Ukino Palmeiras Village

“CLEAN BUT ACCESS TERRIBLE”

This hotel is really clean. You couldn't fault it but what really let's it down is it's access for anyone who cannot walk far. There are ramps and stairs to get down to the two of the pools but the one's with slides and bits for children to play on are down ramps and stairs again. No lift to the… more

This hotel is really clean. You couldn't fault it but what really let's it down is it's access for anyone who cannot walk far. There are ramps and stairs to get down to the two of the pools but the one's with slides and bits for children to play on are down ramps and stairs again. No lift to the bottom to get down there. The main entertainment wasn't until 10:00pm and was down where these pools were. Again no access if you had problems walking. Also, some of the entertainment wasn't really for children to watch as one had a man supposed to be part of an acrobat act doing what would be considered as a drag act but with really scanty clothes and movements not appropriate for youngsters to watch. Not doing any acrobatics at all. The main town is not close but you can get a handy train outside the hotel to the local town but need to get there either really early or go later as it gets packed. The food was hit and miss and we had a free pass to the Asain restaurant but should have passed on it. We found it terrible. To go to the steak house you had to pay for it. Surprise. Surprise...

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“Average, somewhat underwhelming.”

Just about to head home after a week here as a family of 3. An honest, constructive review - in summary, a clean, but basic hotel, food and room noise letting it down, 3 star at best. Read on for details. When you walk into the hotel, it looks lovely, the lobby is spacious and there are lots of pl… more

Just about to head home after a week here as a family of 3. An honest, constructive review - in summary, a clean, but basic hotel, food and room noise letting it down, 3 star at best. Read on for details. When you walk into the hotel, it looks lovely, the lobby is spacious and there are lots of places to sit and relax. It is quite a big hotel, so be prepared to get your steps in. The room - this was one of the biggest let downs. The room itself was fine; clean and comfortable enough although my husband didn’t sleep well all week. It was 2 single beds pushed together and a sofa bed for my daughter. The walls however, paper thin. A lot of the time I felt like the neighbours were actually in our room it was so loud. You could hear drawers opening and closing and plugs being put into sockets, amongst chatter and stomping. The food - OK at best, I’m looking forward to going home to a bit of variety as there just wasn’t any at any meal time, and some of the meat looked inedible and although I mostly stuck to vegetarian options as I felt it was safer, I did trial some of the more appetising looking meat on some of the days and it was fine. Chips were actually lovely though! The pools - these were cold, and a lot of the children were shivering blue (including mine) but everyone looked like they were having a nice time anyway, and you soon got used to it. Probably be very refreshing in the heat of summer. Tip: if you want a quieter pool experience, choose the top pool near the gardens. If you have children beware, this one is a little deeper. My daughter used the kids club one of the days but wasn’t particularly fussed to go again. We didn’t sample the entertainment really as we were quite tired come the evenings, we popped down one night and the pre-show dancing was questionable. Small arcade on site, very worn and some of the machines broken or not switched on. Finally, although there was a programme of activities advertised throughout the hotel, you wouldn’t know as the animation team just didn’t have any presence. Places we have stayed before you have the team walking round announcing something was about to start and they would try to get people involved.

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“Okay but wouldn’t go there again”

We have recently just come back from our family holiday where we spent a week here. To start the hotel is absolutely beautiful, staff were amazing and friendly. Cocktails were to die for. We attended a few of the entertainments on a night. We had to leave after 10 minutes on one of the nights as it… more

We have recently just come back from our family holiday where we spent a week here. To start the hotel is absolutely beautiful, staff were amazing and friendly. Cocktails were to die for. We attended a few of the entertainments on a night. We had to leave after 10 minutes on one of the nights as it was absolutely dreadful. The other two nights was okay. However, they were only speaking mainly in french and Portuguese so we couldn’t really understand anything they were saying, they did speak in small bits of English but that was about it. You could only order 2 drinks at a time and plastic cups to take away with you if you wanted to take the up to your room. The pool was absolutely freezing even on the warmest days. I had to take my little boy out the pool as he was stone cold. The food was alright, meat was either hard to chew or just mainly bone. Some of it was either too salty, bland or over cooked, so we had to leave quite a bit on our plates as it was just inedible. We also had the choice of going to one of the restaurant’s that we got for free as we booked for a week. There wasn’t much to choose from on the menu especially the kids menu, also quite small portions. There isn’t much around outside the hotel, there’s a biggish super market about a 10 minute walk from the hotel. 1 Tobacco shop and 1 shop that had the odd bits of things like crisps and chocolate etc. and all other bits were just apartments, villas and restaurants that were far too expensive. And everything else is way out of the way. We come home on the Monday and had to take my little boy to the doctors Wednesday as he contracted hand foot and mouth over there and has been poorly since.

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