Grande Real Santa Eulalia Resort & Hotel Spa

“Great hotel”

Stunning hotel excellent facilities and views room was spacious light and extremely comfortable. Fresh water daily and fruit English channels on TV. Staff really attentive and hotel was immaculate. Low season meant limited places to eat and drink but varies bars and restaurants with 15 min walk. A… more

Stunning hotel excellent facilities and views room was spacious light and extremely comfortable. Fresh water daily and fruit English channels on TV. Staff really attentive and hotel was immaculate. Low season meant limited places to eat and drink but varies bars and restaurants with 15 min walk. Access to the beach from the restaurant with outstanding views. Breakfast plenty of choice hot and fresh.

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“We were there for the international karate competition”

Difficult to say, the policy in Portugal is unclear. We left a 15% in general. I am from Quebec and the suggested tips are between 15 to 20%

“Great hotel on the beach. Views can't be beat.”

Overall a great experience. Beds aren't the best but not bad. Views make up for it. Excellent breakfast. Lovely grounds and generally very friendly and helpful staff.

“Lovely beachside hotel , clean, good position, some service flaws that can be corrected”

I stayed for a week in October as part of a music festival package, with breakfast and evening meal included. Obesrvations are 1) Cleanliness :the hotel and grounds were extremely clean, the grounds well maintained and my accommodation was cleaned daily if I wanted it, and left immaculately clean… more

I stayed for a week in October as part of a music festival package, with breakfast and evening meal included. Obesrvations are 1) Cleanliness :the hotel and grounds were extremely clean, the grounds well maintained and my accommodation was cleaned daily if I wanted it, and left immaculately clean 2) Accomodation . I stayed in one of the studio apartments which had a bedroom, living area with bed settee, kitchen area with fridge and hob and bathroom. I arrived late at night and went to bed soon after. Next morning I got out of bed to find that the floor was flooded. I tracked the source to the bathroom, where the floor meets the wall. Tried to call reception but the room phone didn't work so I had to go across to the main hotel to report it. The reception staff were very good and by the time I returned a team of maintenance men were trying to sort it out, which took a while. A maid them came and started putting towels down to soak up the water . The men were uncommunicative (though got the job done) but the maid was lovely. I later discovered that the studio below had also flooded , a leaking pipe between us, it seems. I liked the studio and what it provided, but oh, THE BED ! It was huge but one of the most uncomfortable I have ever slept on, the mattress was like concrete and the first night I hardly slept. The second night I folded the duvet and used it like a sleeping bag, with half below me. The third night I also took the blanket off the bed settee and put that under me too, but it was still extremely hard to sleep on.I hope that the mattreeses are upgraded soon ! 3) Pool areas: Again, these were well maintained and clean, the pools were quite cold though, but as it was a hot week that didn't matter. 4) Bars: Not so impressed with these although the prices weren't bad. On the first day I had a gin and lemonade, very nice. The quality deteriorated throughout the week until at the end it was impossible to discern any alcohol in it at all and I suspected that the Sapphire Gin bottle had been diluted. The attitude of the predominantly male bar staff left a lot to be desired, particularly their attitude to female customers, quite hostile at times. The upstairs bar shared this attitude , again the male staff were often quite rude to customers but extended this to both sexes. This was a shame as it's a nice area to sit and watch the stage below. 5) Food: Again this started off very well but quality trailed at times as the week progressed. Service was inconsistent-some people were able to order pots of coffee to their table while others were refused. Cava was served with breakfast for the first couple of days but was not provided after that. The staff worked extremely hard though, especially those cooking and replenishing the dishes. In the evenings there was every effort to find suitable tables to seat people with friends . As the weather was good the outdoor dining areas, which were lovely, were well used Wine was included with the evening meal but it was extremely hard to catch the eye of some waiters. An exception who deserves a special mention was ALCEINE, who worked hard and remained resolutely cheerful and pleasant. Another special mention goes to MARIANA MONTENEGRO, the excellent hostess who supervised the queue waiting to enter the restaurant, with charm, humour and total logistical efficiency . Some of the other staff could learn a lot from the approach to customers by these two .(Another patient and pleasant staff member was the guy who flies the beautiful hawk that acts as a deterreent to the seagulls - I forget his name now but his patience was endless as he answered the same questions repeatedly and posed for photos , remaining friendly throughout) 6) The complimentary shuttle bus to and from Albufeira. Very useful, but make sure you plan the times of your journey in AND out in advance or you could find yourself waiting for hours to return

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