Sofitel Agadir Thalassa Sea & Spa

“Laila & Majid and all staff”

Fantastic view and the staff is very friendly. Laila from housekeeping made us a beautiful 🩷 on our bed and helped us with the mosquitos. Majid helped us sorting out flights and was also very helpful. As our daughter was in hospital they were all very caring too. Gorgeous pools we would love to ret… more

Fantastic view and the staff is very friendly. Laila from housekeeping made us a beautiful 🩷 on our bed and helped us with the mosquitos. Majid helped us sorting out flights and was also very helpful. As our daughter was in hospital they were all very caring too. Gorgeous pools we would love to return when we have more time!

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“A beautifully maintained hotel, but slow service”

Stayed for five nights, following a long weekend break in Marrakesh. The hotel itself is beautiful, very well presented and extremely clean throughout. Food was great, and with good variety too, we ate in all three restaurants. Rooms were spacious and all amenities available - our room was freshly … more

Stayed for five nights, following a long weekend break in Marrakesh. The hotel itself is beautiful, very well presented and extremely clean throughout. Food was great, and with good variety too, we ate in all three restaurants. Rooms were spacious and all amenities available - our room was freshly renovated only three months ago. The reason for only 4 out of 5 stars is the service. The service was frustrating. Some evenings we would be seated for dinner and 20 minutes would pass before we were offered a drink. Or we would order and then be waiting the same duration for them to arrive. The hotel was only around 50% capacity and there seemed to be more staff than guests, but most of which just stood around and glared at empty plates that needed clearing or scrolled through their phones. It was almost like each staff member was given a particular job (floor sweeper for example) and should you ask them for something that wasn’t part of that role, you’d be met with a blank expression, or told to ask someone else. We wondered how an earth they coped when the hotel was at capacity. Another issue we encountered during our stay was the understanding of ‘half board’ in the a la carte restaurants. You’re given an allowance of 380mad per person (which is plentiful I may add), but each night were expected to sign for the bill without this deduction from our food total. Again, such a frustrating matter. We mentioned this to one of the managers at the reception, fearing that when we checked out we would encounter the problem again, but thankfully on check out this had been rectified. Such a shame that the service tainted our view of this hotel, as stated previously, the hotel itself is stunning and well maintained throughout.

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“Lovely holiday in Agadir , Morocco.”

Beautiful hotel with fabulous pools and grounds. Lovely beach. Great staff, they couldn't do enough for you especially Adil who brought us English tea bags to our room on a regular basis - much appreciated! If I was being picky, the only slight criticism is the lack of variation and variety at even… more

Beautiful hotel with fabulous pools and grounds. Lovely beach. Great staff, they couldn't do enough for you especially Adil who brought us English tea bags to our room on a regular basis - much appreciated! If I was being picky, the only slight criticism is the lack of variation and variety at evening meal time, especially if you are vegetarian. The food was very nice be varied very little from evening to evening. Would definitely recommend the hotel for a quiet sunshine break.

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“It was okay.”

The service Laila provided for me and my family was legendary. Every day, when we came back to our hotel room, our blanket was made and there were rose petals on it. I’m certain that this is not a mandatory thing hotels force their staff to do, so my family and I felt privileged and lucky to have t… more

The service Laila provided for me and my family was legendary. Every day, when we came back to our hotel room, our blanket was made and there were rose petals on it. I’m certain that this is not a mandatory thing hotels force their staff to do, so my family and I felt privileged and lucky to have this experience. One thing I will mention however, is the lack of English speakers. I’m well aware that this is a 5 star hotel, and as such, shouldn’t there be menus available in English? I believe this should be the bare minimum for a 5 star hotel. This is a big flaw, as well as the labels on the food. They do not specify if certain foods have nuts or not. And some foods are just entirely, as a whole, unlabelled. This is a safety hazard for people with allergies. Please fix this. And, the service for some restaurants is very slow. Either the waiters are busy, or they just are not bothered to come to you. Please fix this.

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