Jupiter Albufeira Hotel

“Excellent stay at the Jupiter Hotel, Albuferia.”

First time at the Jupiter Hotel Albuferia but certainly will not be our last. Truly a 5 star resort with excellent accommodation, excellent food and excellent service. I have never seen a hotel with such high standards and cleanliness next to none. Highly recommended for families and just coup... more

First time at the Jupiter Hotel Albuferia but certainly will not be our last. Truly a 5 star resort with excellent accommodation, excellent food and excellent service. I have never seen a hotel with such high standards and cleanliness next to none. Highly recommended for families and just couples. Keep up the fantastic service

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“Family holiday”

this hotel was amazing especially for the grandkids, nice location too, very clean and food was fantastic different selection each night, would definitely go there again in the future

“Another wonderful family trip!”

Second time visiting here and our trip was just as good as the last! Positives: - This place is spotless, the staff are always cleaning, internally and externally. - So much choice for food, we love the themed nights which bring something different, there is nothing worse than all inclusives who... more

Second time visiting here and our trip was just as good as the last! Positives: - This place is spotless, the staff are always cleaning, internally and externally. - So much choice for food, we love the themed nights which bring something different, there is nothing worse than all inclusives who do the same food every night! Snack bar during the day is a nice touch for a quick snack and icecream for the kids. - Room was spacious and clean, shower could have done with some bleach as it was stained, only mentioning as it is a 5* hotel and standards shouldn't slip. Towels changed daily and room always left spotless. - Staff could not have been more accomodating, so friendly and the kids club team/animation team were brilliant, an absolute credit to the hotel. Not so positives: - Tasteless entertainment. We had to endure 2 nights of animals being petted and pictured. Whilst it might be some peoples cup of tea, our issue were the treatment of the animals, particularly the rabbit being kept in plastic boxes for hours with no bedding/sawdust and no visible airholes/light. We went down to view the entertainment with our children and couldnt believe the animals being kept in the plastic boxes, they left and we went for dinner. When we left the restaurant they had relocated to outside of the restaurant with the parrot and plastic boxes piled up next to him - this is now 2-3 hours of the animals being kept in there in the vast heat. Not for us and we did not participate. - One of the animal entertainers took pictures and spent the night going around looking for people who had not paid for their pictures. We saw them everywhere, walking around the restaurant and rooftop trying to match children to those in the picture to get them to pay. It made us feel uncomfortable being looked at and compared to photos constantly. A ticketed system would be better, where you can collect and pay for your photo at reception or they set up their own station at reception than walking around hunting people down and feeling forced to get the photos. - Kids pavillion where the disco was needs some aircon or fans, most nights it was fine, but on the hotter days the heat in there was unbearable and we had to leave. Love the addition of the bar and popcorn in there though. During our time there was an irish family who were suspected of having fake wristbands (we overheard the conversation between them and the staff at the bar), in the evening they caused quite a commotion in the bar area downstairs, there must have been 15 of them, 2 with wristbands and most without wristbands. I am not sure if the hotel allows guests who are not on an all inclusive option, or how it was being dealt with by the staff, but we left as we had our kids with us who felt uncomfortable at the noise and disruption - we didnt see any of them again so I can only presume it was dealt with that night. We will absolutely book to come here again, we had a wonderful week.

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“Very Family focused, offers loads but …”

Loads of good points but two major issues - the food and the hard rock beds. We had to get a mattress topper as we were so sore after sleeping on it. This hotel could be luxury but isn’t at present. Don’t think this hotel is value for money. We had no option but to eat out some nights. And we pa... more

Loads of good points but two major issues - the food and the hard rock beds. We had to get a mattress topper as we were so sore after sleeping on it. This hotel could be luxury but isn’t at present. Don’t think this hotel is value for money. We had no option but to eat out some nights. And we paid luxury prices for this hotel. The food - hot selection, not good but the deserts and quality of fresh fruit is excellent. Very repetitive food chooses esp lunch times. However, the hotel offers quite a few venues to eat. The rooms are large - shame re comfort. Very slow at cleaning them during the day. Limited information was given by reception as to the various facilities. Shuttle bus runs from hotel. Portuguese people very nice and great with tourists. Did the City Bus tour - mostly saw apartments - don’t recommend. Would have like some Karaoke. We are disappointed though, as we expect comfort on holiday and decent food. Due to price and other reviews we had high expectations and sadly this hotel did not meet them. Unlikely to come back to this hotel or recommend but we did like Portugal. Great for families. Loads to occupy the kids. Wasn’t keen on the tent idea for evening entertainment.

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