Pestana Ocean Bay - All Inclusive

“Fantastic hotel and location”

Not big on reviews but felt this should be said. We stayed at this hotel for 14 nights this June. Although there were many reviews regarding its dated appearance. We found it a lovely and charming place. We would recommend this place to anyone. Positives: -Staff were generally friendly and he... more

Not big on reviews but felt this should be said. We stayed at this hotel for 14 nights this June. Although there were many reviews regarding its dated appearance. We found it a lovely and charming place. We would recommend this place to anyone. Positives: -Staff were generally friendly and helpful. They sent us a cheeseboard whilst we were there, and a few nights before we left, sent us a small bottle of Madeiran wine to say thank you. -Food was good, lots of fresh fruit and variety. They made a point of asking for allergies etc. -It was nice to be able to have dinner outside on the terrace looking over the sea. -Previous reviews had complained about pigeons being a pest but almost every meal there was a hawk handler and the pigeons quickly disappeared. -Funchal was an easy walk from the hotel but far enough away from the hustle and bustle. -The gardens were beautifully maintained. Pool was nice. No fighting over sun loungers. Winner. -Staff appeared to care about the place. -Despite its "dated" appearance thos hotel has amazing views from the rooms and is a stones throw away from the beach (albeit stone beach) which is lovely. It's also a shirt walk from the rock pools and a sandy beach. There are no negatives as such, probably more things that would have been nicer or could be changed. -Food was good but one occasion burgers were still raw and cold inside. But this was a one off. The food was very good overall. Especially Madeira themed night. - Unless we read reviews, we wouldn't have known there is a restaurant meal at a sister hotel included. It would be nice to be told on check in. -There is a QR code that you can scan that takes you to a Google drive but it's not particularly user friendly. -It would be nice if there was a designated smoking area especially during meal times. But that's one of those things. This is a great location, with great staff and we'd decided we would happily go back here instead of bigger, more modern and busier hotels. Love this place and loved Madeira.

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“Very much worth while going there”

Accommodation, pool/Sauna, variety and quality of food very good. Some people of the room service and of clearing the tables in the restaurant seem not to be happy doing their job. But most of the staff members are very, very friendly: especially CARLA (the guest service manager), Isabel, Sarah,... more

Accommodation, pool/Sauna, variety and quality of food very good. Some people of the room service and of clearing the tables in the restaurant seem not to be happy doing their job. But most of the staff members are very, very friendly: especially CARLA (the guest service manager), Isabel, Sarah, Beatrice and Mariana at the reception; Irene, Noemia, Manuela, Sandra and Duarte at the restaurant. Even individual requests were met . THANKS ! room 728, Dr. Balke and wife

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“Suggestion of non smoking areas outside so everyone can enjoy the outdoor space”

All good except for the lack of no smoking areas outside. As a non smoker I felt unable to sit at the outside tables and eat my food or enjoy my food for fear of people smoking next to me. Not nice or polite when you are eating. My suggestion that there should be designated outdoor areas where no... more

All good except for the lack of no smoking areas outside. As a non smoker I felt unable to sit at the outside tables and eat my food or enjoy my food for fear of people smoking next to me. Not nice or polite when you are eating. My suggestion that there should be designated outdoor areas where non smokers could sit and enjoy a smoke free environment. The same goes for sunbeds have a designated area for non smokers. That way everyone gets to enjoy the outside space.

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