our room wouldn’t be available until between 1-2pm. Our cases were locked in a luggage room across from the reception area. ROOM: When we got into our room it was well presented and clean and we had a nice view out to the beach. However there was no kettle or tea/coffee making facilities. As a 4 star hotel I would expect this to be a basic. After asking at reception we hired a kettle for €10 for the week. The toilet/shower room is a strange set up. The toilet has a privacy door that can be closed over however the shower cubicle does not. If others in the room are getting ready infront of the only mirror in the room, they are looking directly into the reflection of whoever is in the shower. Our towels were changed each day. On our first night when trying to turn the air con on it did not switch on. We tried to phone down to reception to ask for assistance. However there are no numbers documented anywhere in the room on how to phone reception. As a result we had to go back down to reception only to be informed that the air con is currently switched off. This is the managers decision and he will not be turning the AC on for at least another few weeks despite reception even stating there has been many complaints about this. This is totally unacceptable as the hotel is advertised as having Air con and meant to be 4 stars. If it’s down to the managers discretion if it’s turned on or not this should be stipulated beside the Air con information for the hotel. The air con took 3 days to be turned on. After speaking with other guests who were English they said they had complained about the AC and were given a fan despite us being told they do not have anything like that according to the manager. At the time of our holiday the hotel seemed to have a lot of German and French customers. FOOD: ALLERGIES One of our party has a bad nut allergy and on our first visit to the restaurant when trying to explain this to the lady who seemed to be the head of the restaurant it was very very difficult. I completely understand there are language barriers but we were asked was it a gluten intolerance after stating nuts. Surely Staff working in a restaurant should be aware of severity of allergies. Surely a buffet style restaurant should have foods labeled for this reason. The restaurant has a sign outside with allergens so I am unsure why they could not easily inform about appropriate foods for the person with the allergy if they claim to be able to provide the appropriate information. A jet 2 representative phoned after we phoned them to log concern re this. They advised they would be in to the hotel to speak to the restaurant staff. That night food labels were hand written for those that contained nuts. Every night after this there has been no indication if the food contains nuts or not. Clearly the restaurant was doing it that night as the rep had been in to speak to them. When asking about a tray of what looked like chicken or fish nuggets from the outside we were advised it was chicken. Please see the photo attached and make up your own mind. If you are a fussy eater or have allergies it will be difficult to dine in the restaurant. Your options are probably limited to pasta, pizza and chips aa every other food is not labelled. On the topic of the restaurant , I observed a waiter blowing his nose and then proceeding to set and clear tables….hand hygiene importance needs reviewed!! On our last full day in the restaurant there was another lady who may have been a higher up manager as all staff seemed to be more pleasant and friendly when she was about. When speaking to the hotel manager Jose about some of the above he had a very relaxed attitude to our comments. As a hotel manager I would imagine striving for as few complaints as possible is the aim and for customer satisfaction. It did not seem this way at Alegria Maripins. The hotel is apparently a no rep hotel now for Jet2. We found this out after asking at reception when the rep would be in for customers. Again as a 4 star hotel I would expect this information to be advised when checking in. Suggestion for the hotel: Put a booklet or folder in each room with local attractions/ things to see and do, reception contact number, local transport information etc The receptionist with the long hair was very helpful throughout our stay so thank you. Despite all of the above we had a nice holiday because we chose to focus on the good.

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