Pestana Promenade Ocean & Spa Resort

“Pestana Promenade whilst a good resort needs some TLC and updating”

I adore Madeira and have stayed at Pestana Promenade many times, always enjoying my stay. However, during my visit in November, I noticed some issues at the resort. The property has started to look quite tired and dated, with cracks and chips in the furniture. The large jacuzzi, which I have always… more

I adore Madeira and have stayed at Pestana Promenade many times, always enjoying my stay. However, during my visit in November, I noticed some issues at the resort. The property has started to look quite tired and dated, with cracks and chips in the furniture. The large jacuzzi, which I have always loved, has become very shabby, with loose railings and cracks in the paintwork. This does not befit a 4-star resort. Attention to these details matters, and it is increasingly noticeable with the paintwork cracks and rust. Pestana Promenade needs some TLC. Even a bit of painting and ensuring the railings/bars in the jacuzzi are secure would make a world of difference.

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“Nice hotel next to awful children's trampoline park”

This is our third time at this hotel we mentioned this at check in and didn't even get a "welcome back". Unfortunately our room was a little too near the dreadful children's trampoline park next door. The screaming (and I mean screaming) of children was awful. 4-6 pm most evenings and all day Sat… more

This is our third time at this hotel we mentioned this at check in and didn't even get a "welcome back". Unfortunately our room was a little too near the dreadful children's trampoline park next door. The screaming (and I mean screaming) of children was awful. 4-6 pm most evenings and all day Saturday. We mentioned this to be told we weren't the first to complain but nothing was done, just a shrug of shoulders. We're back in Madeira in March but sadly trying a different hotel.

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“Over rated hotel for the price.”

Way way over rated hotel. At best this is a Best Western in US standards. The shower was no bigger than an old time phone booth. Staff at the bar were rude and impatient. The hotel is in desperate need of updates. On the positive side, the location is great and the pools are nice. So many other h… more

Way way over rated hotel. At best this is a Best Western in US standards. The shower was no bigger than an old time phone booth. Staff at the bar were rude and impatient. The hotel is in desperate need of updates. On the positive side, the location is great and the pools are nice. So many other hotel options to choose from.

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“Disappointing hotel”

Our stay at Pestana Promenade was not as positive as we would have liked. Whilst we agree in the main that the staff worked very hard, we felt there was a great deal lacking about our stay. We did raise all issues locally , however, we felt we should share our thoughts about the room and pool area… more

Our stay at Pestana Promenade was not as positive as we would have liked. Whilst we agree in the main that the staff worked very hard, we felt there was a great deal lacking about our stay. We did raise all issues locally , however, we felt we should share our thoughts about the room and pool area. The quality of the mattress is very poor, its either old or cheap I’m not sure which, it was like sleeping on a jelly with your head on a rock. Housekeeping tried to help by using a mattress topper, however this didn’t alleviate any issues for us. Pillows were replaced for slightly less rock type. I understand new mattresses are being rolled out soon. The room was lacking , mini bar had a single small bottle of complementary water that required a bottle opener, there wasn’t one. The bathroom clearly in need of updating , the housekeeper left just one flannel for 2 people. Towels were poor quality and shower isn’t great. 2 mornings of no water wasn’t helpful for toilet flushing . The location of our room wasn’t very desirable as it was just 3 rooms from the end of the oceanside part of the hotel. With local children screaming all night in the crèche and floodlit tennis courts, I realise nothing can be done. It made sitting outside in the evening not relaxing The balcony furniture resembled a dining chair, on closer inspection it was plastic and I have honestly never seen such odd outdoor furniture, again not comfortable at all ( not that we could sit out for long as mentioned). The pool loungers are very old, hard plastic with mesh, no comfy mattress here. They are a bad design and when it’s hot naturally the plastic moulding is very hot to touch! The pool area is rather dangerous , there appears to be no anti slip design as I watched a number of people slip and fall. The pool wasn’t clean, after 4 days I did complain that the interior of the pool and the pool furniture was very grubby. This prompted daily hosing down, although pool still remained unclean for the duration. Most people we met here had stayed multiple times, and had timeshare type of accommodation. The evening buffet initially seemed a small offering, but actually it had many choices, once we looked closer, our favourite was fisherman’s night! The staff here are all mainly hard working I realise the shortcomings in hospitality, leave staff to work longer shifts than perhaps they normally would. The staff were all helpful and nice. It isn’t a hotel that we would return to. Although we would return to the island, the climate is wonderful.

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