Hotel Algarve Casino

“Not really 5 star”

We have stayed at this hotel about 8 times but first time since Covid. Upon arrival we were very disappointed. We arrived at about 1.30 in the afternoon and there was no one on reception nor a concierge. We had to shout for someone from the office. The person who came out did not welcome us at all … more

We have stayed at this hotel about 8 times but first time since Covid. Upon arrival we were very disappointed. We arrived at about 1.30 in the afternoon and there was no one on reception nor a concierge. We had to shout for someone from the office. The person who came out did not welcome us at all and when we gave our names said our room was not ready until 3pm. We understand there is an earliest check in time but for a 5 star hotel you would have thought they would look at guest arrival times and try and accommodate them. We had been up for 36 hours but we were told to wait in bar and he would come and get us. Not even a complimentary coffee! However just before 4pm not heard anything so went to reception and he said he would check and lo and behold our room was now ready. Went to room and was told bags would be there, did not arrive for another 45 mins. Concierge was very helpful though and subsequently so were others on reception. The hotel has not changed much over the years but we see the effort put into maintaining it. Views amazing, gardens lovely as are pool areas etc. Rooms are good size but a bit dated now and worn (our bathroom door had a hole in it). Worst thing is the breakfast, very poor quality and choice is really only 3 star at best. They really need to look at 5 star hotels for comparison. We could not drink the coffee from the dirty looking machines it was so poor. There are a lot of new young staff and friendliness etc is like you get in a much lower quality hotel. They don’t have name badges so are probably agency workers. If it wasn’t for Jose for instance to set the standard in the restaurant then I don’t know what it would be like. The young staff at the beach bar like Leonardo and Navneet were brilliant, being welcoming and attentive and providing a great service, as did the agency person who worked at the main hotel bar and others should learn from them. There are many positives like cleanliness but our room was never made up until after about 4.15 pm each day (except our last day!) and really for 5 star all rooms should be ready by lunchtime for use by clientele. I could go on about terrible quality toilet paper and worn towels etc and filthy windows on the room corridors but I think the hotel has been cutting costs and service which is a shame as it has so much to offer. There used to be a piano player in the lounge area for instance but that has gone also( the piano is still there). I do wish they would focus on service improvement to make it feel like it deserves 5 stars as we do like this hotel very much but it just does not reach 5 star standards.

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“Dated ad Dark”

Stayed in this hotel for a week in October 2024 with seven others as part of a Golf package week. The rooms in this hotel seriously need to be updated as we were all in rooms facing the road with no balconies (we didn’t know this until we arrived and apparently hotel was fully booked so no possibil… more

Stayed in this hotel for a week in October 2024 with seven others as part of a Golf package week. The rooms in this hotel seriously need to be updated as we were all in rooms facing the road with no balconies (we didn’t know this until we arrived and apparently hotel was fully booked so no possibility to change). The rooms are very dark because of dark wood used throughout and dark tiling which feels very 1980’s and is probably there since then. We also had ants running around the bathroom/sink areas and even on the shower head. We also found an ant walking across the white bed covers one evening and we reported to reception….felt like they are well aware of the ants but fobbed us off with sending up housekeeping….which I don’t believe they did to be honest. Outdoor areas / location and pool all good but I would not recommend in general….too depressing inside when you are on your holidays.

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“Staff have been there to long and have got cheeky attitude”

The hotel is ln a good location near the beach and bars and restaurants. Breakfast is good every thing you want. But some of the staff have an attitude problem reception people in particular some of the bar staff are not very helpful. Don’t ask for ice they think you taking it to your room. T… more

The hotel is ln a good location near the beach and bars and restaurants. Breakfast is good every thing you want. But some of the staff have an attitude problem reception people in particular some of the bar staff are not very helpful. Don’t ask for ice they think you taking it to your room. They want you to get room service. 3 euros and pay for the ice would i go back probably not

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“Not a 5* Hotel”

Oh dear.......this hotel is like going back in time and in need of a massive renovation/modernisation. The reception was nice but the room was questionable. A small bed, patio door didn't lock and the bathroom smelt. The spa has to be reserved and you have to pay an additional fee. Much better … more

Oh dear.......this hotel is like going back in time and in need of a massive renovation/modernisation. The reception was nice but the room was questionable. A small bed, patio door didn't lock and the bathroom smelt. The spa has to be reserved and you have to pay an additional fee. Much better hotels in the area which are 4* rated. Staff were great.

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