Ukino Palmeiras Village

“Lovely hotel with a warm atmosphere”

We went to Ukino at the end of October as a family of 4 with the kids age 11 and 9. We were really impressed with very attentive and warm staff and very clean facilities. The food was a reasonable selection - it wasn't huge but we were staying at the end of season. It was more than enough for no… more

We went to Ukino at the end of October as a family of 4 with the kids age 11 and 9. We were really impressed with very attentive and warm staff and very clean facilities. The food was a reasonable selection - it wasn't huge but we were staying at the end of season. It was more than enough for non-fussy eaters for our 5 night stay. The kids club activities were great, it isn't run throughout the day like hotels we've stayed at before but again, maybe that was due to end of season. Evening entertainment was reasonable but very late, by the time the kids, my youngest in particular, had adjusted her routine to staying up that late we were going back to the apartment - so we didn't see most of the shows. I liked the no smoking policy although some guests didn't respect that and didn't seem to be challenged. Slides were fun, pools were so cold I only jumped in once, kids stuck to the splash pool. Loved the little land train, and the boat trips from Albufeira a definite recommendation - getting an Uber quick and easy with the app.

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“CLEAN BUT ACCESS TERRIBLE”

This hotel is really clean. You couldn't fault it but what really let's it down is it's access for anyone who cannot walk far. There are ramps and stairs to get down to the two of the pools but the one's with slides and bits for children to play on are down ramps and stairs again. No lift to the… more

This hotel is really clean. You couldn't fault it but what really let's it down is it's access for anyone who cannot walk far. There are ramps and stairs to get down to the two of the pools but the one's with slides and bits for children to play on are down ramps and stairs again. No lift to the bottom to get down there. The main entertainment wasn't until 10:00pm and was down where these pools were. Again no access if you had problems walking. Also, some of the entertainment wasn't really for children to watch as one had a man supposed to be part of an acrobat act doing what would be considered as a drag act but with really scanty clothes and movements not appropriate for youngsters to watch. Not doing any acrobatics at all. The main town is not close but you can get a handy train outside the hotel to the local town but need to get there either really early or go later as it gets packed. The food was hit and miss and we had a free pass to the Asain restaurant but should have passed on it. We found it terrible. To go to the steak house you had to pay for it. Surprise. Surprise...

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“Average, somewhat underwhelming.”

Just about to head home after a week here as a family of 3. An honest, constructive review - in summary, a clean, but basic hotel, food and room noise letting it down, 3 star at best. Read on for details. When you walk into the hotel, it looks lovely, the lobby is spacious and there are lots of pl… more

Just about to head home after a week here as a family of 3. An honest, constructive review - in summary, a clean, but basic hotel, food and room noise letting it down, 3 star at best. Read on for details. When you walk into the hotel, it looks lovely, the lobby is spacious and there are lots of places to sit and relax. It is quite a big hotel, so be prepared to get your steps in. The room - this was one of the biggest let downs. The room itself was fine; clean and comfortable enough although my husband didn’t sleep well all week. It was 2 single beds pushed together and a sofa bed for my daughter. The walls however, paper thin. A lot of the time I felt like the neighbours were actually in our room it was so loud. You could hear drawers opening and closing and plugs being put into sockets, amongst chatter and stomping. The food - OK at best, I’m looking forward to going home to a bit of variety as there just wasn’t any at any meal time, and some of the meat looked inedible and although I mostly stuck to vegetarian options as I felt it was safer, I did trial some of the more appetising looking meat on some of the days and it was fine. Chips were actually lovely though! The pools - these were cold, and a lot of the children were shivering blue (including mine) but everyone looked like they were having a nice time anyway, and you soon got used to it. Probably be very refreshing in the heat of summer. Tip: if you want a quieter pool experience, choose the top pool near the gardens. If you have children beware, this one is a little deeper. My daughter used the kids club one of the days but wasn’t particularly fussed to go again. We didn’t sample the entertainment really as we were quite tired come the evenings, we popped down one night and the pre-show dancing was questionable. Small arcade on site, very worn and some of the machines broken or not switched on. Finally, although there was a programme of activities advertised throughout the hotel, you wouldn’t know as the animation team just didn’t have any presence. Places we have stayed before you have the team walking round announcing something was about to start and they would try to get people involved.

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