Hotel Cascais Miragem

“We could not have chosen a better hotel to celebrate a special birthday, anniversary & med school graduation! Perfect!”

Received an email this morning asking for ways to improve the hotel's service. Nothing! 100% EXCELLENT from check-in to check-out! Importance to my family in this order: 1) Cleanliness - 10 2) Staff politeness/attentiveness - 10 3) Breakfast - 10 4) Location access - 10 5) Beach access - 10 6) On-s… more

Received an email this morning asking for ways to improve the hotel's service. Nothing! 100% EXCELLENT from check-in to check-out! Importance to my family in this order: 1) Cleanliness - 10 2) Staff politeness/attentiveness - 10 3) Breakfast - 10 4) Location access - 10 5) Beach access - 10 6) On-site amenities - 10 Special shout out to: Alex & Durante whose smiles and willingness to help with anything greeted us daily; the exceptional front-desk and housekeeping (twice daily) staff; and the wonderful spa staff! God willing, we'll be back!

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“Great and relaxing stay in Cascais”

We had a great and relaxing stay at this hotel and would easily stay here again. Some observations * The hotel has an enormous and inviting lobby area * We stayed in a 2-room suite which turned out to be amazing and very convenient for a family with 2 teens. The suite had a big separate living roo… more

We had a great and relaxing stay at this hotel and would easily stay here again. Some observations * The hotel has an enormous and inviting lobby area * We stayed in a 2-room suite which turned out to be amazing and very convenient for a family with 2 teens. The suite had a big separate living room, a dedicated walk-in closet room, two bedrooms, two bathrooms (one of which had a beautiful view over the outdoor pool and the coast line). * The suite had an almost oversized wrap-around balcony with artificial turf floor and a stunning 180 degree view of the entire coast. * The hotel is separated from the shore by a major road and train tracks but it’s really easy to get to the water and Cascais beach by way of a nearby pedestrian underpass. Walked into old-town Cascais several times with ease. Despite the road and the train being nearby, it was very quiet in our rooms. * Beautiful outdoor pool area. The pool wasn’t super warm but workable. * The breakfast buffet was extensive and of great quality. Lots of outdoor seating adjacent to the pool area which makes for a relaxing breakfast experience. * There’s a somewhat peculiarly-shaped, yet really enjoyable, indoor pool with various jets and bubblers, as well as a smaller family pool, a sauna, steam room, plus a small salt whirlpool that was out of order during our stay. * There’s an absolutely vast gym area in the hotel building that is its own independent operation but can be used by hotel guests. We didn’t wind up using it, but it looks like you can find everything down to water gymnastics. * It’s easy to pull up to the hotel by car in a dedicated area outfront with convenient parking in an attached garage. * The staff were extraordinarily friendly throughout.

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“A pleasant stay”

We booked three deluxe rooms for ourselves, our son and his girlfiend and our son's friend (who our son was running the Lisbon marathon with). A bit disappointed that the rooms were on a low floor (4th) and varied significantly in outlook (they all had sea views, as advertised, but two views were b… more

We booked three deluxe rooms for ourselves, our son and his girlfiend and our son's friend (who our son was running the Lisbon marathon with). A bit disappointed that the rooms were on a low floor (4th) and varied significantly in outlook (they all had sea views, as advertised, but two views were blocked by palm trees). One of the rooms was also tucked in a corner and didn't have the full width windows the other rooms had. We found the bed too hard for our liking. That said, the spa is excellent, and, if you're a gym fan, you can use the Holmes Place gym in the same building (at no extra charge). The breakfast buffet was also plentiful and included everything you'd expect. Lunchtime buffet was good too but there's only a relatively small restaurant in the evening or a bar menu. That might, however, be a function of the huge number of restaurants in Cascais, about 10 minutes walk away (indeed we ate at two ourselves). The staff were all pleasant and helpful.

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“Disappointment - limited customer understanding”

We booked this hotel for the indoor pool which looks lovely in videos - sadly we never gained access. The pool was shut for ‘maintenance’ which was a huge disappointment. Outdoors was not warm and the Holmes Place alternative next door is a regular club which was absolutely mobbed with people, fami… more

We booked this hotel for the indoor pool which looks lovely in videos - sadly we never gained access. The pool was shut for ‘maintenance’ which was a huge disappointment. Outdoors was not warm and the Holmes Place alternative next door is a regular club which was absolutely mobbed with people, families with children on the Saturday morning and yet sold as a viable equivalent alternative to the serenity of the hotel pool. We spent more than 2 hours with the duty manager to receive a 15% discount on our stay - honestly our main exercise is in the pool so the whole purpose of being at this hotel was diminished. Be careful of this bait and switch - the serenity and cleanliness of a dedicated hotel pool cannot be matched by a club open to the local population. The receptionist told me I had been informed 6 days before my arrival which was not so as evidenced by the date of the e mail I did receive once already working in Portugal - too late to change my reservation. The duty manager clearly had limited powers of negotiation and resolution and said if we spent money on food in the hotel we could do so with a 10% discount. At over £1000 for three night B&B and being deprived of the main ‘in hotel’ draw for us we would not spend more money. Pluses - room was nice as were the staff - but for us with no indoor pool such a disappointment. A spoiled getaway for us despite being in beautiful Caiscais.

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