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“Couples holiday”

Had a lovely 4 days here, then flew over to Gran Caneria. Lovely hotel seems like its been recently modernised. Staff were very friendly. There's 2 parts to this hotel, connected by a small bridge. It's well planned put. Lovely rooftop bar & pool, then across the bridge to another pool, ocean (no b… more

Had a lovely 4 days here, then flew over to Gran Caneria. Lovely hotel seems like its been recently modernised. Staff were very friendly. There's 2 parts to this hotel, connected by a small bridge. It's well planned put. Lovely rooftop bar & pool, then across the bridge to another pool, ocean (no beach) steps down into the sea. Also there restaurant. Breakfast is lovely with plenty of choice. Nice walk along the front to main town of Fanchal. Would highly recommend.

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“Unfortunately, I want to forget staying here, but not funchal! ”

I booked this place after a highly anticipated plan to visit Maderia. I booked via a third party platform, and the room was pretty expensive but thought it would be a treat. All was fine, I went ahead and booked flights and thought everything was fine with my hotel booking until the confirmation ca… more

I booked this place after a highly anticipated plan to visit Maderia. I booked via a third party platform, and the room was pretty expensive but thought it would be a treat. All was fine, I went ahead and booked flights and thought everything was fine with my hotel booking until the confirmation came through. Unfortunately, the room had the wrong guests occupancy on there, despite me choosing this on the third party booking platform. The hotel point blank refused to help, until after several discussions on the phone they finally did, but gave me a strict deadline to pay nearly half of what I'd already paid to have to have the correct occupancy on the booking reflected, (mind you I had the correct number of beds on the booking - two). I felt I was taken hostage. Either pay or lose the opportunity to add later. They also gave me the wrong costs initially. Saying it was less than 100 euros but in fact they wanted close to an extra 500 euros. I didn't have any high expectations for this hotel after this initial encounter. Believe me, if I could have cancelled with a full refund, I would have. It is disappointing, as this is supposed to be part of the Savoy group, and they're pretty renowned, so had high expectations of excellent service. Regarding transport to tye hotel, they will charge about 45 euros for arranging the taxi to collect from airport but if you don't ask they don't tell you about a very convenient bus service that drops you off nearby, that only costs you 6 euros pp. I did not want to spend any more money in addition to what I already did for the room, as I didn't want them getting any more money from me. So I am not sure what breakfast and dinner or lunch was like in their main restaurant. However, I did eat at their poolside restaurant after an excursion as we just wanted to relax by the pool without going out to eat. The food was expensive and forgettable. Tasted of nothing. But the staff were lovely and friendly. Taking me back to the hotel reception staff. It was hit and miss. Upon check in the women greeting us were just bloody rude. Couldn't be more unhelpful if they tried. You have to ask question upon questions, because they just don't have the initiative to tell you unless you ask questions. E. G., "can you recommend a good place to eat?". They'll give you list. But don't think to mention what food type it is or where the restaurants are located. We had one particularly unfriendly woman serve us on a couple of occasions and she was so judgemental in my opinion. She really looked and sounded like she didn't want to even look or speak to us. The rooms are OK but the bathroom has no ventilation and it stinks so mouldy and of damp. As does the reception area. So mouldy and smelly, and I was surprised to read this hotel is new. New and it absolutely stinks the way it does! The clientele here are of mixed ages. The hotel is a short walk from town and old town. About 25 mins but it is a nice walk along the sea front. I don't think I could recommend or stay here again if I wer to visit Funchal again. The staff were just too off putting and the overall experience with the booking itself and their refusal to help. What makes matters worse was I paid for a twin bed, but they gave me a double bed and when I asked them about this, they basically just had the cleaners make up the double bed with two bed sheets and covers... This isn't a twin bed. I asked for another room. After the lady pretended to look on the system, she said no. The gentleman we encountered at front desk on a couple of occasions couldn't of been more different from the unhelpful woman. He was very helpful and friendly. The hotel itself is so dark. They have really stupid lighting and if you're colour blind, well it is going to be difficult making anything out. They do throw parties what stemmed like very other night and it gets loud. We did ask for a higher floor upon check in and was again just told no.

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“Style over substance”

Possibly deserves a 4* but so many little gripes. I start off by saying we’re probable the wrong demographic group for the hotel but we should not feel so out of place . Also the staff are lovely and very attentive. There is rap music throughout the hotel at all times. I have a very eclectic tas… more

Possibly deserves a 4* but so many little gripes. I start off by saying we’re probable the wrong demographic group for the hotel but we should not feel so out of place . Also the staff are lovely and very attentive. There is rap music throughout the hotel at all times. I have a very eclectic taste in music but enough is enough. Whether you are in reception, in the lift or trying to relax by the pool (which is lovely) you cannot get away from it. Breakfast is adequate but no more. The evening meal menus are unusual and limited with no hint of Portuguese cuisine. Rooms have no wardrobes, with just an open rail and a single drawer - certainly not enough for a couple staying a week. Door to the shower, bathroom and toilet are all glass so no privacy. Hardly any of the necessities you would expect in a bathroom - one cotton bud doesn’t go far! We only accidentally found there was a pool on the roof as there was no information given on check in. Such a shame as everywhere clean and modern but as the heading says ‘ style over substance ‘

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“Lovely sea views. Room/food perfectly OK. Gives a mean image with additional charges (tea/coffee, room service)”

Hotel is only 3 years old so still looks smart! . Although marketed as a "young persons hotel" the guests were of every age. Location is good, one of the closest hotels to the city centre and not in the "hotel village." where most high rise hotels are situated. Taxi to centre/cable car is 8 euros.… more

Hotel is only 3 years old so still looks smart! . Although marketed as a "young persons hotel" the guests were of every age. Location is good, one of the closest hotels to the city centre and not in the "hotel village." where most high rise hotels are situated. Taxi to centre/cable car is 8 euros. Ask for higher floors, gives a better view over the sea. Room was adequate size, bathroom (shower not bath, a good point) rather small. But very little storage, with open hanging spaces (hate those). Twin beds were fine. Cleaning was good. Kettle. Breakfast was average spread, hot and cold available. Poached eggs came out very vinegary. Lunch and dinner are in another restaurant. You have to go outside to get to it, tough if it rains. Menus didn´t change during the week. Staff very helpful. Grasshopper poke bowl being an unusual and tasty addition! Tuna and salmon pokes OK. Watch out, an optional 10% service charge is automatically added to the bill. Sea swimming possible off the concrete jetty as a complement to main pool and the top floor shallow pool. Drawbacks: the very steep hill at the front makes walking to the nearest shops and bars an effort. The noise from the air conditioners of the hotel (and the neighbouring ones) is very loud overnight if you leave the windows open for fresh air. Biggest moan: days before arrival an email promised "upgrades". Nothing of the sort. A "chance" to pay 5 euros a day for tea/coffee. to rent dressing gown/slippers (which must not taken out of the hotel), to buy some mini plastic ducks. Not upgrades but a sales pitch. Room service was limited and there is a 10 euro charge. Don´t trip over the robot hoover on the ground floor.

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