Vila Gale Cerro Alagoa Hotel

“Super hotel”

Lovely hotel in a good position for both the old town and the strip rooms cleaned daily and towel’s changed breakfast was great plenty of choice our room was great really large balcony so our friends joined us for drinks and nimbles on the afternoon

“Coming back soon”

Amazing hotel. 2nd visit and won't be the last. Room allocated was room 305. It has a stunning wrap round balcony with tables chairs and 2 sun loungers that catch the late afternoon sun perfectly. It looked like there are 3 rooms that have this extra large balcony area and they are right on the en… more

Amazing hotel. 2nd visit and won't be the last. Room allocated was room 305. It has a stunning wrap round balcony with tables chairs and 2 sun loungers that catch the late afternoon sun perfectly. It looked like there are 3 rooms that have this extra large balcony area and they are right on the end, it is not advertised. Worth requesting in my opinion. No pool/ sea view from this room, the view is the front street which is a great people watching spot TV in room. (Portuguese only I think) Hairdryer supplied, plenty of fresh towels. Cleaned daily. 2 beds -twin beds, balcony, air con, great magnified make up mirror in the bathroom and lots of coat hangers in the wardrobe. Girls I know we need to know these things. ! Towels for the pool area are available from the Spa free of charge - daily Really liked the bar/pub, outdoor seating and good vibe in there. Not crazy loud, music or entertainment just a great spot for a drink The food is outstanding, (only did the breakfast) - there is nothing to fault. Lots of choices and can think of nothing that could be added to improve it 5mins walk down to the beach and the old town where all the action is. Beach is stunning with some adorable restaurants along it to watch the sunset. A singer is often here in the evening for some light entertainment. If I am going to nit pick and for the purpose of hoping the hotel may read and adjust this - the staff can be slow, abrupt and an air of friendliness is missing with most (Not all). As staff I know they work hard and are often tired. As a paying guest I feel a smile wouldn't hurt and the little things that holiday makers remember (a good morning, a door opening, a sorry to keep you waiting.......just human decency we all have it somewhere) That aside, a definite yes for a revisit from me.

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“Dated but decent location”

8 of us booked here for a golfing holiday with 5 of us staying for 1 night extra at the start - this caused confusion when checking in which was a frustrating experience. Despite arriving at 11am, we were told the rooms were ready - only to be told an extra €20 would be payable for early check in!!… more

8 of us booked here for a golfing holiday with 5 of us staying for 1 night extra at the start - this caused confusion when checking in which was a frustrating experience. Despite arriving at 11am, we were told the rooms were ready - only to be told an extra €20 would be payable for early check in!! We declined, and waited a couple of hours to check in at 1pm The rooms were ok, bit dated and not a huge amount of room. Views were of the road, so upgrade to a pool/sea view if you so wish. Pool area was nice, and always clean with plenty of room. The bar/food area was busy, and sometimes only one member of staff on - this led to a small wait but they were friendly. The food and drink offered was good value and tasty. The cleaners were excellent and came in every day. Location is great, a small taxi ride to either the new or old town. Several food outlets and supermarket nearby. We did not have any issues with noise in the bar, although we were always out late. Again, it was a struggle to get served in the evening, as bar staff were slow and didn't seem too interested. Don't think the systems helped. I would advise getting a STAR loyalty card before you arrive at the hotel - this offers early check in (1pm) as well as 10%/15% off drinks and food plus other benefits. Well worth it as FOC. Overall we had a pleasant stay - just need to improve systems/staff in a few areas.

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