Pestana Promenade Ocean & Spa Resort

“Outstanding 10/10”

Outstanding customer service from all the staff, nothing was too much trouble. We were made to feel so welcome and our stay was memorable for so many reasons. The SPA facilities were great as were the outdoor pools. There was a huge variety of food at breakfast and dinner. The hotel itself is imma… more

Outstanding customer service from all the staff, nothing was too much trouble. We were made to feel so welcome and our stay was memorable for so many reasons. The SPA facilities were great as were the outdoor pools. There was a huge variety of food at breakfast and dinner. The hotel itself is immaculate, very modern and clean. Highly impressive overall! My only small issue was the pillows were very hard and uncomfortable. Thank you so much to all those that work so hard to provide us guests with an amazing experience.

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“Lovely very friendly hotel. Beautiful position by the sea.”

We arrived late evening and very tired but received a very warm welcome and equally welcome glass of wine. The gentleman on reception even brought our cases to our room, which was very large and comfortable with a balcony overlooking the pool and the sea. Everything was spotlessly clean. We stayed … more

We arrived late evening and very tired but received a very warm welcome and equally welcome glass of wine. The gentleman on reception even brought our cases to our room, which was very large and comfortable with a balcony overlooking the pool and the sea. Everything was spotlessly clean. We stayed 10 nights and bedding and towels were constantly changed by a very smiley and hard working member of housekeeping. All staff were friendly and helpful. We only had bed and breakfast but what a treat eating outside overlooking the sea. Food choice at breakfast was excellent and constantly being replenished. Waiters friendly and efficient. Pool area was lovely with nice views and surrounded by palm trees. Saving of sun beds not allowed so all very relaxed. Very clean and tidy. Music some evenings but nothing to disturb other guests. For a largish hotel it still had a very personal feeling. Delilia the customer relations manager was extremely helpful, answering queries and booking restaurants. There were plenty of restaurants within walking distance of tge hotel. Noticed guests with mobility scooters and walking sticks so good to know all people are catered for. Bus stop just outside hotel so apart from walking into Funchal there is good transport available. We loved our stay here.

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“Over rated hotel for the price.”

Way way over rated hotel. At best this is a Best Western in US standards. The shower was no bigger than an old time phone booth. Staff at the bar were rude and impatient. The hotel is in desperate need of updates. On the positive side, the location is great and the pools are nice. So many other h… more

Way way over rated hotel. At best this is a Best Western in US standards. The shower was no bigger than an old time phone booth. Staff at the bar were rude and impatient. The hotel is in desperate need of updates. On the positive side, the location is great and the pools are nice. So many other hotel options to choose from.

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“Disappointing hotel”

Our stay at Pestana Promenade was not as positive as we would have liked. Whilst we agree in the main that the staff worked very hard, we felt there was a great deal lacking about our stay. We did raise all issues locally , however, we felt we should share our thoughts about the room and pool area… more

Our stay at Pestana Promenade was not as positive as we would have liked. Whilst we agree in the main that the staff worked very hard, we felt there was a great deal lacking about our stay. We did raise all issues locally , however, we felt we should share our thoughts about the room and pool area. The quality of the mattress is very poor, its either old or cheap I’m not sure which, it was like sleeping on a jelly with your head on a rock. Housekeeping tried to help by using a mattress topper, however this didn’t alleviate any issues for us. Pillows were replaced for slightly less rock type. I understand new mattresses are being rolled out soon. The room was lacking , mini bar had a single small bottle of complementary water that required a bottle opener, there wasn’t one. The bathroom clearly in need of updating , the housekeeper left just one flannel for 2 people. Towels were poor quality and shower isn’t great. 2 mornings of no water wasn’t helpful for toilet flushing . The location of our room wasn’t very desirable as it was just 3 rooms from the end of the oceanside part of the hotel. With local children screaming all night in the crèche and floodlit tennis courts, I realise nothing can be done. It made sitting outside in the evening not relaxing The balcony furniture resembled a dining chair, on closer inspection it was plastic and I have honestly never seen such odd outdoor furniture, again not comfortable at all ( not that we could sit out for long as mentioned). The pool loungers are very old, hard plastic with mesh, no comfy mattress here. They are a bad design and when it’s hot naturally the plastic moulding is very hot to touch! The pool area is rather dangerous , there appears to be no anti slip design as I watched a number of people slip and fall. The pool wasn’t clean, after 4 days I did complain that the interior of the pool and the pool furniture was very grubby. This prompted daily hosing down, although pool still remained unclean for the duration. Most people we met here had stayed multiple times, and had timeshare type of accommodation. The evening buffet initially seemed a small offering, but actually it had many choices, once we looked closer, our favourite was fisherman’s night! The staff here are all mainly hard working I realise the shortcomings in hospitality, leave staff to work longer shifts than perhaps they normally would. The staff were all helpful and nice. It isn’t a hotel that we would return to. Although we would return to the island, the climate is wonderful.

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