Pousada Forte Da Horta - Historic Hotel

“Great location, nice views”

This property is a 16th century fortress repurposed as a hotel. Our room had a view of the harbor and it was very entertaining watching the yachts come and go. Our room (#106) was large enough, nothing fancy, but had a relatively large balcony with table and chairs. The bathroom was a little t… more

This property is a 16th century fortress repurposed as a hotel. Our room had a view of the harbor and it was very entertaining watching the yachts come and go. Our room (#106) was large enough, nothing fancy, but had a relatively large balcony with table and chairs. The bathroom was a little tight. Our room had air conditioning which we used only at night. There has been some……. to the room and bath, …..: Service at the front desk was good, especially from Ricardo. The breakfast buffet was decent and they will make made to order entrees even though they don’t promote the service. There are some shortcomings. Twos. 1. While in our bathroom we could clearly hear conversations from the bathroom in the room directly above us and also noise from doors shutting, closets closing etc. in adjacent rooms and 2. the WiFi connection and throughput from our room was inconsistent. Also, there was quite a bit of mold in our bathtub - a pet peeve of mine. But in all, a great location and decent hotel.

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“Beautiful location”

Very good location in the middle of the town and Harbour. The rooms were clean, nicely decorated and had a great view towards Pico and the Harbour. You felt the old Pousada but in a positive way, combined with airconditioned rooms and an outdoor pool Wochenende enjoyed.

“Lovely location, building and room but far more attention needs to be given to customer service.”

Stayed here for 4 nights and were taken aback by the fact that during our stay the dining room was shut in the evenings. We were advised we could have lunch but we were on a walking holiday and out all day. We were further disappointed by the news that on the Saturday breakfast had to be taken in o… more

Stayed here for 4 nights and were taken aback by the fact that during our stay the dining room was shut in the evenings. We were advised we could have lunch but we were on a walking holiday and out all day. We were further disappointed by the news that on the Saturday breakfast had to be taken in our rooms due to wedding preparations which seem to take over all the hotel. Initially we were advised that we would have a list of breakfast items to chose from and we could have use of the pool. However come the breakfast it was a basic bread roll, pastry and cake breakfast and coffee was black. Milk and fruit were eventually provided when I requested them. If the pool was really open we would have had to have swum in front of all the wedding guests who were sat at the tables for hours. It was clear that the staff on reception were not giving us the full story and there seemed very few non wedding guests in the hotel. We were very annoyed about this as it was our 40th wedding anniversary that day. It was also awkward when we came back to our room mid morning in our walking gear to come across the bride and her father in the corridor outside our room sorting out her train before going to the chapel which was directly infront of our balcony. We were given a complimentary bottle of wine and cheese board late that evening as a goodwill gesture but only after constant complaining on my part. On a positive note normal breakfasts were outstanding and could be eaten poolside looking across to Pico. Our room was beautiful as was the rest of the hotel.

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