Sofitel Agadir Royal Bay Resort

“Amazing holiday”

have just returned from this hotel with my granddaughter, I would like to thank everyone who works here for making our stay so memorable, everyone went above and beyond to make us feel so welcome, the hotel was spotless and the gardens were kept beautiful, we would return here in a heartbeat. Thank… more

have just returned from this hotel with my granddaughter, I would like to thank everyone who works here for making our stay so memorable, everyone went above and beyond to make us feel so welcome, the hotel was spotless and the gardens were kept beautiful, we would return here in a heartbeat. Thank you all Angela and Isabelle, Xx 3-nov

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“Amazing staff and experience.”

I would like to thank and highly recommend the staff at the Riad Bar, a charming and relaxing place. Special thanks to the wonderful manager Nouhaila and bartender Hamza who always made sure everything was up to standard. There was a great atmosphere and I highly recommend checking it out.

“Expecting more from a 5*”

After a few nights in Marrakesh we were really looking forward to a chilled experience in Agadir at Sofitel Royal Bay. We were so disappointed. We were greeted by friendly staff who helped us with bags and offered us a seat while we waited for check and the Riad was stunning but it all went a bit d… more

After a few nights in Marrakesh we were really looking forward to a chilled experience in Agadir at Sofitel Royal Bay. We were so disappointed. We were greeted by friendly staff who helped us with bags and offered us a seat while we waited for check and the Riad was stunning but it all went a bit downhill from there… We were taken to our room before being told about any of the hotel facilities or where things were and timings for the restaurants. Our room however was very outdated and dark but clean. There were so many small things that really took away from the 5* experience: we had to get maintenance to sort a buzzing sound coming from the TV; on a couple of occasions we had to ask for our room to be cleaned and our bathroom door handle fell off! It seemed that the rooms with balconies were more up to date but given that the hotel had recently been refurbished we thought we’d be okay. Throughout our 4 night stay there was also a constant smell of wet paint and service men working on plugs hanging out of the walls? The weather was dull (which cannot be helped obviously) but there was nothing to do at the hotel other than lay by the pool. The entertainment of a nighttime was good but it was the same every night so got a bit tiresome. A big shout out to Youness for his FABULOUS customer service but otherwise nobody checked in with us or seemed bothered to help or serve which was so disappointing and we’d have preferred to order at the bars ourselves. We ate at the buffet one night which was okay and the Soul restaurant was nice (we then went to different restaurants so can’t comment on the food changing). Can echo some other comments, however, and the buffet definitely needed labels as we didn’t know what we were eating. It was a really underwhelming experience and did not run smoothly at all. We expected so much more.

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