Hotel Sol E Mar - Adults Only

“Great Hotel -all you could ask for supplied”

From first entering Hotel Reception everything was aimed at customer satisfaction. All Staff were very friendly and helpful. The food was excellent, especially the Christmas Dinner. Served with unlimited wine or water it made a very pleasant experience. My only very small gripe is that the beds are… more

From first entering Hotel Reception everything was aimed at customer satisfaction. All Staff were very friendly and helpful. The food was excellent, especially the Christmas Dinner. Served with unlimited wine or water it made a very pleasant experience. My only very small gripe is that the beds are too hard - I prefer a soft one. For sure we will be back in the Spring.

less

“Unnecessary issues spoilt our holiday”

My wife and I booked the hotel for s week and were unlucky with the weather. The big positive for us was the fact that the hotel was right next to the beach and that all the rooms had a great sea view. At least we thought so. We were given room 107 and the sea view was partially blocked by 2 banner… more

My wife and I booked the hotel for s week and were unlucky with the weather. The big positive for us was the fact that the hotel was right next to the beach and that all the rooms had a great sea view. At least we thought so. We were given room 107 and the sea view was partially blocked by 2 banners, on flagpoles, that were in place to advertise the restaurant on the ground floor. They would also have partially affected the sea views of at least rooms 108 and 109. We complained about it and were moved to room 110 on the first full day. I can't believe that we were the ones to complain. Those banners are not necessary if they block views for paying guests. The second thing to upset us, perhaps more importantly, was that the hot foods were NEVER hot when we chose our food. Even when we were the second couple into the dining room, the food was only lukewarm at best. I complained and from then onwards, two members of staff heated our chosen plates of food in the kitchen. In other hotels, where this has been a problem, there was a microwave available to be used by us. This is not a minor problem at all. We spoke to other guests about this matter. They agreed but were too embarrassed to complain about it. If a hot meal is only lukewarm to start with, it is quite cold within two or 3 minutes and that is just not acceptable. This can be solved by putting a microwave oven into the dining room. Another issue was the outside balcony adjoining the big lounge area. There were tables and chairs there and there were ashtrays on each table. We do not smoke and if we went onto the balcony to enjoy the view, the smoking by others brought us inside again. There are two doors onto the balcony thus it could be divided into smoking and non-smoking areas with a large transparent screen divider between the two. The hotel management should do something to sort this out. One more issue was the noise from the building work going on at the hotel. The noise from the drilling was VERY loud and spoilt our enjoyment when we were inside the hotel during the daytime.

less