Sofitel Agadir Royal Bay Resort

“Amazing staff and experience.”

I would like to thank and highly recommend the staff at the Riad Bar, a charming and relaxing place. Special thanks to the wonderful manager Nouhaila and bartender Hamza who always made sure everything was up to standard. There was a great atmosphere and I highly recommend checking it out.

“The beauty of the hotel”

From the moment we arrived we were met with a beautiful welcome and smile. Offered Moroccon Tea and some nibbles. The hotel manager/ customer liaison manager went over and beyond for us. The opulence of the hotel is just wonderful: and that was just the lobby. The dècor is just amazing. THE OUTS… more

From the moment we arrived we were met with a beautiful welcome and smile. Offered Moroccon Tea and some nibbles. The hotel manager/ customer liaison manager went over and beyond for us. The opulence of the hotel is just wonderful: and that was just the lobby. The dècor is just amazing. THE OUTSIDE is vast and so beautifully landscaped. Many little nooks and crannies to find shelter and privacy with just you or the hubby or your group. It even backs out onto the beach!! As in you can walk there from your room (ground floor) in under 5 mins give it take a min or two. The seating areas by the poolside is just 😍😍😍. Lounge beds, comfortable and not plastic. Everything there screams luxury. THE ROOMS! Amazing!! Clean, COMFORTABLE!!! Spacious! The BEDS!!! I slept right through the night and didn’t want to get up!! The cleaning staff always tidied everything away for us- well, me 😂. Very thoughtful too. THE STAFF in all three restaurants were all very accommodating to our needs and wants. They are ALL very friendly. The second night we were there we got the staff at the beach restaurant all up and dancing with us throughout the night until the resident dj had left. It was such a fun and great night. THE POOL STAFF, well not only are they amazing to look at ( the staff are beautiful- male and female) they were very accommodating and friendly. Took pictures with us and for us. Joked with us and got things for us too. You really couldn’t ask for much more than that. Oh yeah you’ll also meet their resident trophy cat called Soul. He is soo laid back he don’t bother no one! Overall I’d go back in a heartbeat!!

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“Expecting more from a 5*”

After a few nights in Marrakesh we were really looking forward to a chilled experience in Agadir at Sofitel Royal Bay. We were so disappointed. We were greeted by friendly staff who helped us with bags and offered us a seat while we waited for check and the Riad was stunning but it all went a bit d… more

After a few nights in Marrakesh we were really looking forward to a chilled experience in Agadir at Sofitel Royal Bay. We were so disappointed. We were greeted by friendly staff who helped us with bags and offered us a seat while we waited for check and the Riad was stunning but it all went a bit downhill from there… We were taken to our room before being told about any of the hotel facilities or where things were and timings for the restaurants. Our room however was very outdated and dark but clean. There were so many small things that really took away from the 5* experience: we had to get maintenance to sort a buzzing sound coming from the TV; on a couple of occasions we had to ask for our room to be cleaned and our bathroom door handle fell off! It seemed that the rooms with balconies were more up to date but given that the hotel had recently been refurbished we thought we’d be okay. Throughout our 4 night stay there was also a constant smell of wet paint and service men working on plugs hanging out of the walls? The weather was dull (which cannot be helped obviously) but there was nothing to do at the hotel other than lay by the pool. The entertainment of a nighttime was good but it was the same every night so got a bit tiresome. A big shout out to Youness for his FABULOUS customer service but otherwise nobody checked in with us or seemed bothered to help or serve which was so disappointing and we’d have preferred to order at the bars ourselves. We ate at the buffet one night which was okay and the Soul restaurant was nice (we then went to different restaurants so can’t comment on the food changing). Can echo some other comments, however, and the buffet definitely needed labels as we didn’t know what we were eating. It was a really underwhelming experience and did not run smoothly at all. We expected so much more.

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