Iberostar Waves Founty Beach

“Brilliant hotel but watch out for the spa”

The 5 star rating is for the hotel not the spa. Staff are all very friendly and helpful, the hotel and grounds are kept spotlessly clean. We had a very large side sea view room which a large balcony and a drying rack for clothes, very welcome. We found the room to be very quiet with no noise from … more

The 5 star rating is for the hotel not the spa. Staff are all very friendly and helpful, the hotel and grounds are kept spotlessly clean. We had a very large side sea view room which a large balcony and a drying rack for clothes, very welcome. We found the room to be very quiet with no noise from neighbours at all. The exception to this is when they have pool activities with loud music between 2 and 5 pm, and then 10.30-11.00 pm there is music outside reception which can be heard from all balconies I would imagine. We turned off the a/c and had the balcony door open but not until after 11pm due to the noise. Beds are singles but pushed together for king size, and very comfortable. There were 2 chairs and a table in the room plus a sofa, and on the balcony another table and 2 chairs. Th bathroom has an efficient shower, rainfall and handheld both worked well, with shampoo, conditioner, shower gel, hand wash and body cream supplied in refillable containers. There’s a bidet too. The hotel certainly strives to save energy and plastic waste. Security is tight, which is good. The gate to the beach has a guard, and on the beach there is an area for hotel guests with loungers which is patrolled by security too. At the front gate, vehicles are checked and any person without the hotel wristband is challenged. The food is great: there is so much choice in Mercure Restaurant that it’s perfectly possible to have different choices each day. We were entitled to one meal in Antares Restaurant which is called a La carte but actually only has a choice of 2 mains: lamb tagline or chicken couscous. However, it’s a 4 course meal so make sure you go with a fairly empty stomach! The 2 adult pools weren’t over-busy. Aquarobics took place in an area of the cooler pool, but didn’t run unless at least 4 guests turned up. The warmer pool was 1.6 min metres deep, no good for anyone shorter, and not therefore suitable for aquarobics either. Towels are issued by presenting a card which you get from reception but take care that nobody pinches your towel as there’s a £15 charge for lost towels at the end of your stay. Now for the spa: you will be pushed towards the 1200 dirham (£94) treatment. I went for this, thinking that the advertised prices were fixed. In the hammam I was with another lady who asked me what I’d paid, as she had initially refused to book and was then offered the same treatment for 900 dirham, about £30 cheaper. In this treatment there’s quite a lot of time spent just lying in the hammam. At the end, I did as my fellow guest suggested and challenged why I’d been charged more. The man at reception said she had received a different treatment to me, and pointed to the different prices in the price list. Later I saw the same guest again and she said she had been told off by the man from the spa for telling me about her price. I do not appreciate being lied to, as indeed had happened. I spoke to the hotel manager who explained that the spa was under a different management but who apologised and suggested that I wrote this review to warn other would-be customers of the spa. This spoiled what was otherwise a brilliant impression of the hotel.

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“An exceptional hotel”

We are thoroughly enjoying our stay here and can fault nothing. The room and bed are so comfortable. Food is out of this world. The animation team is absolutely wonderful: genuine, friendly happy people who go out of their way to make you feel at home and relaxed. The hotel is spotless and all staf… more

We are thoroughly enjoying our stay here and can fault nothing. The room and bed are so comfortable. Food is out of this world. The animation team is absolutely wonderful: genuine, friendly happy people who go out of their way to make you feel at home and relaxed. The hotel is spotless and all staff are courteous and respectful. Looking to rebook.

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“Great experience, however let down by certain staff members.”

lovely hotel, extremely well kept, beautiful location right by the beach. amazing weather too, the staff were absolutely amazing and most of them were lovely people and easy to get along with, however one member of staff named Jose (an entertainment staff) let it down. One evening there was a young… more

lovely hotel, extremely well kept, beautiful location right by the beach. amazing weather too, the staff were absolutely amazing and most of them were lovely people and easy to get along with, however one member of staff named Jose (an entertainment staff) let it down. One evening there was a young kitten (I’d say 8 weeks old at most) and its mother. They were happily playing together by the bushes and there was a woman taking photos, Jose walked past and saw the woman wanting photos with the kitten, so he went over to the tree the young kitten was in and attempted to pick it up, he didn’t manage to the first time and you could clearly see the kitten was happy doing as he was and didn’t want to be bothered so after his first failed attempt he went back to the kitten and aggressively ragged him by his back leg (then holding the kitten upside down by his leg) to then pass it onto the woman. His actions were not at all careful or gentle. The kitten looked distressed and you can only imagine the pain it caused for such a little animal. My family and I were distraught so myself, I went over to him and said you have to be careful you can not rag him around like that. He just laughed it off and seemed very shocked that I had gone to say something and he didn’t have much to say in response. This was our second night at the hotel and we continued to see the kitten every night after that, although he did seem fine after what had happened ( no injuries etc ) it truly ruined that night. We have 3 cats ourself and seeing how he was treated really upset all of us. We saw the same staff member another night and we spoke to him again and he was defending his actions and got straight on the defence saying he had a cat himself. However if he does have a cat and still treats others like that i do feel sorry for his own. I wish we could have left the hotel a 5 star review because of how incredible it was apart from that however after what we saw, we simply don’t think it’s applicable. Aswell as this we reported the member of a staff to a receptionist but the first time we went it was only a trainee and at this point we didn’t know his name. So we went again and spoke to a woman at the desk who had checked us in. We explained the situation to her and she didn’t seem to really care or understand what we were trying to say. So we just left it and as we walked away she huffed and puffed as if she couldn’t care less, what customer service is that? There is a photo of the young kitten below. If it was a simple task we would have done anything to take that kitten home with us.

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“Will recommend it to others.”

We loved it. Food was great. Staff was friendly. Beach access and loungers were gr8. We didn't try the restaurant in our 5 days there as we loved the buffet so much. Kids club is good! entertainment at night is a bit late (9:30 start) so we only saw a few shows due to having a young child. The gym… more

We loved it. Food was great. Staff was friendly. Beach access and loungers were gr8. We didn't try the restaurant in our 5 days there as we loved the buffet so much. Kids club is good! entertainment at night is a bit late (9:30 start) so we only saw a few shows due to having a young child. The gym could use a rowing machine ;-) but it's very good when compared to other gyms. Drinks were fine. Coffee...i would say needs major improving - flavour was not good. And adding a selection of teas would be a nice touch.

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