Apartamentos Neptuno Calella

“Clean, quiet, friendly hotel, excellent facilities, great food - perfect location”

This was a lovely, clean, friendly hotel with great food and in a quiet part of the town, within about 3 minutes walk of the beach and the shops. We had a twin room with balcony and indoor jacuzzi and stayed 5 nights half board. Positives were: Clean and spacious rooms Very comfortable beds and... more

This was a lovely, clean, friendly hotel with great food and in a quiet part of the town, within about 3 minutes walk of the beach and the shops. We had a twin room with balcony and indoor jacuzzi and stayed 5 nights half board. Positives were: Clean and spacious rooms Very comfortable beds and super comfy pillows to accommodate all types of sleepers Lovely showers with nice shampoo, conditioner, soap and moisturizing cream provided Excellent food - good variety, fresh, healthy Friendly hotel staff and good customer service Good communications prior to stay Minor niggles would be: No towel rail for hanging towels or handwashed clothes to dry, Would have been helpful to have written instructions in the room for how the lights, fan and TV worked (and we had problems turning off some of the lights), though probably reception would have helped had we asked The hotel was perfectly situated, good value, and I would definitely book there again. There were nice trails up on hillside above and around Calella which were ideal for morning runs, and there's an olympic pool about 20 minutes walk from the hotel which allows members of the public to use it.

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“Very friendly town hotel.”

Lovely town hotel, I had a single room the bed was big enough for a family of four! Very helpful and friendly staff.No charge for fridge or safe 👍.Food was very good,no proper swimming pool,two plunge pools . Short walk to shops and beach , restaurant could get busy at times had to queue a couple... more

Lovely town hotel, I had a single room the bed was big enough for a family of four! Very helpful and friendly staff.No charge for fridge or safe 👍.Food was very good,no proper swimming pool,two plunge pools . Short walk to shops and beach , restaurant could get busy at times had to queue a couple of times but not for long.

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“Should have been a 5 Star Review”

This is a great hotel also offering Spa facilities. Well situated on a quiet back street but moments away from the shopping area and bars and only a 3 minute or so walk to the beach. Food was consistently good quality and bar reasonably priced. It's the staff that make the place though and most w... more

This is a great hotel also offering Spa facilities. Well situated on a quiet back street but moments away from the shopping area and bars and only a 3 minute or so walk to the beach. Food was consistently good quality and bar reasonably priced. It's the staff that make the place though and most were excellent.Special mention to Lidia, Sheila, Joan, Xavi and alo the frontline chefs. Housekeeping was generally great however this is where it fell down also. We left the "Help sustainability don't service our room" door hanger out when we left our room on the last Wednesday of our stay. When we returned our door was open and yhe bed had been changed...also the remote control for my Amazon firestick was missing. I went to reception to explain and ask if they could check the laundry as I assumed it had been wrapped up in the removed bedding as we had left it on the bed. The guy on reception didn't apologise going out of his way to say they aren't responsible as we are provided with a safe. I explained that I wasn't complaining but explaining what had happened and that we had left the Don't service the room sign out but it had been serviced and the door left open. He really didn't seem interested and repeated that they weren't responsible. I wasn't asking them to replace it just to see if they could find it. I found it ridiculous that I was being blamed and that he wasn't interested in the lapse in gheir policy that left our door open and in reality caused the loss of my remote. He did agree to get someone to check the laundry and if it was found would bring it to the room. Which it never was. An apology and a bit of empathy would have been ace. As I said this took the sparkle off of our holiday. But again most of the staff were great and the ones named above OUTSTANDING. Thankyou

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“Booked for birthday celebrations”

Hotel booked for my 50th Birthday celebrations as a girlie break. My friends had pre booked birthday balloons and cava for our arrival but unfortunately the cava was not in the room. The room was OK size for 3 women sharing, but unfortunately over the stay the room was not cleaned, toilet room r... more

Hotel booked for my 50th Birthday celebrations as a girlie break. My friends had pre booked birthday balloons and cava for our arrival but unfortunately the cava was not in the room. The room was OK size for 3 women sharing, but unfortunately over the stay the room was not cleaned, toilet room replenished or dirty glasses removed. The beds were made made each day and bins emptied. The hotel facilities were stunning and the roof top pool was a joy to use. The staff were very welcoming and so friendly, Sunny in the bar was my favourite, he was so cool and brilliant bar tender. I would have given a higher rating but I've thing left a bitter taste to the whole experience. Before arriving at the hotel, we booked a gold drinks package (€200 for 30 drinks, great value I'd say) during our stay, the hotel managed the number of drinks remaining on the package, but on the second last day, we asked several times if we could have the current tally, but due to an IT issue, the number could not be given straight away but would be confirmed later. Sunny reassured me we still had 5 drinks left to consume. After being out during the day, our room keys were cancelled, as a result we had to go to reception to reactivate our keys, that allowed the reception staff to alert the manager we were back in the hotel. The manager then approached my party and asked to speak with us. This is where we were alerted to being 14 drinks over our package, and told she would do us a good price for the extra drinks. I didn't accept this and insisted on seeing the proof of this over ordering. What came to light a few hours later, duplicate tickets had been put through for our orders and rather than 14 over, we were in fact 5 under. No apology was offered and still left feeling we had tried to cheat the hotel. So disappointed!

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