Tivoli Marina Vilamoura Algarve Resort

“Fantastic Spa”

I have been lucky to travel a lot and enjoy the use of spas and their massages but this experience was the best and thanks to the staff of Fabio, Tamara, Vanessa and my masseuse Wyan. The facilities are fantastic and the ambience is spot on to allow a visitor to totally relax.

“The most incredible holiday. 5*!”

We booked a very last minute break, as we knew the area and had always admired this hotel when in the Marina. We were most definitely not disappointed. The Hotel is honestly incredible. The food, the service, the quality of everything was truly wonderful. The pool area, sunbeds and bar are amazing … more

We booked a very last minute break, as we knew the area and had always admired this hotel when in the Marina. We were most definitely not disappointed. The Hotel is honestly incredible. The food, the service, the quality of everything was truly wonderful. The pool area, sunbeds and bar are amazing and with the bonus of direct access to the beach and beach club. I would go back now if I could! We really had the most amazing holiday as a family of 5 and we will certainly return. Highly recommended.

less

“Excursion to Algarve”

Excellent overall stay. We enjoyed the spaciousness and comfort. Twin beds had to be converted immediately to king, which staff completed. Diana at concierge desk provided wonderful support and should be recognized. Staff made two fantastic dinner recommendations at nearby restaurants.

“Lovely stay but a couple of issues.”

This is a long post but I am giving as much detail as possible for future guests to know what to expect and maybe the Hotel to take a couple things on board for improvement. We stayed for a week from 2nd November, we had room 810. We opted for a premium sea view room as I love to watch the sunsets … more

This is a long post but I am giving as much detail as possible for future guests to know what to expect and maybe the Hotel to take a couple things on board for improvement. We stayed for a week from 2nd November, we had room 810. We opted for a premium sea view room as I love to watch the sunsets and they did not disappoint, the views and sound of the waves were lovely and relaxing. The room was spacious and had plenty of decent amenities, dressing gowns and slippers provided. After reading some reviews prior to going I thought I would touch on our personal experiences.. Coffee! Those tiny little sachets provided, so my husband took a small pot of his fav jar of coffee and used that, there is a Nespresso machine with plenty of pods provided, we were not charged for using more than 2 a day and they were replaced every day. Free water and soft drinks in mini bar which were replaced every day, but you have to pay for chocolate, snacks and alcohol. A large bottle of still water on the side replaced every day. Milk...2 tiny pods provided per day, fortunately I drink coffee without milk but my husband likes a milkier coffee and those 2 pods were not enough for him for one cup let alone two. So he purchased a carton of milk and left it in the fridge and used that each time. I understand it's frustrating but you can just grab yourself a carton and have as much as you like. Shower gel, shampoo conditioner, hand wash body lotion provided, smelt nice enough. Couple of toothbrushes and a razor too which could be helpful if needed. As usual never enough hangers provided but the to be fair the wardrobe and storage space is ample, loads of drawers and a couple of shelves, the hangers do double up for trouser hanging with the clips which is handy. Safe provided. The bed was very comfortable but for some reason we had a slightly smaller bed than what I had seen in some photos online that seemed to be the norm, not the super king size we were expecting. Bedding was clean, but pillows!! They were feather and when you laid your head on them they literally sank so your head was so flat on them, tried adding another which was incredibly uncomfortable, we knew after night one it was no good, but we had to pay €25 each for a better one that was still not great, for what you pay to stay in this hotel we were not impressed. A good night's sleep is one of the most important factors of any hotel stay, and unfortunately the pillow issue did not help provide that for us, and on that note.. we barely had any decent sleep the whole week due to the air conditioning not working correctly the majority of the week, and one night the balcony light been on all night illuminating the room. After speaking to reception about the light it didn't happen again. As for the air con we spoke to someone on a few occasions throughout the week and each time someone went to the room and 'did something ' and yet again that night it wasn't working. It took until the last time which was the end of the holiday before it made a slight difference, there is obviously an issue with that room as it's been mentioned before on here, it was just too warm.and very uncomfortable, I would not want to be in that room when the weather is much warmer. Housekeeping were great, room was always cleaned really well, turn down service at night was nice. Reception staff were helpful and cheerful, I needed some cotton and a needle as I had a button that needed sewing back on, within 5 mins there was one delivered to my room. Breakfast was fantastic, there is a lot of choice of all sorts of food and a great egg station, you would struggle to not find something you liked, it was all fresh and presented really well and very clean in the whole area. The staff were lovely and helpful. Pool bar was not as great, the food we had was not nice and it's overpriced. The staff were lovely though and they make a lovely cappuccino. The whole area is clean and the gardens are pristine and lovely and well taken care of. The indoor pool area is really slippery and I witnessed a few people slipping as they were walking round to get to the beds or walk out, including myself. The water had a slimey film on the surface which I imagine is from the people that hadn't washed off the suncream before getting in. We didn't use the spa, but did use the changing room after checkout as we had a later flight, it was spotless and a lovely large cubicle with walk in shower which made life easier with somewhere to freshen up. The cocktail bar.. fabulous cocktails, seemed reasonably priced for how lovely they were and the staff were great. Peppers restaurant.. We had been looking forward to this for weeks and weeks, it was going to be our 'treat meal' the food is lovely and you cannot say the quality of the meat is not good and it was cooked perfectly, but sadly our evening there was not as expected, the staff were OK but one particular gentleman was rude and standoffish and seemed almost irritated that my Husband only wanted a glass of wine not a bottle and that i didnt want wine at all! It just made us feel a bit intimidated and uncomfortable. We initially declined the bread while we waited until the waiter told us we will be waiting about 30 to 40 mins and made a joke we will be so hungry so maybe have it, so we did and literally 10 mins later the food was in front of us ! It was obviously just to get us to pay for bread, which was lovely but not needed, it put us off a bit. There was no atmosphere in the restaurant it was just a very expensive flat experience with some nice steak. We tried Rare on the marina and the food was lovely a great atmosphere and amazing helpful happy staff, yes the meat wasn't as amazing but sometimes it's the whole package you want to experience. Glee.. had some macaroons and iced coffee and it was lovely, but while there I did hear a couple of separate people complaining about how the cakes were not nice, they looked very elaborate but sickly. The Hotel hold conventions and while we were there there seemed to be a large one on for a few days, lots of people in suits and a lot of them carrying on like they owned the hotel, we really noticed it at breakfast and sadly it became manic for a couple of days and the relaxing environment that the staff try to provide was affected a lot, the majority of them male and female were arrogant and rude, we had a few instances of been in the lifts with them and so many of them were so entitled and so noisy! you don't know if there is one on when you book so you take a chance but it can make a negative difference to your stay. We would not visit the Tivoli again because of the sleep issues and also the convention situation, but yes I would recommend it for the beautiful grounds and the staff, location, cleanliness and facilities. We loved the Algarve and had a lovely holiday overall.

less